Etiquette learning experience

A collection of 5 essays on etiquette learning experience

After gaining something from something, write down a good experience so that we can improve our thinking training . So do you know how to write your experience? The following are 5 etiquette learning experiences that I compiled for everyone for your reference. I hope it can help friends in need.

Etiquette Learning Experience Part 1

With the increasingly frequent interpersonal interactions in modern society, people are paying more and more attention to personal etiquette. As the saying goes: "If you don't learn etiquette, you can't stand up." Etiquette is not just about wearing clothes and hats, but includes a lot of knowledge about how to behave. Nowadays, competition in all walks of life is becoming more and more fierce, and similar products are becoming more and more diversified to choose from. What customers buy is no longer just the product itself. "The attitude of the staff and related services" are what customers now choose. New standards, in this context, improving the company's image, standardizing service requirements, and improving customer satisfaction are important contents of company culture and system construction. Through this training, I was deeply touched. It clarified the superficial understanding and vague ideas about civilized etiquette in the past, and enabled me to understand the meaning of etiquette in a true sense. It means that service personnel are at work, through speech, behavior, behavior, etc., Code of conduct and practices that show respect and kindness to customers. Simply put, it is the etiquette norms and work art applicable to service personnel in the workplace, which is a full reflection of a person's inner self-cultivation.

Every employee is the spokesperson of the company's image. The company's image affects the development and survival of the company. Only by improving the personal qualities of each employee can the company's reputation be enhanced. As a high-end star hotel, it not only has a high-end brand and a comfortable environment, but also has high-quality and good services. The premise of these services is that it must leave a good first impression on guests, a good first impression. It starts with the etiquette of meeting guests for the first time. It should be said that every one of our employees understands the most basic etiquette, but some details are ignored in the actual operation process. We should insist on "three arrivals" and "three sounds": specifically, "customers arrive, smile arrives, Honorific words "arrive" and "there is a greeting sound when coming, a answering sound when asking, and a sending sound when leaving". You should take the initiative to greet guests and serve with a smile; you should make customers feel your warm welcome to them, and use this to make customers have a good impression of you and promote successful transactions between both parties. Maintain a good mental outlook; learn to put unpleasant emotions behind you at work, maintain abundant energy, and keep your work in optimal condition.

Through the morning study and training, I deeply realized that etiquette is reflected in details, and details show quality. As well as the importance of various etiquette and etiquette, from a personal perspective; it helps to improve an individual's self-cultivation; it helps people beautify themselves and their lives; it helps people's social interactions and improve people's interpersonal relationships; it helps people From a perspective, it can beautify the corporate image, improve customer satisfaction and reputation, and ultimately achieve the purpose of improving the economic and social benefits of the company. In the past, I always thought that my service attitude was already very good. After studying, I felt that there were still some gaps. For example, I did not have enough mastery of various etiquettes, and more or less, "if you follow the system, your service attitude is correct." thoughts. After studying, I will be more strict with myself, so that I can do better and provide better service quality.

Although the study of service etiquette in the morning is over, the purpose of learning is far from over. On the contrary, I think it should be the beginning of the combination of study and work. As a manager of "Yanyangtian International Hotel", we must use good appearance and mental outlook to shape a good brand image of the hotel, so that our etiquette and good services can leave a good impression on customers. . To effectively standardize service behavior, we must require and strive to standardize our own service behavior according to the etiquette in learning.

Achieve standardization and formalization, listen to the needs of customers with a smile, answer customer requests patiently, face your work with a healthy attitude, and use good appearance and mental outlook to shape the image of Yanyangtian International Hotel Service brand image, while providing customers with quality services, reflects the value of its own services! Etiquette Learning Experience Part 2

Interpersonal communication etiquette refers to the basic qualities and communicative abilities that people possess in the process of interpersonal communication. Social interaction plays an increasingly important role in interpersonal communication in today's society. Through socializing, people can communicate with each other, establish deep friendships, and obtain support and help; Ge Jing said that through socializing, people can exchange information and share resources, which is of great benefit to achieving career success.

Business etiquette is a code of conduct that reflects mutual respect in business activities. Its core is a code of conduct that governs all aspects of our daily business activities. The core role of business etiquette is to reflect mutual respect between people. This makes it even more important for us to learn business etiquette. We can summarize business etiquette in a simple way. It is the universal requirement for people's appearance and speech and behavior in business activities.

“Don’t rely on gifts to gain a friend. You must contribute your sincere love and learn how to win a person’s heart in the right way.” The words of the philosopher Socrates point out the etiquette of interpersonal communication. importance. Interpersonal etiquette is indeed the standards and principles of behavior that people should and should violate in the process of social interaction. It is a silent language of interpersonal communication. It can not only reflect a person's cultivation, cultivation, education and quality. level, and is beneficial to our physical and mental health. It is the need for our personal development and career progress. It is the need of the social era and is a required course.

Interpersonal etiquette enables people to understand how to establish good interpersonal relationships with others, form a harmonious psychological atmosphere, and promote people's physical and mental health. Moreover, it can make people fully realize that there are many important principles to abide by in interpersonal communication. Although interpersonal etiquette is a small part of life, on some occasions it represents the image of individuals, units, and even nations and countries. It is a symbol of the level of civilization of a country and nation. It is also a measure of people's education and moral standards.

Our country is an ancient civilized country with a history of five thousand years of civilization and has always been known as a "land of etiquette". In daily life and social interactions, we should be generous, polite, solemn, neither humble nor overbearing, and show good mental outlook and etiquette behavior. When I didn't learn interpersonal etiquette before, I basically didn't understand social interaction. I always thought that doing those things was superfluous. But after learning it, I suddenly realized that interpersonal etiquette is still quite important, just like the small things mentioned before. It represents an individual, or more importantly, it represents the country or the nation. Therefore, etiquette in interpersonal communication is an issue that cannot be ignored. It is the image of the individual and the country.

Learning interpersonal etiquette allows people to know that sincerity and respect are the first principles of etiquette. Only treating people with sincerity is respecting others. Only sincerity and respect can create harmonious and happy interpersonal relationships. Sincerity and respect complement each other. of. The so-called selflessness in the heart is broad, and sincere dedication can yield fruitful harvests. Only sincere respect can the two sides be in a heart-to-heart relationship and have a lasting friendship. For example, when it comes to dressing in relationships, you should pay attention to three points: first, pay attention to the "three-color principle", that is, no more than three colors on the whole body; second, pay attention to the "three-one law", that is, shoes, belts, and briefcases Keep the parts in one color, and again pay attention to the "three taboos", that is, the sleeve trademark is not removed, there is a problem with the socks, and there is a problem with the tie.

In addition, there are six issues that are not allowed to be worn in the workplace: 1. Too messy 2. Too bright 3. Too exposed 4. Too see-through 5. Too short 6. Too tight. Although there is no law to restrict certain clothing. Human behavior, but in business situations, if you violate the rules of business etiquette and ethics, then you will be treated differently and criticized by people. In other words, you will be disconnected from that social circle because you do not pay attention to that. rules.

Etiquette Learning Experience Chapter 4

With the progress and development of society, the continuous improvement of the level of civilization, and the increasingly frequent interactions between people, civilized etiquette has become an integral part of people's lives, business and other aspects in modern society. Indispensable part. Therefore, learning etiquette knowledge is of great significance to improving our own overall quality.

After taking the etiquette course, I became sincere and more respectful of others.

Socrates once said: "Don't rely on gifts to gain a friend. You must contribute your sincere love and learn how to use proper methods to win a person's heart." So only by treating people sincerely is Respect others. Only sincere respect can create harmonious and pleasant interpersonal relationships. Sincerity and respect complement each other.

No matter what the occasion is in life, you need to be respected. I have suffered a lot because of my strong and strong personality.

Summarizing some principles, please remember three points: give others the opportunity to fully express themselves, show your greatest enthusiasm to others, and always leave room for the other person.

We should not exclude students from the countryside because we have lived in the city since we were young, because we are equal. Respecting others means respecting yourself, so don’t be arrogant, don’t go your own way, don’t be self-righteous, don’t favor one over the other, don’t be arrogant and arrogant, don’t judge others by their appearance, or bully others by their status, status, power, but rather be equal and humble. Treat others well. In this way, you can create a civilized society and your own quality will be improved silently. We must have the principle of humidity and sense of proportion to face some problems. Discuss based on the situation. When interacting with others, you must be polite but not arrogant

; you must be enthusiastic and generous but not frivolous and flattering; you must be self-respecting but not arrogant; you must be honest but not rude; you must trust people But you must not be gullible; you must be lively but not frivolous; you must be humble but not rigid; you must be sophisticated but not tactful. It is said that confident people are the most beautiful. Confidence is good for mental health. Only when you have confidence in yourself can you do things with ease and ease. Self-confidence is a very valuable psychological quality in social situations. Only a person with sufficient self-confidence can be neither humble nor overbearing, and generous in communication. He will not be ashamed when meeting strong people, will not be discouraged when encountering difficulties, and dare to stand up and fight back when encountering insults. , will lend a helping hand when encountering the weak; a person who lacks self-confidence will hit a wall everywhere, and even fall into disgrace. Be confident but not arrogant. People who think they are great and always confident often go to the extreme of arrogance, being self-righteous in everything, disrespecting others, and even forcing others to make things difficult for them. So how to get rid of the bad nature of conceitedness in interpersonal communication? Self-discipline is another key point in properly handling self-confidence and arrogance.

To be a person, you must have credibility. Confucius once said: "People cannot stand without trust. When making friends, keep your word." What he emphasizes is the principle of keeping one's word. Trustworthiness is a virtue of our Chinese nation. First, we should never be late. The second is to abide by the contract and do what you say. If you have difficulty completing the contract, apologize to the party concerned in a timely manner and obtain forgiveness.

Remember what a philosopher said, forgiveness is the greatest virtue. Be generous to others, and others will be grateful to you. Tolerance means allowing others freedom of action and judgment, and patient and fair tolerance of opinions that are different from one's own or traditional views. We have to walk in other people's shoes and see the world from a snail's perspective. Etiquette Learning Experience Part 5

Civilized etiquette education is a theme education activity that our school has been adhering to for a long time. Every year, a group of stars of civilized etiquette are selected, which plays a certain role in promoting the widespread development of civilized etiquette in our school. In order to further improve students' civilized literacy, cultivate students' good behavioral habits, purify students' minds, enhance students' civilized etiquette, improve students' ideological and moral qualities, let students learn to be human, learn to do things, learn to get along, and learn to seek knowledge. The school has included the education of civilized etiquette into the important agenda of moral education, carried out a series of educational activities of "Knowing Civilization and Teaching Etiquette" and achieved many educational results.

At the beginning of this semester, the school first made statistics on uncivilized behaviors among students through a questionnaire survey. Based on the survey results, a detailed plan for civilized etiquette education was formulated. Focusing on the theme of civilized etiquette education, by carrying out civilized etiquette activities, students' behavioral habits have been improved and standardized to a certain extent, and the appearance of the class has been greatly improved. However, the civilized etiquette education for primary school students is a long-term work. This is not the end, but the beginning. We must seriously sum up our experience, correct our shortcomings, and strive to continue to carry out civilized etiquette education as a routine work.

1. Leaders attach great importance to it and organize it carefully

Teachers and students throughout the school attach great importance to it, unify their thinking, and act quickly to carry out civilized etiquette education activities as a way to further strengthen the ideological and moral construction and creation of teachers and students. An important part of the civilized and harmonious campus is included in the school's work schedule, so that leaders pay attention to it, personnel are in place, work is in place, and measures are in place to ensure that the activities are carried out smoothly, continuously, and in depth.

2. Extensively publicize and create an atmosphere

In order to carry out practical activities of civilized etiquette education in a solid manner, we have increased publicity efforts by holding teacher-student conferences and using class meetings and campus broadcasts to promote civilized etiquette. Songs and speeches under the national flag and other forms create a strong atmosphere of civilized etiquette activities, so that teachers and students can fully understand the practices and requirements of civilized etiquette activities. They fully understand that being civilized and understanding etiquette is a fine tradition of the Chinese nation and is an important role for teachers and students in the progress of social civilization. The basic requirements for daily behavior are requirements for further cultivating excellent daily behavioral habits and are the basic embodiment of building a civilized and harmonious campus. After extensive publicity and mobilization, teachers and students have further understood the importance and necessity of carrying out educational activities on civilized etiquette practice. The awareness of civilized etiquette is deeply rooted in the hearts of the people and has become the conscious action of all teachers and students, forming a good atmosphere in which everyone is civilized and everyone is polite.

3. Diverse forms and rich content

1. Each class organizes students to study the "Ordos Code for Primary and Secondary School Students" and the "Ordos Basic Civilized and Etiquette Rules for Primary and Secondary School Students", and use class meetings to carry out A big discussion on civilized etiquette. Compare yourself and the people and things around you to look for uncivilized behaviors. Starting from me, take civilized etiquette as an honor and vulgarity and lowliness as a shame. A good atmosphere of advocating civilization and paying attention to etiquette will be formed in the whole school.

2. Closely integrate theme education practice activities with national spiritual education, traditional virtue education, revolutionary tradition education, behavioral norms education and other education and teaching activities in schools.

3. Statistics of uncivilized behaviors among students were made through questionnaires. Such novel and interesting activities not only allow students as "little woodpeckers" to discover uncivilized behaviors around them, but also allow students to find uncivilized behaviors in themselves and correct them in time.

Through a series of activities, we set up examples of civilized etiquette around teachers and students, play the role of demonstration and radiation of advanced models, and encourage students to actively participate in learning etiquette, practicing etiquette, displaying etiquette, and publicizing etiquette throughout the entire publicity and education practice The whole process of the activity promotes the in-depth development of a series of practical activities on civilized etiquette publicity and education.

IV. Implementation of work and initial results

By carrying out civilized etiquette practical education activities, students have cultivated good daily behavioral habits of knowing etiquette, being polite, and being civilized, and comprehensively improved their Students' civilized and etiquette qualities. On campus, you can feel students actively greeting teachers and elders every day; chasing and fighting during class is gradually reduced; do not litter, dump, vomit, or scribble, and develop the habit of putting paper scraps, peels, and packaging bags away It is a good habit to go to the trash can and pick up waste; most students should be neat, generous, decent and beautiful in their clothes. The vast majority of students can consciously take care of the campus environment. Many students consciously do a good job in hygiene and cleaning, which has basically eliminated the dirty, messy and poor environment. Ability to regard compliance with school rules and regulations, classroom disciplines, and health conventions as basic requirements; listening attentively and obeying teacher management as a concrete manifestation of respect for teachers' labor. The campus educational environment has been optimized and students' civilized qualities have been improved.

From civilized etiquette habits to hygiene habits, from study habits to physical exercise habits, from being strict with oneself to loving the class and loving the school, we carry out behavior development education step by step and from point to point. Through these diverse, content-rich and targeted learning and practice activities, students' autonomy and consciousness are fully cultivated, and their civilized words and deeds are further standardized. The whole class has a comprehensive and profound understanding of the knowledge of civilized etiquette, and can subtly integrate it into their daily behaviors and habits. The entire class can always be immersed in the rich culture of civility, courtesy, enthusiasm and friendliness, tolerance, humility, honesty and trustworthiness. in a harmonious atmosphere.

5. Teachers set an example of morality and infect students.

The most important thing about teachers’ civilized etiquette is reflected in their actions. In order to enable students to truly remember the civilized etiquette knowledge they have learned and implement it into their own actions. On weekdays, our teachers greet each other politely and help each other; they do not litter, and when they see a little debris on the ground, they bend down to pick it up... All of this makes the students deeply impressed by the teacher's behavior. educate. Driven by the teachers, the students' sense of ownership, solidarity and willingness to help others became stronger. Many students, like teachers, practice civilized etiquette with their own actions.

6. Establish models and consolidate results

Throughout the entire civilized etiquette activities, "striving to be the star of civilized etiquette" has been running through. Strive to have more role models emerge among next year’s Civilized Etiquette Stars; the competition for the “Civilized Star” must be through two procedures: self-recommendation and class verification. Through these two procedures, if you are elected as a "Civilized Star", you will also naturally become a "Civilized Etiquette Supervisor" to supervise the performance of other students in study and life, educate uncivilized behaviors, and make uncivilized behaviors no longer allowed in the class. Hiding everywhere. Maintain a civilized class environment. Through the development of a series of civilized etiquette education activities, a civilized atmosphere has emerged in the class. Students care and supervise each other, and the collective sense of honor is generally enhanced.

The whole school creates a strong atmosphere of "everyone is civilized and every class emphasizes etiquette", vigorously preach etiquette, learn civilized etiquette songs, etiquette poems, short stories, theme class meetings, etc., through teacher supervision, Red scarf supervision posts and other methods are used to educate uncivilized behaviors so that uncivilized behaviors have nowhere to hide on campus. Always remind students to check in on campus so that students can gradually develop good habits.

While fully affirming the achievements, we also see that littering, foul language, trampling on the lawn and other phenomena still occur from time to time. The development of civilized and etiquette behavior requires a long-term process. I hope that all teachers and students in the school will take this civilized etiquette event as an opportunity to further enhance their awareness of civilized etiquette, and continue to transform their awareness of civilized etiquette into conscious actions in daily study and life, so as to form a situation where everyone speaks civilized words, does civilized things, and Be a civilized person.