What is the responsibility of the hotel concierge?

1. Be responsible to the head of concierge department and assist the head in department management;

2. Preside over the pre-shift and post-shift meetings and check the gfd of employees.

3. Check the registration and storage of luggage in the baggage room;

4. Maintenance of facilities and equipment by inspectors in each shift;

5. Reasonably arrange the staff on duty to take room, deliver newspapers, leave messages, fax and have meals;

6. Responsible for car rental and booking services;

7. Provide services such as renting items for guests;

8. Maintain the normal order of the lobby;

9. Check the working conditions of the employees on duty to ensure that the guests receive satisfactory service;

10. Understand the service facilities and all activities of the hotel, answer various questions of the guests, and ensure that the key guests receive special services;

1 1. Do a good job of checking and grading the employees of this class every day;

12. When necessary, accept the entrustment of the supervisor and act as his agent;

13. Complete other tasks assigned by superiors;