Selected five hotel practice summaries

Through field practice, we can understand the hotel management process, hotel service and culture, and strengthen the combination of management theory and practice. Dear readers, I have prepared some hotel internship summaries for you, please accept them!

Summary of hotel practice 1

Brief introduction of Tianxi Hotel in Hunan Province

Hunan Tianxi Hotel is the first property-based business hotel in Hunan Province invested by Hunan Development Group and managed by Singapore Huaxia International Hotel Group. It was built according to the national five-star standard. In September of 200 1 year, it officially passed the evaluation of a four-star hotel.

The hotel is located at No.518, Furong Middle Road, Changsha Commercial Center. The main building is 100 m high, with 30 floors in total. Adjacent to the new century sports center, the landscape city has a panoramic view. The hotel is 26 kilometers away from Huanghua Airport, 30 minutes by car. 4 kilometers from the railway station, 10 minute drive; 3 kilometers from the pedestrian street, 5 minutes by car; It is 3 kilometers away from the provincial government and 5 minutes' drive, and the traffic is very convenient.

The distribution and characteristics of guest rooms are: 1 1 floor-26 * * 24th floor,18th floor has children's activity room, 25th floor has reading room, 23rd floor is smoke-free, 24th, 25th and 26th floors are executive floors, and free broadband Internet access is provided in the guest rooms. 11-23rd floor rooms: each floor has 17 rooms, 0 1 and 2 1 rooms are business single rooms, 02, 05, 06, 08, 18 and/kloc-. 12, 15, 16, 17 are business double rooms, and 10 is a luxury suite (where 16, 15, 17 0 1-10 room faces north, 1 1 -2 1 room faces south. The changing Ferris wheel is the most dazzling landscape, especially at night, and Changsha's prosperity is panoramic.

All employees of the hotel are owners. When all the guests come to the hotel, they will be more or less dependent on the hotel and its people. In addition to accepting culture or knowledge in the process of receiving services, they will also turn to hotel people for help when they encounter difficulties. Therefore, we can say that the hotel is a place full of culture and knowledge. So people who work here must have more knowledge, culture and self-restraint. The guest is tasting a dish, and the waitress in her ear introduces the knowledge about this dish in a sweet voice, including its origin, spread, characteristics, new ideas and so on. This not only increases the fun of tasting dishes, but also allows guests to gain some new knowledge and information, making them feel glad that you are from another level.

1. Functional quality

For hotels and other service industries, service quality is undoubtedly one of the core competitiveness of enterprises and the lifeline of enterprises. High-level service quality can not only leave a deep impression on customers, but also lay the foundation for their coming again. It can also make customers feel honored and establish a good brand and image for the enterprise. In Tianxi, we can see that hotel leaders attach great importance to the improvement of service quality. Even our short-term interns must undergo strict etiquette training before they can take up their posts.

Summary of hotel practice II

First, the importance of interpersonal skills, learn how to communicate with people. In the dining room, on the one hand,

Learn how to interact with other waiters and learn from them with an open mind. And learn how to communicate with leaders. In fact, the hotel is a small society, and interacting with others is different from interacting with classmates and teachers at school. On the other hand, communication skills with guests are also very important. Often in the box, guests can recognize me as a college student at a glance. I will smile and ask them why, and they always say that I can tell by my expression and tone. This is probably the reason for the lack of social experience. Many college students are still a little shy when they first enter social interaction. Strengthening interpersonal skills is what we college students should strengthen.

Second, we must have the spirit of hard work. Working in a hotel, you can't be lazy, such as cleaning.

Hygiene can't miss any dead ends. Wash the dishes frequently. In addition, some manual work must be capable. Be attentive, quick-sighted, diligent and quick-witted when working. Although the work is very tiring, you should have patience to overcome it. Only in this way can you do your job well.

Third, learn more services. First of all, I learned about the relevant department structure and personnel of the hotel.

Staff post setting, but also to understand the relationship between the front office and other departments of the hotel, but also to learn the standardization knowledge of waiters. Of course, the hotel is full of service culture, etiquette culture, regional culture, food culture and so on. For example, table manners, dealing with guests, and how waiters should face the different requirements of guests. You can also get to know the cultures of different regions by contacting the guests coming and going.

Fourthly, through internship, I have a better understanding of the professional requirements of the hotel industry for college students. Know that you have a promise.

There are many shortcomings, and there are many places to learn. We should not only learn the basic skills of waiters, but also learn many things, such as the cashier's basic knowledge of using fax machines, making invoices and using computers. Of course, I still need a lot of knowledge. For example, although I have passed CET-4 and CET-6, when foreign guests come to the hotel for dinner and guests order food and drinks, I suddenly find that my spoken English is poor and I know many loopholes and shortcomings. Of course, I know that tourism is a major involving a wide range of knowledge, and I can fully understand it after taking the tour guide card. Guests sometimes ask a lot of questions about cuisines when eating, and then they will find that they lack a lot of knowledge. This also puts forward many requirements for us to study at school.

Through a month's summer practice, enrich and improve yourself. There are joys and confusions in practice. Working in a hotel, I have many ideas about future employment and society. One of the thoughts that impressed me the most was that when I thought that the salary of the hotel was low and I planned to find another job, I found that I couldn't do a job that was not suitable for my major. Although the salary is good, I am very upset because I don't have that specialty. Later, I thought, in fact, society is like a big wall with many irregularities. Of course, these irregularities have certain rules, and those of us who want to work are like small buttons. In fact, every button can be embedded in the wall of society. When it coincides with irregularity, there is the most suitable job for us. It is said that it is difficult to find a job. In fact, I think it may be put another way, that is, it is difficult to find a job that suits you. For example, in the service industry, it is always difficult to recruit workers because many people are unwilling to engage in this industry. Of course, I know that if you want to find the land that really suits you, you have to grind your buttons and make yourself suitable for the land that suits you on the social wall.

In a word, the summer internship has brought me a lot of gains. The biggest gain is never too old to learn. People should constantly learn to enrich themselves and adapt to society.

Summary of hotel practice 3

From _ month 15 to _ month 15, I practiced abroad for half a year, experienced different people and things, and began to learn to carry out orders and take responsibility. In the past six months, I have experienced, studied and experienced in a completely different role.

I clearly remember how excited and complicated I was when I got off the bus from school. I looked at the internship site in front of me-Kaiyuan Hotel, Du Ming, Ningbo. It was still summer. First of all, Ningbo gave me the feeling that it was "refreshing" and lasted for half a year. Maybe I will feel that Ningbo is a clean and thorough city for the first time when others mention it to me again in the future. No matter the clouds in the daytime or the dim stars in the sky covered by lights at night, they are deeply imprinted in my mind with an unusual existence. I want to say that no matter what kind of comments I have experienced during this time, during this time, with more than 20 classmates in this strange city, we have met more people and learned how to create our own value in our own posts, and at the same time, we have learned how to get along with others, learn to survive and grow in survival.

Thank you for this opportunity to let me know more classmates who were in the same school and grade before, but I didn't know them. In this internship, we gave some suggestions to each other at work and helped each other in life. We went from being ignorant when we first arrived, to practicing with Master after being assigned to a specific post, and then to a different place where we were slightly disappointed and full of hope for the future after the internship. During this time, life is no longer full of school topics, but work. This is the first time that we really shoulder the responsibility of adults. Life is naturally different from the past, and we have gradually understood the so-called society and survival from simple students who have been living at home and school.

Just arrived at the hotel, we had a seven-day theoretical training, including some corporate culture, hotel layout and related information, staff work discipline and so on. , and then the distribution department. I was assigned to a western restaurant, and my purpose of going to the western restaurant was clear-to practice my spoken English. Just as the hotel was assigned to the western restaurant, it contracted to receive a "chess game". During this time, many foreign guests come to the western restaurant for dinner. I remember asking foreign guests, "Do you like black tea or coffee?" I am afraid that my pronunciation is not up to standard, and I am afraid that they will be nervous when they don't understand, but I am very happy when I say "coffee/black tea, thank you". At that time, I thought everything was quite new. I always like to be serious about myself. I ask myself to be satisfied as long as I take over. This is why my foreman and manager told me at the end of the internship that I am a very serious person as long as I think I should do well.

The first two months or so is a process of getting in touch with and slowly adapting to this kind of life and work. From being familiar with the people around us to knowing this city that is completely strange to many of us, we have come into contact with more things that we have never seen before, and gradually master and skillfully operate our own workflow. This time is a rare quiet time for me, maybe I have never experienced it physically, but psychologically I am telling myself that this is a trip and the years are quiet.

I have just come to Ningbo for two months, because it is summer, and the wind is always very strong. Sometimes you can hear the wind whistling outside in the dormitory. The summer rain in Ningbo always comes in a strange way. One moment, the sun is shining, and the next, it may pour down. I remember when it rained, I opened the window and saw the rain flowing down the wall, and I was shocked for an instant. There was only one word in my head. Now I remember the people I met there and what I thought was just the most common thing at that time, which left a deep impression in my mind. This half year told me to open my eyes, look at other people's lives and taste different scenery.

Summary of hotel practice 4

First, the basic situation of internship

As a junior majoring in tourism English, I am honored to participate in the internship arranged by the school in my junior year. It has been nearly half a year since I applied to the _ _ _ hotel, and the internship is coming to an end. Looking back on this period of time, this precious experience, bit by bit are the most unforgettable and unusual memories in my life. This internship in the hotel has benefited me a lot. I learned a lot that I can't learn in class and books. More importantly, I have learned how to face the society when I leave campus as an adult. During my internship, the hotel gave me enough tolerance, support and help. Under the careful care and guidance of leaders and colleagues, through their unremitting efforts, all aspects have made certain progress.

Two. Situation of internship units

_ _ _ is located in endless green fields, and its world-class facilities include a 18 floor luxury resort hotel, a 9-floor hotel annex, a 3-floor club, a shopping plaza, a banquet venue and a fully equipped entertainment center. Set tourism, leisure and entertainment, global cuisine, hot spring spa in one.

_ _ _ Hotel is positioned as one of the most luxurious and elegant hotels in Hainan Island, with 5 18 spacious and comfortable rooms and suites. All rooms and suites are elegant in style and luxurious in taste, without losing the unique customs of Hainan, bringing guests a perfect holiday experience. Each room or suite has a balcony with a view of the natural scenery of the golf course and resort.

Three. Content and process of internship

Through the interview, I was assigned to the front desk of the front desk hotel and had a job as a receptionist. When I reported to the department with the employee's appointment notice, I felt very uneasy. I don't know if I am qualified for this job. The front desk of the hotel is the facade of the hotel, the place where guests form their first impression of the hotel, and the first department to influence guests and provide services.

The efficiency and profit creation of a hotel basically start from the front desk of the hotel. Therefore, the hotel has higher requirements for the front desk staff, including the image, manners, basic quality, communication and understanding ability of the staff. The front desk of a hotel is like a distribution center for hotel information. It can be said that the front desk service basically covers all the services that the hotel can provide. Therefore, in order to provide satisfactory and thoughtful service to the guests, the service personnel at the front desk of the hotel need to have sufficient understanding of the operation of various departments of the hotel. During my study, I got a deeper understanding of some basic daily operations of hotel guests, such as how to check in and check out, and carried out practical operations.

The work of the front desk mainly includes receiving visitors, selling rooms and hotel facilities, checking in, checking out and settling fees. Of course, it also includes answering questions for guests, telephone transfer and cargo transfer, and foreign currency exchange. In addition, the front desk is the most direct contact department for guests. Many times, guests' requirements are not directed at the corresponding departments, but at the front desk of the departments they are most likely to contact.

For example, a towel is missing from the guest room and the hair dryer is broken. For example, if a guest wants to book a box in a Chinese restaurant, the guest may not want to communicate directly with the housekeeping department or the catering department, but choose to call the front desk directly. Therefore, the front desk has to be the coordination center of the whole hotel. Obviously, the workload at the front desk is very heavy. The tourist season in Hainan is in winter, so the hotel has entered a particularly busy stage since our internship, and the occupancy rate of the hotel is often high.

Most of the time, the front desk is very busy. When the team reception or check-out time is concentrated, it is inevitable to face four or five or more guests at the same time. The phone keeps ringing, children scream and cry, and bad-tempered guests get angry and yell at each other for no reason. Even in this state, we still have to smile at every guest and try our best to provide quality service for them. I have to say that patience and carefulness are necessary for every hotel employee. As the saying goes, the customer is God and the guest is always right. These are all well-known operating maxims of the hotel industry.

Fourth, the internship summary and experience

Perhaps, in the eyes of outsiders, the work of the hotel front desk is very simple and undeniable. I used to think so. In fact, this work is endless and trivial. In the past six months, I found that if I want to get out of the campus and go to the society, the first thing I have to do is to correct my mentality and have the mentality that a social person should have. As an adult, you should be responsible and know how to pay for your actions. For your own work, whether it is heavy or leisure, you should actively study and work hard to complete it; For mistakes, you should face them yourself and take the initiative, not escape. As a rookie, I inevitably made many mistakes in the front desk work, but fortunately, my leaders and colleagues did not blame me very much and gave me comfort, encouragement and great tolerance, which made me very moved.

Summary of hotel practice 5

In a blink of an eye, the five-month internship life has ended successfully.

Looking back on the days along the way, I feel a lot. Now I will send a little sigh and record my unforgettable internship life.

First of all, I thank the school for providing us with this precious internship opportunity, which makes it relatively easy for us to integrate into the society, integrate theory with practice, and also provides us with an opportunity to make mistakes, so that we can get to know the society earlier, make clear our development direction, better improve ourselves and devote ourselves to the short and precious university life after the internship.

With a kind of expectation and a little excitement, I came to a four-star hotel in Tianjin. After a brief introduction, understanding and assessment, I was fortunate to be assigned to the post of room clerk in the hotel room department, which met my expectation of contacting more people, cultivated my ability to respond and solve emergencies, and learned more people's highlights. In this gratitude and luck, I started my work.

During the period, I encountered many situations, which made me gain a lot, know a lot and learn a lot. By communicating with guests and solving their demands and problems, I realized the importance of quality service. High-level service quality can not only leave a deep impression on customers and lay the foundation for their coming again, but also make customers feel honored and establish a good brand and image for the enterprise. Through the training organized by the hotel and the intensive practice of various departments at ordinary times, I have exercised my sense of service, learned to treat guests with standardized manners and etiquette, and understood the importance of learning a foreign language well.

After five months of hotel internship, I have a certain understanding of the basic business and operation of the hotel. Politeness is a concentrated expression of a person's comprehensive quality, especially in hotels. We should dare to greet people, and in the process of greeting people, we should also do it: mouth to mouth, eye to eye, and god to heart. Try to convey the requirements of the guests. Although some unreasonable demands can't be made, we should refuse them in a euphemistic tone and help him find other solutions.

During my internship with my colleagues, I realized that I am not only an intern, but also an employee who works closely with other hotel employees. Work closely with colleagues in various departments to maintain the image of the hotel and create maximum benefits. Like other new employees, they will know the basic knowledge of hotels and work, and no one will be biased when they do something wrong occasionally. So be strong and independent.

The job of a clerk requires me to have a comprehensive understanding of the organizational structure and business operation of the hotel, to meet all kinds of guests, and to cooperate and communicate closely with colleagues in various departments. This made me understand the importance of interpersonal communication, understanding and tolerance, deepened my understanding of society, broadened my horizons and taught me how to adapt and integrate into society.

Internship life made me aware of my direction. I will use the inspiration of my internship to cherish my last study time at school, constantly improve myself and work hard towards my ideal.

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