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China people * * * and national star hotel evaluation standard.

Classification and evaluation of star rating of tourist hotels

order

This standard replaces GB/T-1997 "Classification and Evaluation of Star Rating of Foreign-related Hotels in Tourism".

Compared with GB/T-1997, the main changes of this standard are as follows:

A) Replace "foreign-related tourist hotels" with "tourist hotels" and define tourist hotels according to international practice;

B) stipulate that the validity period of using star-rated hotels is five years, cancel the star-rated life tenure system and increase the number of reserved stars ();

C) The rules of star rating are clarified (), and some hotels with outstanding features or highly personalized features can apply for star rating directly to the star rating agencies of national tourist hotels ();

D) Simplify the requirements for catering services appropriately (,,,e, d, e, c, e, f);

E) Change the minimum number of rooms in a one-star hotel from 20 to15 ();

F) Merging the original standard three-star hotel into comprehensive category, characteristic category I, characteristic category II and characteristic category III and IV, and deleting some original contents, adding hotel brand, general manager qualification, environmental protection and other contents ();

G) The requirements for the lobby, guest rooms and restaurants in the core areas of four-star and above hotels have been strengthened, and the overall comfort has been improved (,);

H) Drawing on the experience of some countries, we added "Platinum Five Stars" ().

Appendices A, B and C of this standard are normative, and Appendix D is informative.

This standard is proposed by the National Tourism Administration.

This standard is under the jurisdiction of the National Tourism Standardization Technical Committee (CSBTS/TC 2 10).

Drafting unit of this standard: Quality Supervision and Management Department of National Tourism Administration.

Main drafters of this standard: Zhang Rungang, Yang Qiang, Zhou Zheng, He Jing and Dai Bin.

The previous editions replaced by this standard are as follows:

——GB/T- 1993；

——GB/T - 1997 .

1 range

This standard specifies the star rating conditions, rating rules, service quality and management system requirements of tourist hotels.

This standard is applicable to officially opened tourist hotels of various economic nature.

2 normative reference documents

The clauses in the following documents become the clauses of this standard by reference. All subsequent modifications (excluding errata) or revisions of dated reference documents are not applicable to this standard. However, parties who have reached an agreement according to this standard are encouraged to study whether the latest versions of these documents can be used. For undated reference documents, the latest edition is applicable to this standard.

GB/: universal symbol (GB/T, NEQ ISO 700 1: 1990)

GB/: signs of tourist facilities and services (GB/, NEQ ISO 700 1: 1990)

3 Terms and definitions

The following terms and definitions apply to this standard:

Tourist Hotel

Accommodation facilities with catering and related services can be provided to tourists at night. According to different habits, it is also called hotels, hotels, hotels, guest houses, resorts, clubs, buildings, centers and so on.

star rating

Use the number and color of stars to indicate the level of tourist hotels. The star rating is divided into five grades, namely, one star, two stars, three stars, four stars and five stars (including platinum five stars). The lowest is one star, and the highest is five platinum stars. The higher the star rating, the higher the level of tourist hotels.

Trial star rating

As a supplement to the star rating, its rating is the same as the star rating.

4 symbols

Stars are symbolized by a gold-plated pentagram, which represents one star, two pentagrams represent two stars, three pentagrams represent three stars, four pentagrams represent four stars, five pentagrams represent five stars, and five platinum pentagrams represent five stars.

5 General rules

All the areas in the hotel, including the rental business area, should be a whole, and the stars should not be treated differently because of the separation of property rights or management rights in a certain area.

After being approved by the star rating agency, you can enjoy the five-year effective use right of the star and its logo. Hotels that have been in business for less than one year can apply for preparatory star rating, valid for one year.

The hotel's buildings, ancillary facilities, service items and management must conform to the existing national laws and standards on safety, fire protection, hygiene and environmental protection.

6-star classification condition

Facilitate the normal activities of guests in the hotel.

. The provisions of the.

Refrigeration equipment, all areas are well ventilated.

, to achieve clean, hygienic and effective.

, decoration, good lighting, with Chinese and English signs; The receptionist provides reception, inquiry, checkout and message service in Mandarin 18 hours or more;

, room price list, local tourist traffic map, main transportation schedule;

Rooms available for rent;

Equipped with anti-theft device, emergency evacuation map and related instructions posted in a prominent position;

, there are upholstered beds, tables, chairs, bedside tables and other supporting furniture;

% rooms have bathrooms, equipped with buckets, basins, showers or bathtubs (with shower curtains). There is a separate public toilet for men and women and a separate public bathroom for men and women on the floor without bathroom in the guest room, which is equipped with shower curtain. Take effective anti-skid measures, supply cold water for 24 hours and hot water for 16 hours.

, with shading curtains;

, price list, accommodation instructions;

The bathroom shall be fully decorated once a day, and the sheets, sheets and pillowcases shall be replaced every other day or at the request of the guests, and every guest shall change them;

H./kloc-provide hot and cold drinking water for 0/6 hours.

Dining area has tableware, lamps and adequate lighting;

, healthy.

, with decoration, 24-hour light, barrier-free. Emergency exits shall be clearly marked and reasonably located.

Facilitate the normal activities of guests in the hotel.

Refrigeration equipment, all areas are well ventilated.

, to achieve clean, hygienic and effective.

Front hall and main service desk suitable for stars;

, decoration, good lighting, with Chinese and English signs; The receptionist provides reception, inquiry, checkout and message service in Mandarin 24 hours a day;

, room price list, introduction of local tourist attractions (spots), tourist traffic map, newspapers and periodicals and timetable of major means of transportation;

, provide luggage in and out of the room service;

Rooms available for rent;

Equipped with anti-theft device, emergency evacuation map and related instructions posted in a prominent position;

There are soft beds, tables and chairs, bedside tables and other supporting furniture, good lighting;

% rooms have bathrooms, equipped with buckets, basins, showers or bathtubs (with shower curtains). There is a separate public toilet for men and women and a separate public bathroom for men and women on the floor without bathroom in the guest room, which is equipped with shower curtain. Take effective anti-skid measures, supply cold water for 24 hours and hot water for 18 hours.

, with shading curtains;

, you can call or use prepaid telecom card to make international and domestic long-distance calls, with instructions;

, clear picture quality;

, price list, guest information;

The bathroom shall be fully arranged once a day, and sheets, sheets and pillowcases shall be replaced daily or at the request of guests;

Rice (short for meter) provides hot and cold drinking water for 24 hours.

, tables and chairs, tableware, lamps;

, clean and hygienic;

B. There are passenger elevators in buildings with floors 4 and above;

, and equipped with a local phone book;

Send letters and promote daily necessities for travel;

, with decoration, 24-hour light, barrier-free. Emergency exits shall be clearly marked and reasonably located.

It is very convenient for guests to walk around the hotel.

The graphic symbols of public information conform to GB/.

All areas are well ventilated with appropriate temperature and humidity.

Safe, clean, hygienic and effective.

, consistent with the hotel scale and star rating.

. The interior decoration is beautiful and chic. There is a general service desk suitable for the hotel scale and star rating;

The receptionist provides 24-hour reception, inquiry, checkout and message service;

(except commodities);

, room price list, local tourist traffic map, introduction of local tourist attractions, timetable of main means of transportation, newspapers and periodicals suitable for hotel guests;

F.24-hour room reservation

. The safe location is safe and hidden, which can protect the privacy of guests;

/kloc-welcome guests for 0/6 hours;

There is a special baggage car, 18 hours to provide baggage service for guests. There is a small luggage storage place;

, 18 hour on-the-job service;

Equipped with a wheelchair, it can provide necessary services for the disabled.

Rooms available for rent;

Post an emergency evacuation map and related instructions in a prominent position;

Beautiful, equipped with upholstered bed, dressing table or writing desk, wardrobe and clothes rack, seat or simple sofa, bedside table, bedside lamp and luggage rack and other supporting furniture. Indoor carpets, wooden floors or other advanced materials. Using indoor area lighting, the illumination of the target object is good;

, equipped with a bucket, dressing table (with basin, toilet mirror and necessary toiletries), bathtub or shower room. The bathtub is equipped with shower curtain and shower head (there is a separate shower room without shower head). Take effective anti-skid measures. The floor, wall and ceiling are decorated with advanced building materials, with soft colors and good target illumination. There is a good exhaust system or ventilator, and the temperature and humidity are suitable for guest rooms. There are 1 10/220V uninterruptible power supply sockets. 24-hour hot and cold water supply;

, you can make international and domestic long-distance calls directly, or you can use prepaid telecom cards to make international and domestic long-distance calls, and provide instructions for use;

, with instructions for use;

. The broadcast channel shall be no less than 16, with clear picture and sound quality and channel description. The broadcast content should comply with the provisions of the China municipal government;

, and provide a socket converter;

. There are service guides, price lists, accommodation instructions, local tourist attractions, and tourist traffic maps. Provide corresponding newspapers and periodicals at the request of guests;

The bathroom shall be arranged/kloc-0 times a day, and the sheets, sheets and pillowcases shall be replaced daily or at the request of the guests, and the guests' supplies and consumables shall be complete;

, place a good night greeting card;

Bed sheets, pillow cores, pillowcases, quilts, bed sheets, etc. ) and toilet knitted products (bathrobe, bath towel, towel, etc. ) good materials, exquisite workmanship, soft and comfortable;

24-hour hot and cold drinking water, free tea or coffee;

R 70% of the rooms have mini-refrigerators, which provide appropriate amounts of wine and drinks, and are equipped with drinking utensils and price lists;

, additional chairs and tea service can be provided upon request;

, dry cleaning and ironing services;

, 18 hours to provide food delivery service, there are food delivery signs can be hung outside the door;

, providing breakfast, lunch and dinner services;

, can provide banquet service;

, healthy, smooth;

, vegetable output is not less than 90%.

, next to the restaurant;

The ground is covered with non-slip materials, with geosynclines and suspended ceilings;

The pastry room is separated independently and has sufficient air conditioning equipment. The temperature of the cold dish room meets the food hygiene standards, and there are air disinfection facilities inside;

The operating room temperature is appropriate;

, freezing facilities;

There is a spring door with sound insulation and odor insulation, which is separated in and out and automatically closes;

Measures for pests such as cockroaches.

Meeting facilities and equipment are complete, and corresponding services are provided.

Buildings with more than 4 floors (including 4 floors) have enough passenger elevators;

, and equipped with a local phone book;

, interval public toilets;

, selling daily necessities, souvenirs, handicrafts and other commodities;

Sending letters, handling fax, copying, typing, international long-distance calls and other services;

The wall is clean and decorated, with sufficient light for 24 hours and no obstacles. Emergency exits should be clearly marked and located reasonably.

These facilities are convenient and safe to use.

Exquisite craftsmanship and outstanding style.

, practical, and the graphic symbols of public information conform to GB/.

(except villa resort hotel), all areas are well ventilated.

; The tune and volume of the background music are appropriate and the sound quality is good.

No noise, clean, hygienic and effective.

, consistent with the hotel scale and star rating.

Services can be provided in a second foreign language if necessary.

Adaptive receiving ability;

Unique style, elegant decoration, harmonious tone and sufficient light;

, star service desk;

Receptionist provides 24-hour reception, inquiry and checkout services;

(except commodities);

H./kloc-provide foreign currency exchange service for 0/8 hours;

, room price list, local traffic map in Chinese and English, introduction of the location and major domestic tourist attractions, timetable of major means of transportation and corresponding newspapers and periodicals;

J.24-hour room reservation;

. The safe location is safe and hidden, which can protect the privacy of guests;

/kloc-welcome guests for 0/8 hours;

There is a special baggage car that provides baggage service 24 hours a day. There is a small luggage storage place;

, 18 hour on-the-job service;

Equipped with wheelchairs and toilets or toilet seats for the disabled, it can provide necessary services for the disabled.

Rooms available for rent;

B. 70% of the guest room area (excluding the bathroom) is not less than 20 square meters;

There are high-grade upholstered beds, desks, wardrobes, clothes hangers, coffee tables, chairs or sofas, bedside tables, bedside lamps, table lamps, floor lamps, full-length mirrors, luggage racks and other high-grade supporting furniture. The interior is covered with high-grade carpets, or high-quality wood floors or other high-grade flooring materials. Using regional lighting, the illumination of the target object is good;

, with door mirror, doorbell and anti-theft device. Post an emergency evacuation map and related instructions in a prominent position;

, equipped with high-grade pumping bucket, dressing table (with basin, toilet mirror and necessary toiletries), bathtub with shower head (without shower head if there is a separate shower room) and shower curtain. The faucet is clearly marked hot and cold. Take effective anti-skid measures. The floor, wall and ceiling are decorated with high-grade building materials, with elegant and soft colors, zoning lighting and good destination lighting. There is a good low-noise exhaust system, and the temperature and humidity are suitable for guest rooms. There are 1 10/220V uninterruptible power sockets and telephones. Equipped with a hair dryer. 24-hour hot and cold water supply;

, you can make international and domestic long-distance calls directly or by using prepaid telecom cards. With instructions for telephone use and a guide to major local telephones;

. With instructions for use;

16 has many channels, and the picture quality and sound quality are good. With channel description; The broadcast content shall comply with the regulations of China municipal government.

The effect is good;

, convenient for guests to use, and provide socket converter;

. There are service guides, price lists, accommodation instructions, introduction of local tourist attractions and tourist traffic maps, and newspapers suitable for hotel guests;

The bathroom shall be comprehensively arranged/kloc-0 times a day, and the sheets, sheets and pillowcases shall be replaced daily or at the request of the guests. The guest's articles and consumables shall be complete, and the guest shall enter the room at any time to clean up and replenish the guest's articles and consumables at the request of the guests;

Bed sheets, pillow cores, pillowcases, quilts, quilts, etc. ) and toilet knitted products (bath towels, bathrobes, towels, etc. ) good materials, exquisite workmanship, soft and comfortable;

Good night greetings, place;

Provide hot and cold drinking water and ice cubes 24 hours a day, and provide tea or coffee free of charge;

(including small refrigerator), provide appropriate amount of wine and drinks, with drinking utensils and price list;

, additional chairs and tea service can be provided upon request;

, wet washing, ironing and mending services, which can be returned to the guests within 24 hours. 16 hours