Hotel room management system

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Room management system

1. Comply with the employee handbook and other rules and regulations of the hotel.

2. Be active, enthusiastic, polite, patient, meticulous and thoughtful when serving the guests, and don't do anything that harms the interests of the guests and the reputation of the department.

3. Be familiar with the main service items of hotels and departments, and be able to answer guests' questions randomly.

4. Take good care of all the working utensils of the hotel, maintain them regularly, and do not damage public property; On the premise of ensuring the quality of work, all kinds of materials and chemicals are saved, the cost is reduced and the service life of the equipment is prolonged.

5. Managers at all levels must be conscientious, on-site supervision, be strict with themselves, set an example for employees, and may not abuse power for personal gain or violate the rules with emotions.

6. Go to work in strict accordance with the schedule of each part, arrive at the post in advance so as to have enough time to change uniforms and sign in on time.

7. You can't be absent from work for no reason, and you can't come to work because of something (or you can't continue working because of work). You should ask the supervisor for leave in advance, and you must explain the reason to the supervisor before you can take up your post. The shift change must be approved by the supervisor.

8. Personal circumstances such as home address, communication mode, marital status, birth of baby, education and so on have changed. , shall promptly report to the administrative personnel department.

9. Anyone who encounters problems at work should report to the foreman first. If it can't be solved, the head waiter will report to housekeeping.

10. Stick to your post and don't enter other work areas or talk to other waiters without authorization (except when the supervisor assigns urgent tasks).

1 1. Don't stop and rest on the floors and other areas of the hotel during non-working hours, which will affect others' work.

12. The waiter is not allowed to bring the package into the work area, and all the items left by the guests are handed over to the department.

13. Pay attention to speaking lightly, walking lightly and operating lightly at work.

14. Speak appropriately and have a gentle attitude. Don't make noise or chat together, and don't quarrel with the guests. When guests have rude words and deeds, they should exercise restraint and report to their superiors for proper handling.

15. Any comments or suggestions on the work of the department should be reflected upward through proper channels, and opinions should not be made arbitrarily, and rumors and slander should not be made against other employees.

16. Greet the guests politely according to the time, and address the guests by their surnames and titles as much as possible.

17. It is forbidden to make personal calls during work.

18. Pick up sundries when you see them anywhere in the hotel.

19. Keep every place in the work area clean and tidy, including fire stairs and employee entrances and exits.

When leaving the room, the room attendant must turn off the lights and TV that the guest forgot to turn off.

2 1. Immediately report any damage, loss or other anomalies to the hotel's senior management.

22. If the guest is found to be noisy, sick or drunk in the hotel, immediately notify the superior management.

Under no circumstances should you throw small pieces of soap or anything into the bucket.

24. Clean up the work area before and after work and put it in order.

25. The room attendant shall not use linen as a rag.

26. Don't sit on the sofa in the guest area, and use guest equipment such as guest tables, chairs and telephones.

27. Don't answer or stop the phone in the guest room.

28. The dirty cloth towels cleaned by the room attendant at work should not be put on the ground, but should be put in the dirty cloth towel pocket on the work car.

29. Don't provide secrets about hotel management and other guests to guests or irrelevant personnel.

30. If rats, insects and cockroaches are found in rooms or public areas, report to the superior management immediately.

3 1. Additional requirements for guests: such as adding chairs, blankets, pillows, slippers, etc. , should immediately report to the room service center for registration.

32. It is forbidden to ask for tips from guests or in disguised form.

33. Room service personnel must establish a strong sense of service, strive to provide quality service for guests, and refuse the legitimate demands of guests.

34. Room service personnel must study business skills hard in order to provide more professional, standardized and humanized services for guests.

35. Training and meetings organized by hotels or departments shall not be absent without reason. Agree 14| Comment