The heartfelt words of a beautiful public relations woman.

The heartfelt words of a beautiful public relations woman.

The heartfelt words of beauty public relations are very important in the workplace, but many people may not know much about the profession of public relations and have strong communication skills. Let's share the heartfelt words of a beautiful public relations woman. Let's take a look.

The truth of beauty public relations 1 When it comes to public relations ladies, there are generally two kinds of reactions: one kind of people will vaguely say, "Oh, public relations ladies, they are all very powerful!" The implication is that public relations ladies are beautiful, can drink and are good at communication; Another person will have some disdain in his tone: "Isn't it just to help the company spend money? No one will do such a thing! "

For these statements, Zhu Yanyan, who worked in public relations for 1 1 year, shouted injustice. "Go and see, not all beautiful girls are doing public relations now." Zhu Yanyan, the current general manager of Shanghai Viewpoint Co., Ltd., became the youngest public relations manager in Shanghai hotel industry at the age of 23. After starting my own company, I became famous for planning and organizing the "Secret Wife Gang Competition" and won the "Excellent Public Relations Case Gold Award" selected by Shanghai Public Relations Association. This is the first large-scale award since the establishment of Shanghai Public Relations Association 15 years ago-did these win by drinking and burning money? Want to hear her heartfelt words?

Treat people with sincerity: the first rule of public relations.

What kind of person is suitable for public relations? Must be beautiful? Must be eloquent? Must be a whim? It's good to have these qualities, but I think, besides talent, sincerity is the most important thing to do a good job in public relations.

The second is to have guidance. Things that are detrimental to dignity and principles of life must never be done. Why should public relations impress others? Integrity is very important. All public relations practitioners know that some customers are difficult, and some public relations practitioners deliberately let such customers "take medicine", play tricks on them and make them obey. This cleverness is only played once or twice. If no one finds out, you will be proud, but once found, you will "die" ugly.

Third, we should respect people. Many public relations people will ignore their suppliers, such as workers who make background boards. Pointing fingers, even swearing. I never do this, and I don't allow employees to do this-they always know whether they are good to suppliers or not, and they are always on call in case of emergency; If you don't respect them, you can only get something at a discount.

Flexibility: Dealing with all kinds of people.

There is also a joke that people who do public relations should "talk to people, talk nonsense, talk nonsense." This is a job of dealing with people. It is impossible to "talk and laugh without Ding Bai" every day. People often tell "dirty" jokes in front of us, and some people even force us to drink. What should I do? If your face is pulled down immediately, this public relations can't be done. Drinking? All right! White cup after cup, secretly go to the bathroom to spit it out, and then drink it when you come back. Don't take unhappy things too personally.

Doing public relations can meet all kinds of people, and often the most difficult things will be handed over to public relations. Some people get angry and can't bear it anymore, so they make great plans; A little angry, but I can't swallow it.

When you are doing public relations in a hotel, you will meet nouveau riche who cheat in the hotel and complain that a glass of watermelon juice in 35 yuan is too expensive. It is not bad to buy a basket of watermelons at this price.

I also met a foreigner with poor quality who swore at the entrance of the hotel's western restaurant and said, "This bullshit western restaurant". I immediately said, "Sir, we have a lot of toothbrushes and toothpaste upstairs. Shall I bring you one? "

Once I went back to Shanghai from Kunming, and we had a lot of luggage to pack at the airport. At this time, I saw a foreigner with only one piece of luggage, and he looked very worried. I told him to pack first. Unexpectedly, after finishing, he wanted to leave without any indication. I stopped him: "Hey, you won't say' thank you', will you?" He paused and had to say "thank you". I politely replied "Never mind".

Workplace tip: No matter how you evaluate yourself, you should objectively weigh the weight of this moment-the use of talents is phased. In order to maximize the benefits, most enterprises should "dwarf talents and raise enterprises", so they should rest assured to make demands and sign contracts carefully. Whether you are the lowest-level employee or an airborne soldier, you should be conscientious and conscientious and become a useful and effective part of system engineering.

The heartfelt words of beauty public relations II. Public relations reception preparation

1, know the basic situation of the guests.

When you receive a notice from a guest, you should first understand the guest's unit, name, gender, nationality, occupation, level and number of people. Secondly, we should grasp the guests' intentions, understand their purposes and requirements, and their plans for accommodation and schedule. Thirdly, it is necessary to know the arrival date, train number, flight and arrival time of the guests, and then report the above situation to the competent person in time, and notify the relevant departments and personnel to make all the preparations for the reception.

Step 2 determine the welcome specifications

Arrange the reception staff according to the principle of identity equivalence. For more important guests, people with equivalent status and professional counterparts should be arranged to see them off; According to the special needs or degree of relationship, people with higher status than guests can arrange exceptional reception. For ordinary guests, people who know manners, are polite and speak fluently can be received in the public relations department.

3, decorate the reception environment

A good environment is a sign of respect and courtesy to guests. The environment of the reception room should be bright, quiet, neat and elegant, equipped with sofa, coffee table, clothes rack and telephone for receiving guests, talking and communicating. Indoor should be decorated with some flower bonsai, calligraphy and painting to increase the elegant atmosphere. You can also place several newspapers and publicity materials about your company for your guests to browse.

Step 4 get ready for the guests

Contact with administrative or public transport departments to arrange welcome vehicles on time; Prepare rooms and meals for guests in advance; If you are unfamiliar with the guests you want to welcome, you need to prepare a welcome card, which says "Welcome Mr. (Ms.)" and the name of your company; Flowers can also be prepared if necessary.