Disadvantages of the merger of hotel front desk and concierge

The service quality is declining and the responsibility is unclear.

After the merger of 1., the front desk staff need to take on more responsibilities, including receiving guests, checking in and providing information. , and handle concierge services. As a result, the workload of employees is too large, and they can't fully focus on the needs of every guest, thus affecting the quality of service.

2. After the merger, the front desk staff need to deal with the front desk and concierge work at the same time, resulting in unclear responsibilities, and employees can't fully concentrate on one aspect of their work, thus affecting work efficiency and service quality.