What does a hotel reservations manager do?

1. Be fully responsible for the daily work of the reservation department and ensure the normal operation of the hotel room reservation system through effective control and management of all aspects of the department's business work.

2. Personally check every reservation, fax and other correspondence, give a careful reply to every reservation request, verify and adjust every confirmed reservation to ensure the best possible fulfillment of the reservation, personally handle any requests that require special arrangements Reservation requirements.

3. Understand hotel operating policies, annual and monthly operating indicators, become familiar with customers and understand the hotel market.

4. Timely report the problems encountered in the work to the front office manager. Conduct daily, weekly and monthly analysis of the feasibility of hotel sales and make reasonable suggestions. Respond to large fluctuations in the occupancy rate within a certain period. To make a report ask the manager to make a decision.

5. Responsible for contacting various overseas booking channels.

6. Check the reservation status of individual guests and groups, formulate rental forecasts, and grasp the room status. Predict and control rooms based on the rental rate of various booking data.

7. Regularly notify relevant hotel departments of business reservations and coordinate with the marketing and sales departments to ensure hotel operating profits and check VIP reservations.

8. Communicate and cooperate with other hotel departments, car companies, and travel counters to do a good job in guest reception.

9. According to the hotel's store rules and disciplines, strictly train and assess the appearance, behavior and attendance of department employees. Regularly evaluate employees and make recommendations to the front office manager on rewards and punishments for employees.

10. Arrange staff's shift arrangements and work inspections, and guide reservation staff to complete work with high quality according to prescribed procedures and standards.

11. Supervise subordinates to prepare guest files and travel agency information and input them into the computer in a timely manner.

12. Responsible for receiving and handling guest complaints about room reservations and coordinating disputes regarding room reservations.

13. Timely convey the hotel's sales policies and plans to subordinates to remind reservation staff to use sales and public relations skills to implement each reservation to maximize the promotion of guest room products and other hotel service products.