Traditional Culture Encyclopedia - Hotel accommodation - What are the main aspects of hotel service details?

What are the main aspects of hotel service details?

The details that can't be ignored in the room touching service (the great discovery when tidying up the room);

Found the confiscated valuables → handed them to the service desk, and left a message to remind the guests that there is a safe in the room, so pay attention.

Find the guest's clothes messy → help the guest fold them, and the coat can be hung in the closet to leave a message to remind him.

Find the guest's shoes dirty → provide shoeshine service, and leave a message to inform the guest before the shoes are returned.

I found that there were unwashed clothes in the washbasin → I could take the initiative to help the guests clean, and provide washing powder and hangers for later use.

I found hair on the comb and stubble on the razor brought by the guest → clean the guest and put it back.

I found that the guests put more than three articles for daily use on the counter → spread towels and put the articles in high and low order.

I found too much luggage in the room, and even some luggage was placed on the ground → provided convenient luggage rack.

I found that the guest put the mineral water in the bedside table or refrigerator → put the newly added mineral water in the same position.

I found that the food in the room was in a mess → I helped the guests to tidy it up a little and sealed the opening of the packaging bag with a clip.

Found that the guests in the room brought their own tea → provided tea sets and left a message to pay tribute.

Drugs found in the room → provide hot water and leave a message for concern.

I found that the guest used the bath towel as a pillow → provided a small pillow or buckwheat pillow according to the thickness and left a message asking if the guest was comfortable.

When the pillows in the room are found unused by the guests → put them in the wardrobe or TV cabinet and leave a message to remind them.

Found used soap in the bathroom without soap box → provided soap box.

Found that the guest brought a lot of fruit → provided a fruit bowl.

Found pitaya, watermelon, orange, apple and so on. → Provide plastic packaging.

I found a button dropped in the room → I provided a sewing kit and scissors, and left a message asking if I needed help sewing it.

Found that the room has its own books or guests spread out the books provided by the hotel → provide bookmarks.

Find the guest receiving the guest in the room → ask the guest if he needs to add chairs and tea sets, and add ashtrays accordingly.

For guests with babies in the hotel → you can take the initiative to ask if you need to provide cribs and borrow children's toys and books.

For elderly guests → provide them with anti-skid measures, provide hot water bottles, and take the initiative to put forward other needs.

For the guests with bad waist and legs → you can ask the guests if they need stiffening plates.

If you know that today is the birthday of the guest → tell the information to the service desk and send your blessings when you meet the guest.

If the guest asks about the business place of the hotel → If allowed, you can take the guest yourself.

Guests bring their own wine → ask if ice cubes are needed.

When the guest needs sewing kit or tape → provide scissors by the way.