Five "Yes" of Hotel Service Work

1, customers have a "hello" when they enter the store;

2. When the customer asks, there is a "sound";

3. The customer has a "thank you" for help;

4. There is an "apology" for poor care;

5. There is a "sound" when the customer leaves the store;

In the hotel industry, kindness and elegance are the basic requirements for the language expression of hotel waiters. Therefore, a series of service language norms formulated by waiter hotels are the "five tones" that polite hospitality services should achieve.

Extended data:

Good service attitude will make guests feel friendly, warm, simple and sincere. Basic requirements for hotel services:

1. Good standardization service is the premise and foundation. Personalized service must be based on standardized service. If we only stay in standardized services and do not develop personalized services, it will be difficult for hotel management and quality level to reach a new level.

2. In addition to high professional skills and professional ethics, waiters should also have strong psychological endurance, analytical judgment and emergency handling ability. , especially from the perspective of the guests to "empathy" understanding, understanding and understanding of the guests.

3, gradually establish a specification to meet the requirements of personalized service.