What does the sales office of the hotel do?

1. Receive contracts and orders (including sales contracts, delivery notices, attachment agreements, etc.). ) delivered by the sales staff, the original registration and filing, the establishment of customer files.

2. Organize the preparation of materials required by business personnel: documents, certificates, samples, publicity color pages, price lists, etc.

3. Contact the transport vehicle after receiving the order and the sales manager confirms the delivery, and negotiate the freight, payment method, loading date and time.

4. Sign a transport contract with the carrier at the same time when loading, and keep a copy of the relevant documents of the transport vehicle and the driver and contact information. Attach the copy and agreement to the invoice and submit it to the finance department for filing.

5. Make a summary of monthly, quarterly and annual sales contracts, follow up and supervise the implementation of contracts, establish a contract performance list of each contract, do a good job of docking with customers according to the contract requirements, make monthly statistics on the implementation of sales contracts, and report the results to the sales director.

6. Fill in the delivery record form, standardize the delivery scheduling between the factory and the rented vehicle, and control the freight.

7. Track the arrival of logistics, pay a return visit to customers in time to ensure that customers receive goods on time and accurately.

8. Assist business personnel to properly handle customer complaints and timely transmit and handle customer feedback.

9. Be responsible for receiving, sending, processing and saving all business telephone calls, letters and fax documents, copying and stamping daily data and registering the document sending and receiving record form.