Traditional Culture Encyclopedia - Hotel accommodation - What are the main aspects of hotel service details?
What are the main aspects of hotel service details?
Found the confiscated valuables → handed them to the service desk, and left a message to remind the guests that there is a safe in the room, so pay attention.
Find the guest's clothes messy → help the guest fold them, and the coat can be hung in the closet to leave a message to remind him.
Find the guest's shoes dirty → provide shoeshine service, and leave a message to inform the guest before the shoes are returned.
I found that there were unwashed clothes in the washbasin → I could take the initiative to help the guests clean, and provide washing powder and hangers for later use.
I found hair on the comb and stubble on the razor brought by the guest → clean the guest and put it back.
I found that the guests put more than three articles for daily use on the counter → spread towels and put the articles in high and low order.
I found too much luggage in the room, and even some luggage was placed on the ground → provided convenient luggage rack.
I found that the guest put the mineral water in the bedside table or refrigerator → put the newly added mineral water in the same position.
I found that the food in the room was in a mess → I helped the guests to tidy it up a little and sealed the opening of the packaging bag with a clip.
Found that the guests in the room brought their own tea → provided tea sets and left a message to pay tribute.
Drugs found in the room → provide hot water and leave a message for concern.
I found that the guest used the bath towel as a pillow → provided a small pillow or buckwheat pillow according to the thickness and left a message asking if the guest was comfortable.
When the pillows in the room are found unused by the guests → put them in the wardrobe or TV cabinet and leave a message to remind them.
Found used soap in the bathroom without soap box → provided soap box.
Found that the guest brought a lot of fruit → provided a fruit bowl.
Found pitaya, watermelon, orange, apple and so on. → Provide plastic packaging.
I found a button dropped in the room → I provided a sewing kit and scissors, and left a message asking if I needed help sewing it.
Found that the room has its own books or guests spread out the books provided by the hotel → provide bookmarks.
Find the guest receiving the guest in the room → ask the guest if he needs to add chairs and tea sets, and add ashtrays accordingly.
For guests with babies in the hotel → you can take the initiative to ask if you need to provide cribs and borrow children's toys and books.
For elderly guests → provide them with anti-skid measures, provide hot water bottles, and take the initiative to put forward other needs.
For the guests with bad waist and legs → you can ask the guests if they need stiffening plates.
If you know that today is the birthday of the guest → tell the information to the service desk and send your blessings when you meet the guest.
If the guest asks about the business place of the hotel → If allowed, you can take the guest yourself.
Guests bring their own wine → ask if ice cubes are needed.
When the guest needs sewing kit or tape → provide scissors by the way.
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