What are the hotel customer maintenance specifications?

In order to ensure that the industry/tenant has a comfortable, elegant, clean and safe environment, and to maintain and establish the corporate image, each of our administrators should integrate their own image with the corporate image, strictly perform their duties, and must do: 1 Service attitude, be polite to others; 2. Reasonable and standardized service behavior; 3. Service efficiency, timely and fast; 4. The service effect is intact and satisfactory. The customer service department is responsible for the management of the property/tenant and the management of public places. In property/tenant affairs, the first task is to promote the education of property/tenants, so that they understand that they should abide by public rules, care for public property, safeguard the legitimate rights and interests of owners, and promote good-neighborly relations between properties/tenants. As the agent of the owner, it is also necessary to explain the relevant equipment and energy supply for the industry/tenant to understand. In addition, the industry/tenant should also know the calculation method of water and electricity cost allocation, the number and usage of elevators and escalators, air conditioning equipment and its supply time, overtime air conditioning fees and infrastructure provided by the owner. In addition, it is also necessary to explain the procedures that need to be handled after signing the lease contract (such as paying the contract deposit and decoration procedures) and the procedures for withdrawing the lease. Compile a manual for the landlord/tenant's reference, and then explain the provisions in the decoration specification. Management departments should also manage the cleanliness of public places and the maintenance of public facilities, so that management can play its due role. Job Description of Customer Service Department Staff 2. 1 Property Manager 1) Receive and review the patrol report and daily complaint record of the building management building, and handle and follow up; 2) Prepare and arrange rotation tables for managers at all levels, and submit them to the Administration and Personnel Department; 3) Regularly supervise and coordinate the cleaning and greening of buildings; 4) Supervise the operation and arrangement of the building manager; 5) Assist in dealing with the aftermath in case of emergency; 6) Formulate the usage methods and specifications of construction equipment; 7) Hold monthly working meetings of administrators under their jurisdiction; 8) Supervision and management assistant; 9) Accept and handle customer complaints, record and report to the superior; 10) to help recover the management fee; 1 1) Check the building management log and follow up the listed problems; 12) Follow up and handle emergencies; 2.2 Property Assistant 1) receives and reviews building management inspection reports and daily complaint records; 2) Regularly supervise and coordinate the cleaning and greening of buildings; 3) Supervise the operation and arrangement of the building manager; 4) Assist in dealing with the aftermath in case of emergency; 5) Assist the property manager to formulate the usage methods and specifications of building cleaning equipment; 6) Supervise managers and contractors to perform their work; 7) Accept and handle customer complaints, record and report to the superior; 8) Make a notice form for general clerical work; 9) Recovery of management fees; 10) view the building management log; 1 1) to assist in handling emergencies; 12) Regularly sort out the business/tenant information of the building; 13) Perform the work assigned by the superior; 14) be familiar with various management systems, charging standards and their composition, and the management office industry/tenants; 15) Responsible for the check-in and check-out procedures of the property/tenant, and the decoration review; 16) is responsible for the management of decoration files, industry/tenant files and management office files. 17) is responsible for managing the public key of the building and the key of the uninhabited residents; 18) is responsible for checking the water and electricity meter of the property/tenant, and issuing payment notices of various fees to the property/tenant on time; 19) is responsible for paying a return visit to the processing results of industry/tenant complaints, and making statistical summary of the return visit records; 20) Be responsible for statistics and analysis of service quality on a regular basis, and put forward rectification plans; 2.3 The property manager 1) records the daily maintenance complaints and understands the handling progress. After the collection, sort out the information and report it to the property manager; 2) Regularly change and inspect the cleaning and greening of the building; 3) Assist in dealing with the aftermath in case of emergency; 4) Accept and handle customer complaints, record and report to the superior; 5) Assist in recovering management fees; 6) Record the building management log and follow up the listed problems; 7) Regularly check the cleaning and greening facilities; 8) Regularly sort out the information of the merchants/tenants of the building; 2.4 Front desk/reception desk 1) Responsibilities of fax, typing, photocopying and domestic and international long-distance service personnel; 2) Responsibility of the staff entrusted with ticketing; 3) Responsibilities of mail delivery personnel; 2.5 cleaning supervisor 1) is responsible for the overall cleaning work of the management office; 2) Regularly check the attendance of employees in this class, and do a good job of supervision, inspection and assessment; 3) Responsible for the storage and distribution of cleaning products and the preparation of purchasing plan; 4) Conduct business knowledge training and assessment for department employees on a regular basis; 2.6 cleaning foreman 1) accepts the leadership of the supervisor and leads his subordinates to complete various cleaning tasks in an orderly manner; 2) supervise the work of subordinates, check the arrival of personnel, check whether they are full-time and arrange the work of subordinates reasonably. 3) Abide by the management system formulated by the company, keep clean and tidy at work, wear work permit, dress for posts, and establish a good image; 4) Set an example and complete the sanitation and cleaning work in the area I am responsible for; 5) Abide by labor discipline, stick to jobs, and do a good job in regional health according to cleaning procedures; 6) Carry forward the spirit of mutual assistance, support colleagues' work and treat them with courtesy; 7) Master the correct usage and reasonable usage of cleaning agent; 2.7 Cleaner 1) Cleaning and maintenance of roads, green belts and rainwater wells within the building; 2) Clean the culverts and sewers in the building to keep the waterways unblocked in rainy season; 3) Responsible for cleaning the underground garage; 4) Cooperate closely with the sanitation department to do a good job of garbage removal; 2.8 Responsibilities of Greening Personnel 1) Be familiar with the greening scope, layout, location, type and quantity within the jurisdiction; 2) Know the names, planting seasons, growth time and cultivation management methods of flowers and trees; 3) flowers and trees should be cultivated regularly, fertilized, weeded, sprayed with chemical agents to remove pests and diseases, and trimmed, cut leaves and watered. Responsible for regularly patrolling the greening area every day to ensure that there is no sundries, water shortage and dead seedlings in the greening area, and regularly maintain the potted plants in the shopping mall to ensure that they do not wither and die; 4) Check, record and report the plant growth, and deal with illegal events in time; 5) Take good care of materials, utensils and medicines;