What qualifications should you have as a hotel lobby manager?

1. Pick up and drop off V on behalf of the hotel. I. P. Guests, handle major events and record matters related to special VIPs and noteworthy guests;

2. Welcome and lead V. 1. P. Guests go to the designated room and are introduced to the room facilities. and hotel conditions;

3. Make V. 1. P. Record guest departure and implement every detail of VIP reception;

4. Decide whether to accept the guest's check and handle the guest's checkout questions and other inquiries, and handle them in accordance with the relevant hotel regulations and authorization; "

5. Record and handle the work of changing locks and keys;

6. Handle the rooms that are inconsistent with the room registration form at the reception desk, and lock the rooms in person;

7. Handle guest complaints and solve the problem correctly according to the guest's psychology;

8. Understand the status of the room on the day and in the future, and try to participate in the reception work;

9. Inspect the interior and exterior of the hotel to ensure that all functions are operating properly and eliminate preventable disadvantages in a timely manner;

10. Properly introduce hotel facilities when talking to guests;

11. Closely contact the security department and the reception desk to obtain information and make "accident" and "patient" reports;

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12. Check the room where the alarm occurred with the security personnel and engineering department personnel;

13. Cooperate with the finance department personnel to collect outstanding accounts from guests still staying in the hotel;

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14. When an emergency occurs, correct instructions must be given;

15. When a dangerous incident occurs and there is no leader to ask for instructions, a decisive decision should be made to evacuate guests as necessary;

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16. Arrange for escort or hospital delivery for guests who are sick or have accidents;

17. Responsible for handling lost and found valuables;

18. Repair items are required within the golden lobby, and urge relevant departments to repair them in a timely manner;

19. Do a good job in fire prevention and theft prevention within this group;

20. Employee performance and guest opinions;

21. Record the events and complaint handling status of the day in the duty record book every day, and report to the front office manager;

22. Do other tasks assigned by the leader.