As a qualified hotel employee, what professional qualities should you possess?

As employees engaged in hotel services, due to the special working environment, in addition to good professional knowledge and

vocational skills, they should also possess:

1 .Professional ethics

Professional ethics refers to the behavioral principles and basic

norms that employees in the hotel industry should follow in their professional lives. It is an important component of professional quality. The professional ethics that hotel employees should have are: dedication and love for their jobs,

hard work; selfless dedication, honesty and trustworthiness; law-abiding, civility and courtesy, etc.; sincerity and justice, credibility first

wait.

As a hotel employee, good professional ethics is one of the professional qualities that must be possessed. It is the most common and basic moral requirement for employees, and it is also the premise and foundation for good work and personal development. One of the necessary conditions.

Good professional ethics will help employees love the hotel industry in which they are engaged, correct their study and work attitudes, improve their consciousness in performing their duties, study hard in business, enhance their service skills, and provide guests with High quality service.

2. Hotel service awareness

Service awareness refers to the enthusiasm, thoughtfulness, and initiative of hotel employees to provide good services to guests. It is the key to improving hotel service quality. . Marriott, founder of Marriott Hotels, believes that "life is about service. We live in an environment of serving others and being served by others all the time." Establishing a sense of service is a prerequisite for hotel employees and one of the most basic professional qualities for hotel employees. Service awareness comes from the inner workings of service personnel, which is manifested in the following: employees should smile to guests; always pay attention to and meet guests' needs; be warm and considerate; treat every guest cordially and sincerely, and treat every guest equally, etc. Only with a good sense of service can we provide customers with warm and thoughtful services and cultivate loyal customers.

3. Communication skills

Interpersonal relationships in hotels are relatively complex. In hotel services, hotel employees need to handle the relationships with guests, colleagues, superiors and subordinates, which requires Hotel employees have a strong sense of communication, master the principles of communication, have good communication skills and abilities, actively communicate with colleagues, superiors and subordinates, resolve misunderstandings and conflicts in interpersonal relationships in a timely manner, and learn to listen to different opinions. ,suggestion. Some problems that arise during the service process also require employees to take the initiative to communicate and coordinate in appropriate ways.

So that they can establish good interpersonal relationships in complex and ever-changing social interactions, work effectively, and achieve career success. success.