How does the hotel reply to the guest comments on Ctrip?

Answer related questions politely, and be patient with bad reviews.

First of all, the guest is always God! As a hotel, we should fully consider the situation of customers, and of course we should treat customers' comments in two ways!

Hotel service should be the best, so that customers are completely satisfied, not completely satisfied. We should treat guests' comments objectively. If you have a good comment, you should say more words of thanks and gratitude. If there is no good comment, look at it objectively. After finding the reason, explain the reason and reason to it!

Online evaluation of hotels is the intuitive feeling of hotel guests. Objectively speaking, it is one-sided, because it is only his (her) personal feelings. When your hotel gives guests a feeling of satisfaction in all aspects, but it is only a problem that the guests think the store needs to solve urgently, and you can't handle it well, the guests will have some complaints. On the contrary, from a professional point of view, there may be some shortcomings in the store, but only the service that satisfies the guests will be appreciated by the guests. Generally speaking, a guest's online comments cannot but be recognized, nor can they be fully recognized.