How to communicate with customers when operating an imported wine hotel?

According to my experience in running

Gao Fei

Red Hotel for many years, many franchise stores will encounter customer disputes. A serious quarrel is a very unwise choice. On the one hand, it will lower the image of the hotel and on the other hand, it will also cause some economic losses. The best way to solve a customer's problem is to quickly find the cause, explain it to the customer, and alert employees or customers in the store.