In Introduction to Hotel Management, what chapter is flexible management in?

No matter how powerful a manager is, it is impossible to maintain his management mode forever by virtue of the system, "unless he turns obedience into obligation and law into self-discipline." Flexible management was first put forward by Laozi. The principle of flexible management is to use management emotion to manage lower-level personnel, improve their psychological pressure, and improve their work efficiency and effectiveness, that is, "people-centered" humanized management. Using flexible management method in enterprises can better manage personnel.

To understand flexible management, we need to know that the relationship between rigid management and rigid management lies in a powerful system in which power restricts employees' behavior, while flexible management is based on the psychology and behavior between managers and employees, and uses a non-powerful system to generate a potential persuasion in employees' minds, thus transforming organizational will into personal conscious action.