What is the job of the hotel front desk supervisor?

1, assist the front office manager to do the daily reception work, be responsible for the daily management of the reception team at the front desk, create a harmonious working atmosphere and reduce the friction in the working environment.

2. Directly supervise the escort service, ensure the implementation of service procedures, supervise the inquiry service, and try to meet the legitimate requirements of the guests.

3. Grasp the reservation situation and the guest situation of the day, and sell the room to the maximum according to the arrival and departure situation of the day.

4. Be responsible for the front desk briefing, keep abreast of employees' ideological trends and report to the department manager, and check and supervise the gfd, work discipline, polite language and work attitude of employees in this department.

5. Know the hotel room status, the incoming passenger flow and the arrival and departure time of the main guests in time, and make corresponding arrangements to arrange the rooms reasonably.

6. Replenish and receive stationery, reports and other articles needed for various work of this department.

7, check and ensure the normal operation of the department's equipment, equipment.

8. Assist the front desk to check in, check out and check out during peak hours.

9. Ensure that guests' mails, faxes or left-behind items are properly kept and handled.

10, to help employees solve problems at work and deal with mistakes and accidents at work.

1 1. Perform and complete other tasks assigned by superior leaders.