How to compensate for the blood on the towel?

1。 First of all, ask the guest about his current injury and whether he needs further help. 2。 Tell the guest that he didn't mean to dirty the towel, and the hotel will try to clean it. Things have happened. Let the guests know that the hotel is humanized, instead of ignoring it and pretending not to know. This is not the way. Therefore, guests will deepen their impression of the hotel and take better care of the hotel's belongings when they stay next time. Generally, small items can be signed by the manager on duty, because this kind of towel has been depreciated for a period of time and can be reused after special treatment in the hotel. There is really no need to claim compensation from the guests. The lobby manager can use these energies to communicate with customers, improve and innovate staff management, service and workflow, and the hotel may get more benefits.