What does the housekeeper of OIO Hotel in Ai Ou do?

The main job of a hotel housekeeper is:

1, responsible for checking the guest's historical information, knowing the arrival and departure times, arranging gifts before the guests arrive at the store, and doing a good job of welcoming guests;

2. Be responsible for the patient rounds before the guests arrive, check the rooms and prepare the dining room before the guests arrive, prepare the room gifts, guide the guests to the rooms and introduce the room facilities and special services in time. Provide welcome tea (coffee, juice), and provide unpacking or packing services for guests;

3. Work closely with the front desk department to arrange the cleaning, sorting, turndown service, pre-meal preparation inspection and dining service of the guest's room to ensure that the guest's needs are met in the first time;

4. Responsible for ordering and dining in room service, providing fruits and newspapers for the day free of charge, collecting and returning guests' clothes, and arranging services such as wake-up, dining and car use for guests;

5. Consult the opinions of the guests during their stay in the hotel, understand the consumption needs of the guests, and coordinate and communicate with relevant departments in time to ensure that the needs of the guests are solved and arranged in time;

6. Know the hotel's products, local tourism and business information in time, and recommend the hotel's service products to the guests in time;

7. Committed to improving personal business knowledge, skills and service quality, maintaining good communication and coordination with other departments, and providing high-quality professional services to guests 24 hours a day;

8. Provide conference and business secretarial services for guests, and provide other related services in a timely and effective manner according to the needs of guests;

9. Organize and collect the consumption information and living habits of the guests during their stay in the hotel, and do a good job in recording and archiving the historical files of the guests;

10, arrange luggage and taxi service for the guests before they leave the hotel to see them off;

1 1, strictly abide by relevant national laws and regulations, industry norms and hotel safety management procedures and systems.