What are the responsibilities of each position in Shadian?

Housekeeping Department

(1) Housekeeping Department Quality Control System:

1. Establish an inspection system:

⑴. Waiter self-inspection : The waiter should check the completeness of the guest room equipment, the cleanliness of the environment, the layout of items, etc. before finishing cleaning the guest room and handing it over to the superior for inspection;

⑵. Foreman’s room inspection: The morning shift foreman should inspect each guest room All are inspected to ensure quality. In view of the heavy workload of the foreman, he is required to conduct a general inspection of all guest rooms, vacant rooms and VIP rooms, and conduct random inspections of guest rooms. The foreman is the first and last check after the waiter's self-examination. He has a heavy responsibility, so the foreman must have a high sense of responsibility;

⑶. Supervisor spot check: In addition to ensuring that the supervisor randomly checks dozens of guest rooms every day In addition to the above, all VIP rooms and guest rooms must be carefully inspected. The supervisor passes the ward rounds. Provide valuable information for the improvement and adjustment of management work, implementation of staff training, and planning of personnel transfers;

⑷. Manager rounds: The housekeeping manager can strengthen contact with grassroots employees through ward rounds, and Learn more about guest opinions to provide a basis for improving management and service.

The guest room manager should regularly inspect the condition of the guest room furniture and equipment every year;

2. Standards for inspecting guest rooms:

⑴. When inspecting the room, one should regularly go around the guest room, starting from the ceiling Check every corner of the ground, and any problems found should be recorded and resolved promptly to prevent delays and omissions;

⑵. Daily inspection standards:

A: Room:

a. Door: The door lock is in good condition, the safety instructions are in good condition, the do not disturb sign and menu are in good condition, the safety key, anti-theft eye, handle, etc. are in good condition and there are no stains on the front and back;

b. Walls and ceilings: stains, no cobwebs, no paint peeling, no wallpaper lifting, etc.;

c. Wainscoting and baseboards: clean and intact;

d. Carpet: clean, no stains, smoke marks, paper scraps, etc.;

e. Bed: clean bed cover, laid correctly, no garbage under the bed, mattress turned over regularly;

f. Hard furniture: clean and bright, no scratch marks, correct position;

g. Soft furniture: dust-free, trace-free and debris-free;

h. Drawers: clean, It can be used flexibly and freely, and the handle is intact;

e. Telephone: normal function, dust-free and traceless, signs clear and intact, and the microphone has no odor;

f. Mirror and bookcase: The frame is dust-free, the mirror surface is bright, and the position is correct;

g. Lamp: the bulb is clean and functions normally, the hood is clean and is used normally;

h. Trash can: clean and in good condition ;

i. TV: used normally, the channel should be set on the central station, the volume should be turned to low, and the picture and sound effects are better;

j. Wall cabinet: clothes hanger The quantity and variety are correct and clean, and the doors, cabinet bottoms, cabinet walls and shelves are clean and intact;

k. Windows: clean and bright, window sills and window cabinets are clean, and can be opened flexibly;

l. Curtains: clean, intact, and easy to use;

m. Air conditioner: the filter is clean, operating normally, and the temperature control meets the requirements;

n. Bar: clean and no odor , the items are complete;

o. Guest supplies: correct quantity and variety, in good condition, and arranged in compliance with specifications;

B: Bathroom:

a. Door : The front and rear sides are clean and in good condition;

b. Wall: clean, no stains;

c. Ceiling: dust-free, traceless and intact;

d. Floor: clean and dust-free, no hair, and the seams are intact;

e. Bathtub: clean inside and outside, chrome-plated parts are clean and bright, soap basin is clean, bathtub plug, bathtub, drain valve and The water pipe switches, etc. are clean and intact, the seams are clean and stain-free, the shower curtain is clean and intact, the shower curtain buckles are complete, and the clothesline can be used freely;

f. Washbasin and dressing table: clean, chrome-plated parts are bright, The water valve is in normal use, the mirror surface is clean, and the lamps are in good condition;

g. Toilet: clean inside and outside, in good condition, no damage, and flushes smoothly;

h. Exhaust fan : Clean, operating normally, low noise, and no odor in the room;

i. Guest supplies: complete varieties, quantities, and in good condition.

(2) Safety management system of the guest room department:

1. Pay attention to fire prevention and theft prevention. If any abnormality or smell is discovered, it must be immediately investigated and dealt with and reported to the relevant department in a timely manner

p>

doors to effectively eliminate fire hazards;

Carefully inspect each area to eliminate hidden dangers and ensure the safety of the hotel and guests’ lives and property;

2. Any suspicious behavior is found People or things that have illegal activities should be reported to the leadership of the security department in a timely manner;

3. Do not play with guests’ children. If you find guests’ children playing with water, fire, or electricity, you must discourage them and avoid them. Accidents occur;

4. Relatives, friends or unrelated persons are not allowed to be brought into the workplace, and guests are not allowed to stay in the duty room or dormitory;

5. In the event of an accident, the situation should be considered Notify the manager on duty and relevant departments to handle the matter as appropriate, and add signs to protect the site and warn staff not to enter the danger zone;

6. In the event of a fire, stay calm, do not panic, and seek help from nearby colleagues To provide assistance, notify the telephone switchboard and fire center in a timely manner, clearly state the fire location, burning materials, heat conditions, my name and work number, and report to the general manager and relevant personnel;

7. In a safe situation Next, use the nearest fire extinguishing equipment to try to control the fire. If the fire spreads out of control, you must help guide guests to evacuate the fire scene through fire escapes and stairs, and do not take the elevator;

8. Obey the general manager or Under the direction of the manager, we will make every effort to protect the hotel property and the lives of guests, and ensure the normal progress of hotel business

9. Without approval, employees are not allowed to spread or provide confidential information about the hotel to the outside world. All relevant documents and documents of the hotel and The information must not be handed over to irrelevant personnel. If you have any inquiries, please ask the enquirer to go to the general manager's office or relevant departments for inquiries;

10. Stick to your job position and do not do anything unrelated to work.

Here are comprehensive reference materials, including job responsibilities and work processes of other departments. I hope it will be helpful to you!

/pyyjb/blog/item/b61044fb99d13a166d22ebcc.html