Traditional Culture Encyclopedia - Hotel accommodation - Let’s talk about whether Youya Travel Network is good or not.
Let’s talk about whether Youya Travel Network is good or not.
Well, what Youya does is travel e-commerce, which is actually equivalent to a travel platform. It just puts all travel agency routes on its own website for you to choose from. Therefore, sometimes the quality of travel It will be uneven. In fact, I work as an after-sales quality inspector similar to Youya, Jingchun.com. According to your statement, the first point is that the tour departure notice was not received. It may be due to a mistake by Yozai's partner travel agency, which did not give the tour departure notice to Youya in time. As a result, Yoya customer service failed to give it to you in time. Of course, it can also be said that The customer service of Youya failed to urge the travel agency to give it to you in time, or the customer service of Youya simply forgot. Of course, if this kind of thing happens, I am really unhappy, but there is no compensation for this problem.
The second point is that the flight is late. This is actually normal, because first of all there is uncertainty about the flight
, and then the travel agency also has to reduce costs (because basically everything on the Internet is Cheaper special routes), which can give you cheap air tickets, definitely don’t choose the expensive ones. So if you want to continue joining a group in the future, you must make a clear choice. Ask customer service clearly. If you can confirm the flight, be sure to confirm it.
Point 3, if the investigation proves that it is indeed a mistake of the tour guide, and if compensation must be made and the most serious investigation is required, then the most serious thing is that the tour guide’s service is not in place, and Youya can compensate the total amount. 1-5 liquidated damages.
Point 4: Change the itinerary according to the travel agency you mentioned. Under normal circumstances, you should contact Youya as soon as possible and let Youya give you a satisfactory answer. If the attraction changes, the first thing to do is to check whether there is a price difference between the changed attraction ticket and the original attraction. If there is, you can ask for a refund of the price difference. If the price is the same, it depends on how the travel agency coordinated it. For this kind of thing, it is best to resolve the complaint as soon as possible on site. It will always be a headache until you get back. According to your point 5, if the handling is not satisfactory to you, then you can also change the itinerary according to this kind of itinerary. However, if the change is not caused by weather or force majeure, in the maximum case, you can also ask the travel agency to compensate the total amount of 5.
Point 6, regarding the tour guide, in fact, as a travel electronic platform like Youzaiyan, it is indeed very weak. Because stopping at shopping spots, or tour guides deliberately taking them to shopping spots, this is already a default unspoken rule in the entire tourism industry. Tour guides themselves do not make much money by simply taking them for fun. Only by visiting shopping spots can tour guides make money. , so as mentioned in the news before, Hong Kong tour guides scolded customers for being dissatisfied and stingy. In fact, as a travel agency, it is also very sad. The whole industry is like this. Regarding the adjustment of the scenic spots, it is true that the tour guide has the right to make adjustments. As long as the scenic spots are not missed, they will be adjusted under normal circumstances.
Seventh, if you are not satisfied with the answer you receive from Youya, you can also file a complaint with 315 or the Tourism Quality Supervision Office. Or get a consultation. See what this situation can tell you.
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Finally worked as the after-sales complaint department of tourism e-commerce Staff are sometimes quite helpless. Customers often use shopping points, burn incense and worship Buddha, suggesting that customers buy things to complain. Because there is no obvious standard for these things. As for these tour guides trying to persuade customers to pay more, it is a matter of industry culture. There is really no way to deal with it by making complaints. Therefore, sometimes it is a headache to deal with and customers will be very dissatisfied.
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I would like to give some advice to people who like to travel. Don’t worry about choosing a route. Just choose which one is cheaper, because the wool comes from the sheep. Travel agencies also need to make money. You need to compare multiple options to choose. When traveling, try to choose a relatively large and well-known travel agency, which can guarantee the quality.
It is not easy to travel abroad. People with bad tempers and people who cannot tolerate anything should not travel in a group, especially if they are going to travel for more than 3 days. 100 satisfactions are always very few, so. Just deal with the situation yourself. . Why. .
Also give us some extra money for after-sales service
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If , the matter has been dealt with, and I hope you can tell me the final solution, because there are too many complaints about tourism, and I hope to accumulate more complaint cases, thank you! !
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