How to choose hotel management system software (what are hotel management software)

1. Management needs and characteristics of the hotel industry

What hotel companies sell is services. Thoughtful, fast and perfect services are the basic purposes of hotel companies. The service scope of the hotel industry is relatively wide, including accommodation, food, transportation, travel, shopping, entertainment, etc. It is not easy to complete such a complex service quickly and thoughtfully. At this time, you need to use hotel management software to help complete it. The software developed for the hotel industry has the characteristics of hotel industry management and can help hotel companies easily achieve such service standards.

2. Professional developers

Currently, the domestic hotel management software market is in a growth stage. Some large-scale management software developers still focus on financial software, ERP, CRM, and collaborative OA development. Some developers cover a wider range of areas, including the hotel industry, but they are not their main research targets. There are also many developers specializing in catering and hotel management software, but they are generally smaller in scale. There is a certain gap with large software manufacturers in terms of product and service quality, popularity and credibility.

So, in this case, how should users choose a manufacturer? It's actually very simple! When choosing, users only need to pay attention to three points, namely product functions, brand image and number of users. The first thing to look at is whether the product function is suitable for you; the second thing is to look at the brand. Under normal circumstances, there will be no problems with the products and services of manufacturers that carefully build their brands; and the last thing to look at is the number of users, because it can directly prove the strength and reputation of the manufacturer.

3. Software functions

The most basic functions of the hotel management system are the front desk and guest room management. The front desk includes front desk reservation, reception and other parts, but the user in the hotel management system What I pay more attention to is the reservation reception, guest room management and sales management in the front desk system.

Use the front desk system and guest room management system to better serve hotel guests, improve user satisfaction and loyalty, analyze customer consumption through the sales management system, be more targeted in sales, and create new opportunities for the hotel More revenue!

4. Online booking

The "online" booking mentioned here includes traditional Internet booking and mobile Internet booking. With the emergence and continuous rapid development of mobile Internet and mobile electronic products, mobile reservation business will become the main source of business for hotel companies. Therefore, hotel management software must have the function of integrating with mobile terminal products to adapt to the development of modern hotel reservation business.

5. Software Origin

Currently, more and more foreign software products are entering China, which poses a problem to the majority of users. The management concepts of foreign software are relatively avant-garde, but the operating habits are not suitable for them. Many domestic software products imitate foreign management concepts, but they are only similar in appearance but not in spirit. Users are in a dilemma when choosing management software.

When encountering this situation, it is recommended to choose domestic software. First of all, in terms of functionality, many domestic software imitates foreign concepts, but in terms of operation, it is designed according to our habits. In addition, due to the late start of the domestic software industry, the selected technical architecture is more advanced and mature.

6. Software Price

The price of domestic hotel management software ranges from a few hundred yuan to several million yuan. The gap is really big, which makes users confused when choosing. mind. Many enterprise users are most likely to make the mistake of being "cheap" when choosing management software. They think that software functions are generally similar, so of course they should choose the cheaper one. However, there are a small number of "deep-pocketed" people who don't consider the price at all. They think that buying such software is foolproof because it has the most complete functions and the highest price. In fact, both of these ideas are wrong.

The functions of some software appear to be roughly the same on the surface, but there are many differences in details, such as sub-function modules. Some software has more comprehensive settings, while others ignore them. There are also different design styles in terms of interface, custom functions, operating methods, etc. There are also some software that, although relatively comprehensive in terms of functionality, have everything you need, but they are not suitable for all enterprises. As the software has more functions, the burden on the system will be heavier, which will affect the running speed and stability of the system. If these functions are not all used, it is a waste and affects the use effect.

Therefore, when selecting hotel management software, first consider whether the functions are suitable, and then consider the price.

If there are N software to choose from at the same time, then, in this case, you can decide which software to choose based on the company's budget standards.

7. After-sales service

Normally, after-sales services for management software include software implementation, training and system updates and maintenance. For enterprises, after-sales service cannot be ignored. We all know that employees will encounter various problems when operating software. At this time, software service providers must help solve them. When there is a problem with the software, if the after-sales service is not timely and in place, it will affect the normal work of the user and even cause losses to the enterprise. At present, most domestic software service providers are able to provide remote services. In this way, users do not have to worry about after-sales matters even if they are foreign companies.

8. Cloud Computing

At present, some large domestic software manufacturers have begun to develop cloud computing products, which also includes hotel management software. Cloud computing products are characterized by low hardware investment, low implementation difficulty, and low follow-up service fees. I believe they will be loved by the majority of users. However, at this stage, the hotel management software industry mainly focuses on the development of cloud computing products for small hotels and has not yet become popular. However, this is undoubtedly a big development trend. In the next two or three years, the hotel management software market will undergo a new round of reshuffle, with the fittest surviving and the fittest eliminated. This is good news for the majority of hotel enterprise users.