The guest is not satisfied with the room! ! ! !

Get to know his background first and determine whether he is unreasonable or really dissatisfied.

Check whether the hotel room is really defective and compare it with other hotels.

Go and see if it's the only room.

Evaluate whether there are other room facilities that can meet his requirements and let him come again next time.

After the above evaluation, you should be able to draw a conclusion, whether to stick to it, or to do a good job of explaining it and let him come back next time, or to make peace.