I booked a room online. Can I return it?

1, which can be refunded due to hotel problems;

2. If it is for personal reasons, you can negotiate with the hotel and generally return it, but the hotel has the right not to return it;

3. If it is a room reservation or online reservation, it will not be refunded after the check-out time, because the hotel has already booked a room for the customer.

Method of canceling hotel room reservation online

1. If you book directly on the hotel website, you need to go to the webpage and send the online cancellation content.

2. If booking is made through Ctrip, E Long, etc. You should log on to Ctrip.com in E Long to cancel your reservation. If some reservations require credit card guarantee, the fee may be deducted.

If you are not here, it is not convenient to surf the Internet, and it is also convenient to call to cancel.

4, or directly contact the platform customer service to cancel.

As can be seen from the above, under normal circumstances, the hotel will give a refund. In addition to paying the money to the front desk to complete the check-in, the hotel has the right not to give a refund.

Legal basis:

Measures for the administration of public security in hotel industry

Article 6

Hotels must register when they receive passengers. At the time of registration, the passenger's identity documents shall be checked and truthfully registered according to the prescribed items.

To receive accommodation from overseas tourists, an accommodation registration form shall also be submitted to the local public security organ within 24 hours.