Etiquette course plan

『一』 Does anyone have a curriculum for etiquette training? I want to take the exam to be an etiquette master. I want to learn about etiquette courses first!

National "Corporate Etiquette Trainer" professional training schedule

Morning of the first day: Corporate etiquette training faculty behavior training methods

The core of the perfect smile The course trainers are from the Capital Spiritual Civilization Office and the former Beijing Etiquette Institute

1. The overall podium style prototype of the corporate etiquette trainer encourages expression.

2. The corporate etiquette trainer’s classroom lecture behavior prototype encourages expression.

3. "Trainer's Toolbox" in Etiquette Classroom:

——Explanation, display, interactive stimulation, demonstration taboos, classroom icebreaker, student motivation, division of labor, etiquette common sense Stories and analysis of professional habits.

4. Behavioral training methods (originally from the training regulations of Beijing Etiquette College);

5. Behavioral training courses (originally from the training courses of Beijing Etiquette College).

Afternoon of the first day: Basic theories of social psychology and behavioral psychology

1. Ownership of individual private space;

2. Social conflict and etiquette culture Reconciliation;

3. Service behavior and interpersonal aggression;

4. Service consciousness and awareness;

5. Altruistic behavior and customer service norms;

6. Behavior and attitude in the business environment;

7. Correctly analyze the group impact of professional etiquette behavior.

The morning of the second day: Learning methods for shaping the appearance and image of corporate etiquette management faculty members

The teachers of the core course of perfect smile, grooming and etiquette are from the former Beijing Etiquette College

1. Color, style, fabric and metal primary color treatment in the trainer’s appearance;

2. Hair style and overall makeup experience in the trainer’s appearance;

3. Training "Stage analysis method" for teacher appearance image learning;

4. Overall appreciation of "global luxury brand logo and culture";

5. Trainer's method of attracting students in appearance and etiquette classes ;

6. Hands-on training in matching clothing;

7. Eleven details that affect employees’ personal appearance;

8. Etiquette trainers Eleven details of classroom appearance.

The afternoon of the second day: Corporate etiquette training for faculty and staff in conversation style

The teacher of the Perfect Smile Pronunciation Course is from the broadcasting and hosting major of Beijing Communication University

1. Comprehensive "Etiquette Trainer" courses to improve language expression;

2. Speech sense and speaking speed (metronome positioning speaking speed training);

3. Carefully select the "Etiquette Trainer" class The theme that should be chosen for identity

4. Project work, situational conversations, impromptu speeches, role positioning, self-breakthrough and other big challenge projects;

5. Vocalization and Mandarin pronunciation start; (Piano Training methods for singing songs);

6. Speak the classroom language you should speak;

7. Interactive skills to inspire students to speak.

Morning of the third day: Corporate Etiquette Training Faculty Speech Standards

The teachers of the Perfect Smile Language Expression Course are from the former Beijing Etiquette College

1. Expression Success is due to the correct attitude;

2. “Argument” is the root of all classroom thinking;

3. “Determination” determines the successful training effect;

4. Make a little progress every day;

5. I am who I think I am;

6. God helps those who help themselves;

7. Happy faith.

Afternoon of the third day: "***Win Leadership" 8 levers for etiquette trainer teaching

The trainer of the perfect smile core course is from the former Beijing Etiquette College

1. Efficiency Lever - Six-point Priority Lesson Preparation Work System

2. Planning Lever - Enterprise Employee Training Integration "Multiple Tree"

3. Method Lever - —We must follow the golden principle of etiquette teaching in our minds

4. Diagnostic leverage—The corporate consultation method is like the “road construction principle”

5. Institutional leverage—grasp the power of action Excellent button

6. Coaching lever - a brief discussion of "monkey" management in corporate image behavior education

7. Communication lever - empathy, passion, Tai Chi in conversion, depth, and communication

8. Crisis leverage - risk reversal in crisis public relations

Morning of the fourth day: Corporate etiquette training faculty behavior training methods< /p>

The trainer of the core course of Perfect Smile is from the former Beijing Etiquette College

1. Analysis of the essentials of standing posture teaching and the wrong "standing posture teaching";

2. Analysis of the essentials of teaching sitting posture and the wrong "sitting teaching";

3. Analysis of the essentials of teaching gestures and the wrong "gesture teaching";

4. The essentials of teaching salutes and the wrong "saluting" Analysis of "teaching";

5. Analysis of walking teaching essentials and erroneous "walking teaching";

6. Analysis of delivery teaching essentials and erroneous "delivery teaching";

7. Analysis of handshake teaching essentials and erroneous "handshake teaching";

8. Analysis of introduction teaching essentials and erroneous "introduction teaching";

9. Leading teaching essentials Analysis of "guided teaching" and errors.

Afternoon of Day 4: Corporate Etiquette Trainer Body Coordination Management

The Perfect Smile Body Coordination Management Trainer is from Beijing Sport University.

1. Body control ability is a sign of individual maturity;

2. Cultivating control ability is the key to truly being able to achieve "self-disciplined behavior";

3. Requirements for self-control and coordination of the etiquette trainer’s podium;

4. Teaching by words is not as good as teaching by example;

5. Flexibility and coordination of the body;

6. Theoretical mastery of all joints, muscles, bones and organs of the body (anatomy and nutrition);

7. Understanding of the physiological changes of students of different ages;

8. Apply and carry out "behavioral teaching" methods for different industries and people of different ages.

Morning of the fifth day: Introduction to the basic subject system of etiquette training and teaching

The trainer of the core course of perfect smile is from the former counselor of the Chinese Embassy in Switzerland at Beijing Etiquette College

1. Standards for daily business interactions - mastering the key points of business etiquette teaching

2. Service awareness and behavior - mastering the key points of service etiquette teaching

3. Overview of etiquette culture in various countries - foreign affairs Mastering the key points of etiquette teaching

4. Public image and administrative responsibility - Mastering the key points of government etiquette teaching

Afternoon of the fifth day:

Cases of etiquette training courses in various industries Analysis - Your Etiquette and My Personality Emergencies in Etiquette Class

The trainer of the perfect smile core course is from the former Beijing Etiquette College

1. Training of employees’ business expressions and difficulty analysis;

2. Incentives for behavioral training;

3. The trainer’s solution to the problem of slacking off in the classroom for individual personnel;

4. Cold treatment in the classroom;

5. Solutions to mobile phone problems;

6. Mastering the question time in class;

7. Mastering methods to solve cold problems during class question time;

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8. Standard analysis of common employee standard issues in enterprises.

Morning of the sixth day: Writing and classifying courseware for clerical etiquette and etiquette training courses

The trainer of the perfect smile core course is from the former Beijing Etiquette College

1. Traditional ethics and clerical etiquette culture;

2. Etiquette of titles and greetings;

3. Business interactions and professional ethics;

4. Mobile phone text messages and Documentary etiquette in online communication;

5. Standard format of etiquette training courseware;

6. Reasonable writing and use of PPT

7. Common business documents Format;

8. Develop special training courseware steps for enterprises.

Afternoon of the sixth day: Etiquette training market research analysis - Analysis of the survival status of enterprises in the "etiquette training" category

The trainers of the perfect smile core course are from the former Beijing Etiquette Training College

1. Analysis of the etiquette training market and data analysis collected by different survey methods;

2. Analysis of key etiquette training audience groups;

3. Analysis of the establishment of etiquette training companies Steps and guaranteed operation methods;

4. Handling of reasonable teacher-teacher cooperation relationships;

5. Maintenance and marketing of customer channels;

6. Secondary Strive for training;

Morning of the seventh day: Chinese traditional ethics and international communication culture

The trainer of the core course of perfect smile is from the former counselor of the Chinese Embassy in Switzerland of Beijing Etiquette College

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1. Today’s etiquette environment is a “mixture of Chinese and foreign”;

2. Western etiquette “international communication practices”, understanding of Western culture and communication knowledge,

3. Find a richer etiquette teaching system with Chinese characteristics.

Afternoon of the seventh day: Corporate image construction and team communication

The trainer of the perfect smile core course is from the former Beijing Etiquette College

1. Internal trainer of the enterprise Teamwork is the only way to go in the course;

2. Ability to cooperate with others in a friendly and successful manner;

3. Flying like a flock of geese;

4. Gain the welcome and trust of others;

5. Feel the honor and responsibility of being in the team;

6. Based on the perspective of etiquette and culture, the "team" course must be consistent with Culture shines.

Morning of the eighth day: Flower arrangement art training course

The trainer of the perfect smile core course is from the former Beijing Etiquette College

1. When flowers are used as gifts;

2. When flowers are used as language;

3. When flowers are used as decorations;

4. Flowers from various countries;

5. Business flowers.

Afternoon of the eighth day: Etiquette trainer’s writing on the blackboard training course

The trainer of the perfect smile trainer training course is from the director of the Oriental Painting Academy, the vice president of Xingzhi School

1 , Mastering the norms of soft-pen calligraphy - the transformation of glyphs and human (behavior) shapes in etiquette teaching

2. Mastering the norms of hard-pen calligraphy - mastering the key points of blackboard writing in etiquette teaching

3 , blackboard writing and flat calligraphy - the inspiration of calligraphy aesthetics for etiquette teaching

4. Correct characters and correct character

Morning of the ninth day: Summary of digestion and absorption< /p>

1. What are the most important concepts and methods I learned in this course?

2. What should I change immediately after this course?

3. Re-planning of standard corporate training courses;

4. Self-training tracking plan;

5. Team post-training tracking plan;

6. Deepen management plan after training;

7. Sharing platform for students.

Afternoon of the ninth day: Trial lecture and thesis defense, graduation certificate issued

1. Trial lecture time length requirement: 15-30 minutes per person.

2. The paper must be 8,000 words long (stipulated topic).

3. Defense: questions and arguments related to core courses.

4. Qualified personnel will be issued certificates respectively, and the "double-certified" certificate collectors will obey the registration

『二』I am the captain of the etiquette team of our school and need etiquette training. Please give me some help. I have a very detailed training plan, both video and courseware are available.

1. Basic knowledge of etiquette

2. Etiquette standards in words and deeds

3. Master basic reception etiquette

4. Manage yourself well The image of Reception skills: Reception of customers = heart (willingness) × skill (words) × body (attitude)

8. Smile at all times (1) Smiling is a shortcut to improve favorability (2) No Smiling means there will be no good interpersonal relationships (3) Smiling is the first job of the etiquette master, and success lies in every gesture. Here is the outline you can take a look at.

"三" What are the etiquette classes taught in universities?

The etiquette classes for college students are basic public courses:

Appearance and Etiquette

Appearance and Etiquette

Friendship, Marriage and Love Etiquette

Travel Etiquette

Public Etiquette

Chapter Chapter Three Test Rights

Verbal Conversation Skills

Internship Etiquette

Job Search Etiquette

Interview Etiquette

Work Etiquette

Meeting Etiquette

Visit Etiquette

Gift Etiquette

Welcome and Farewell Etiquette

Communication Network Etiquette

Banquet etiquette

Chinese food etiquette

Western food etiquette

Overview of foreign-related etiquette

Foreign-related work etiquette

『四』 What is the physical etiquette class?

The main content of the physical etiquette class includes physical training, elementary rhythmic gymnastics (including "barre", "ballet hand position", "basic steps", "waltz combination", etc. ), aerobics, aerobics, mat combination exercises.

Physical class refers to a physical activity practice that uses basic skills training methods in dance as the main method, combined with music to target people's basic postures. The main purpose is to integrate fitness, heart health, and bodybuilding. , an aesthetic education course to create beautiful body shape and posture and enhance physical beauty.

1. Basic posture exercises

The basic human postures refer to: sitting, standing, walking, and lying down. When these basic postures are presented in front of people, they will give people a feeling, such as: the body shape shows dignity, uprightness and elegance, giving people the impression of pleasing beauty (including all daily activities).

Since a person's posture has strong plasticity and a certain degree of stability, many bad postures can be changed through certain training, such as sloping shoulders, holding the chest, looseness, and bent knees when walking. Body shaking, shuffling of steps, etc.

2. Basic quality training

Basic physical quality training is one of the most important contents of physical training. During the practice, there can be two forms of single exercise and double exercise. Through a large number of exercises, the shoulders, chest, waist, abdomen, legs and other parts of the human body can be trained to improve the support capacity and flexibility of the human body. It lays a good foundation for shaping a good human body shape and improving body control.

There is a lot of content in basic physical skills exercises. When training, you should follow the principle of going from easy to difficult, from simple to complex; at the same time, you should also pay attention to the endurance capacity of yourself and your partners, and not overload. To avoid injury accidents.

3. Basic form control exercises

Basic form control exercises are specialized exercises that systematically train the practitioner's body form, which is an important part of improving the body's form control ability. It is to further change the original state of the body shape through the training of a large number of movements such as bare hands, barre, and double posture, gradually form the correct standing, sitting, and walking postures, and improve the flexibility of the body movements.

This part of the exercises is relatively simple, but the requirements for individual movements are relatively strict. The training must be strict and perseverant.

(4) Extended reading of etiquette course plan

Basic requirements

1. Preparatory activities must be done before class.

2. Wear elastic tight clothing or loose casual clothes, gym shoes, dance shoes or fitness shoes during class.

3. Do not wear jewelry during class to avoid injury accidents.

4. The course must be planned and step-by-step, and avoid being hot and cold or intermittent. We must persevere and strive to systematically master the relevant knowledge and methods of physical training.

5. Keep the training ground clean and quiet.

6. When doing equipment exercises, there must be dedicated guidance and help, especially when combined with the use of equipment, pay attention to the safety of training.

7. Pay attention to replenishing appropriate water before and after class, and pay attention to the reasonable combination of dietary nutrition.

『五』Civilized Etiquette Class Meeting Design Plan

Example:

"Civilized Etiquette Accompanying Me" Theme Class Meeting Draft

1 , Activity theme:

"Civilized etiquette accompanies me"

2. Activity format:

Cantata, sketches and discussions, male and female duets, magic, small chorus , stories, cross talk, knowledge contests, sitcoms and discussions, talent shows, solos, dances, poetry recitations

3. Purpose of the activity:

This themed class meeting allows students to connect with life Understand the importance of civilized etiquette, and be able to be polite at all times starting from yourself, and cultivate good habits of civilized and polite from an early age.

4. Activity process:

Male host: Dear classmates, our Chinese nation is known as the "land of etiquette" and has a long history of five thousand years.

Hostess: She not only created a splendid culture, but also formed the traditional virtues of an ancient nation.

Male: In today’s era of reform and opening up, we should carry forward the fine traditions of the nation.

Female: I have learned etiquette since elementary school and used etiquette to become a civilized and polite Young Pioneer.

For both men and women: "Civilized etiquette is with me" theme class meeting starts now!

Female: Everyone stand up and sing the team song.

(Chorus "We Are the Successors of Communism")

Woman: Please sit down.

Male: When it comes to civilized etiquette, we are all familiar with it.

Female: Yes, education from parents since birth,

Male: Education from teachers since school,

Female: We can all learn relevant Knowledge of civilized etiquette.

Male: So, what exactly is civilized and etiquette?

Female: I heard that our classmates have many uncivilized behaviors.

Male: Let’s take a look.

(Sketch "Interpretation of Civilized Etiquette")

Male: It seems that our classmates have quite a lot of uncivilized behaviors.

Female: However, our little guardian of civilization will not let go of so many uncivilized behaviors.

Male: So how should we pay attention to civility and courtesy in our daily lives.

Female: Let’s discuss it.

(Discussion: Civilized Etiquette in Life)

Male: The middle school era is the most cherished era.

Female: The middle school era is the most unforgettable era. era.

Male: In this era we have friendship,

Female: In this era we gain knowledge.

Male: Please enjoy the male and female duet "Middle School Era".

(Male and female duet "Middle School Age")

Male: Hey, do you like magic?

Female; I like it.

Male: Let me change it for you.

Female: You can?

Male: Just watch.

Look, this is a finger, right? (Holds up a finger) How about, let’s make it five.

Female: Stop acting stupid here and invite our little magician.

Male: Please enjoy the magic "Find the Poker".

(Magic "Finding Poker")

Man: It seems that I really have to learn from the magician.

Female: Don’t worry, you still have a lot to learn. Our little singers have already had itchy throats. Please invite them as soon as possible.

Male: Please enjoy the small chorus "We have been polite since childhood".

(Small chorus "We have been polite since childhood")

Male: Civilization is the brilliance of a bright pearl; civilization is the hope nurtured by the nation:

Female : Civilization is the bridge to communicate emotions; Civilization is the wings for society to fly high!

Male: Please enjoy the story "The Seeds of Civilization".

(Story "The Seeds of Civilization")

Male: Do you know those classic arts in our country?

Female: There are many, including Peking Opera, sketches, cross talk, etc. What do you like best?

Male: Cross talk.

Female: I will satisfy you today. Please enjoy the cross talk "Being polite".

(Crosstalk "Talk about Politeness")

Male: "Li" and "Yi" are usually considered to be etiquette rituals today, that is, when dealing with others in social interactions, you should behave in the same way. See each other sincerely and treat each other reasonably.

Female: Civilization is an eternal topic. These two words cover a wealth of content, from celebrity anecdotes seen in newspapers and magazines to trivial things happening around us. Civilization permeates every aspect of life. A corner; but in real life, we often ignore civilization.

Male: Next, let’s learn some etiquette knowledge together and enter the “knowledge competition” together.

(Ten trivia questions)

Male: Does the sound of a passing car awaken your heart from a long sleep?

Female: Are your thoughts flying with the rapid rotation of the wheels?

Male: Are you like those young people who turn a blind eye to the elderly?

Female: Are you like those old people who forget to thank others for their help?

Male: Please enjoy the sketch "Story in the Carriage".

(Sketch "Story in the Car" and impromptu discussion)

Male: Hey, Yan Ying, have you noticed?

Female: What did you find?

Male: Today’s parents not only want their children to have good moral character, but also want them to develop in an all-round way!

Female: Yes.

Male: What are your specialties?

Female: Yes.

Male: Can you show us your skills?

Female: Of course!

(Flute solo "Butterfly Lovers")

Male: Actually, a smile, a "hello", a "please", a "sorry" and a "thank you" will do the trick. This smoothes the flow of people that would otherwise be blocked, and enables people to open the windows of their souls, communicate freely, and understand each other.

Female: A person is ordinary and insignificant, but if everyone holds high the banner of civilization, the new wind of civilization can blow throughout the land of China. Please start from every "little me", because society is like an ocean, and each of us is a small droplet that gathers into the ocean.

Male: Please enjoy the solo "Running".

(Solo "Running")

Male: China is an ancient country with a long history.

Female: Tang poetry and Song lyrics are eternally shining pearls in the treasure house of literature and art.

Male: Please enjoy the dance "Shui Tiao Ge Tou"

(Dance "Shui Tiao Ge Tou")

Male: Classmates, we are from the motherland The future,

Female: is the hope of the motherland,

Male: is a flower in bud,

Female: is an eagle spreading its wings and ready to fly.

Together: It is the bamboo shoots that spring up after the rain.

Male: Please enjoy the recitation of "Spring Bamboo Shoots".

(Reciting "Bamboo Shoots in Spring")

Female: My classmates, polite people travel all over the world, and it is not strange for many people to be polite. In this theme team meeting, the students were very active. Not only were they familiar with the etiquette content, but they were also able to combine it with their own reality.

Male: I hope that the students can be good children who understand etiquette and be polite, so that the flower of civility and politeness will flourish in our squadron.

『Lu』What is the main content of etiquette class```

Etiquette class is nothing more than the small details that you should pay attention to when talking to others. For example, when asking others, you should have Some skills include focusing your attention, treating the speaker equally, creating a relaxed environment, how to encourage others, and asking valuable questions. When persuading others, you must base your efforts on the atmosphere at the time and add your own ** *, you must have your own opinions on everything you say, express your own opinions when talking, remember your own opinions, and then express them well. These are just a few of them, and we still have a lot to learn. I feel To learn or to practice by yourself. In short, life is our best subject. Pay more attention in life. It is very helpful for us to learn anything.

『撒』 How to teach etiquette classes well

In addition to teaching some basic etiquette knowledge, you should also find some corresponding videos. If you can demonstrate on the spot during the lecture, it is best to do a demonstration

"8" Service Etiquette Course Outline

1. The mentality that service personnel should have

2. The appearance of the service staff

3. The beauty of the service staff

4. The service skills of the service staff

5. Service Language standards for personnel

6. Communication etiquette for service personnel

7. How to achieve perfection for service personnel