Summary of Hotel Staff's Work in the First Half of 2020

Compared with your work in the past six months, you have accumulated a lot of things that you want to summarize and analyze. Let's have a good look! The following is my summary of hotel staff's work in the first half of 2020 for your reference only. Welcome to reading.

Summary of hotel staff work in the first half of 2020 (1) Time flies, and half a year's work will soon become history. Recalling the youth when I first came to the hotel, I was filled with emotion. In retrospect, I cherish the summary and experience of my previous work, and I look forward to the development and progress of my future work. I have experienced many ups and downs in my work, met many mentors and gained many lessons. I thank the leaders for giving me room, courage and confidence to grow up. In the past six months, through my unremitting efforts, I have made some achievements in my work, but there are also many shortcomings. Looking back on the work in the first half of the year, the summary is as follows:

1. Only by learning and mastering your own business can you be invincible in your work.

I clearly realize that only by studying business theory knowledge seriously can I complete my job with high standards and high quality. In all work, we should take learning as the leading factor, constantly improve our comprehensive quality, and always take the initiative in the face of difficulties and doubts.

2. Clear attitude, keep in mind the mission

I hold the attitude of "being diligent in asking questions, learning while practicing", humbly ask old comrades, and ask them if they don't understand, and put the theory into practice. Only by establishing a rigorous learning attitude can we learn useful knowledge, and only by remembering our responsibilities and missions can we make achievements for the hotel. How much contribution a person can make depends not only on his professional quality, but also on his political quality. Only by applying what you have learned, being conscientious and down-to-earth in future work can we live up to the expectations of leaders, make proud achievements and realize self-worth.

3. Ideological and political performance, moral cultivation and professional ethics

You can learn political theory through newspapers, books and magazines; Abide by the law and study legal knowledge seriously; I love my job, have a strong sense of responsibility and dedication, actively study professional knowledge, have a correct working attitude, conscientiously complete all tasks assigned by superior leaders, do my job well, and actively increase revenue and reduce expenses for the hotel, saving energy and reducing consumption.

4. Unite and help each other and love the collective.

In my work practice, I have participated in many collective tasks and get along very closely with my colleagues. In this process, I strengthened the most precious and important team consciousness. On the basis of trusting yourself and others, unify your thoughts and actions. At work, we remind each other and complement each other. Communication is the most important thing in all work. Only by dealing with information timely, effectively and clearly can work efficiency be greatly improved.

5. In the construction of major reception services and maintenance and repair projects, bravely shoulder heavy burdens, take the lead in fulfilling the responsibilities and obligations of old comrades, give full play to the vanguard and exemplary role, work hard, be diligent and frugal, be willing to contribute, and vigorously strengthen the construction of their own style.

The above is a summary of my personal work in the first half of the year. As the saying goes, "Little by little, great things are achieved". In the second half of the year, I will focus on improving the following points:

1. Improve the initiative of work, do things simply and decisively, and don't drag your feet;

2. Work should focus on practical results and results, and all work should be completed around the goal;

3. Improve the overall situation, and measure the work by whether it can make others' work smoother;

4. Seize every opportunity to improve business skills and strengthen the usual summary work;

5. Thinking and practice of fine chemical industry.

Whether the flowers and applause of the past still accompany us all the way depends on whether we have a strong sense of responsibility, tireless learning spirit and diligent and rigorous professionalism. I believe that as long as we are down-to-earth, forge ahead, perform our duties according to law and keep in mind the purpose, we can create a better tomorrow for xx!

2020 Hotel Staff's Work Summary in the First Half of the Year (II) Singing and laughing all the way, all the way to send away the first half of 2020 and usher in the second half. Looking back on the past six months in the hotel, freshness and joy coexist, and emotion and gratitude coexist. Although this half year is very short, it is very rewarding for me. Every day here, every experience, everyone I meet, the gold content of this process. As valuable as I have been studying in school for more than ten years, I thank X for giving me this rare learning opportunity and meticulous guidance, X for his meticulous care, and all the members of the General Department for their cooperation in work and care in life. The specific work is summarized as follows:

I. Work aspects

These days, I learned about the hotel's policy, layout construction, division of departments, work distribution, personnel positioning and other natural conditions. The general department is an office function and an important department to contact leaders and employees. I am honored to be a member of this small group. Although it is trivial to collect meal tickets every day, it can reflect the rigorous and advanced management of our hotel. Quality inspection is an indispensable and important guarantee department for any enterprise. As a service industry, quality inspection is the top priority. Both the sanitary condition of the guest rooms and the gfd of the catering staff affect the business development of our hotel. I only knew from the beginning that I now have a pair of eyes that see everything. This is my progress, but also a great harvest. Blackboard newspaper is the window of our hotel's internal publicity. By publishing newspapers, I not only improved my writing level, but also enhanced my language expression ability. During the evaluation process, thanks to the trust of General X, I sorted out two evaluation materials with the help of General X, and I deeply felt the lack of my language enumeration skills and logical thinking. Serving in the front line is the most rewarding place. Although I am very hard and nervous, I have learned how to tidy the room, how to open the bed and how to place it beautifully.

Second, learning experience.

Xx International Hotel, as the business place under the institution, has its unique advantages. From the management system to the scale of development, it has become a leader in the same industry. The overall quality of employees has also been affected in this specific atmosphere of the university. Leaders can be far-sighted, consider the interests of employees while exploring external markets, and have the concept of knowing the overall situation and taking care of the overall situation. Although this is a new enterprise, it is also a dynamic and creative enterprise. Every day here, I can

However, the development of things has two sides. As a new enterprise, under the impact of the wave of market competition, it will show its own weaknesses and contradictions. As long as we find a solution to the problem, we can go up a storey still higher. Competition is also the biggest driving force for enterprise development. The key is to master the skills of avoiding competition, enhance the sense of innovation, dare to break the traditional concept, management concept and management innovation, and gradually move closer from market-oriented to people-oriented management mechanism to shape a brand enterprise with unique characteristics.

How much enthusiasm, how much complacency, how much youth, how much laughter, all ended in yesterday's diary, but today is the starting point of the future. With new goals and new challenges, there should be new improvements. In the second half of the year, we should continue to work hard, report diligently, study diligently and summarize diligently. Finally, I wish our hotel a clear sky and Wan Li, and I wish all managers to forge ahead in their work journey.

Summary of hotel staff work in the first half of 2020 (3) I worked in this hotel for half a year unconsciously. From the beginning to the present, I believe that apart from my own efforts and efforts, I can't do without the training brought by the hotel and the support of the old staff and leaders. I have learned a lot in half a year, and the well-known business motto "the customer is always right" has been brought to the extreme here. In order to achieve certain financial goals, hotels should not only meet the material needs of guests, but also meet their spiritual needs. Therefore, as hotel operators, as long as we don't violate the law and morality, we often meet the requirements of our guests. Therefore, from the beginning of induction training, employees will be instilled: "guests will never make mistakes, only we will make mistakes" and "only sincere service will bring smiles to guests". I have always believed that customers are God, and I have always tried my best to make my service to the extreme.

The work of the hotel front desk is mainly divided into reception, room sales, check-in, check-out and expense settlement. Of course, this also includes answering questions for guests, helping guests to handle service needs, telephone transfer and other services. At the front desk of the hotel, the work shifts are divided into three classes: morning shift, middle shift and all-night shift. One of them is a full-time cashier, and the other two allocate the remaining work according to the actual workload. This arrangement is relatively loose, and one cashier can be assigned, one person is responsible for registering sales, and the other person is responsible for other services and contact work under heavy workload. But also can reduce the cashier's pressure and make the cashier clear-headed and make no mistakes. Most importantly, this way of working can quickly let newcomers gain experience, get guidance from shift colleagues when the workload is small, absorb more experience when the workload is heavy, and grow rapidly.

In the past six months, I have mainly done the following work:

First, strengthen business training and improve their own quality.

As the front office of the hotel, every employee should face the guests directly. The working attitude and service quality of employees reflect the service level and management level of a hotel, so the training of employees is the focus of our hotel. We regularly carry out telephone language skills training, receptionist etiquette and housing sales skills training, as well as foreign language training. Only through training can I further improve my business knowledge and service skills, and better provide quality services for my guests.

Second, pay attention to the coordination between departments.

Hotels are like a big family, and it is inevitable that there will be friction between departments in their work, and the quality of coordination in their work will also be greatly affected. The front office is the central department of the whole hotel, and has a close working relationship with catering, sales, rooms and other departments. If there is any problem, we can actively coordinate with this department to solve it, so as to avoid things getting worse, because everyone's common goal is for the hotel. If it is not solved well and handled badly, it will bring certain negative effects to the hotel.

Third, consider how to make up for the mistakes of colleagues and departments, ensure that guests check out in time and make guests satisfied.

The cashier at the front desk is the last department that guests contact before leaving the hotel, so they usually complain to us about the hotel service at the checkout, and these problems are not caused by the cashier. At this time, the most desirable thing to do is to avoid shirking or blaming the departments or individuals that cause difficulties. "It's none of your business" is the most undesirable. Instead of making up for mistakes, it makes guests doubt the management of the whole hotel, thus deepening the distrust of guests. Therefore, the intermediary function should be played calmly, and the cashier should explain the situation to other individuals or departments and ask for help. After the problem is solved, you should ask the guest for advice again. At this time, the guests are often influenced by your enthusiasm, thus changing the initial bad impression and even establishing a close and trusting relationship between the guests and me. Although the sword is good, it is not constantly sharpened, but "I don't know enough after studying hard." Only learning can constantly sharpen a person's character, improve moral cultivation and improve service skills. Let's take vigorous steps and keep moving forward, let's fly high in the sky! Brothers and sisters of xx, work hard for our tomorrow!

Summary of hotel staff work in the first half of 2020 (IV) In the first half of 2020, with the support and help of company leaders and colleagues, I completed my work well according to the requirements of the company. Through study and work, there has been a new breakthrough in working methods and great changes have taken place in working methods. The work in the first half of this year is summarized as follows:

First, standardize the terms of service and improve the quality of customer service.

In order to reflect the professional quality of hotel employees, the manager and minister have trained new and old employees for many times in view of the nonstandard and inconsistent service terms of various positions in the housekeeping department. Trained, such as room making process, standardized terms of service, customer service, etc.

Second, ensure the quality of room sales.

Insist on changing bedding one by one, and change towels at any time according to the requirements of guests. The hotel's main income comes from guest rooms, and it is engaged in guest room work. The first thing to do is how to make the guest room sell a qualified product, including room hygiene, facilities and articles. In order to effectively improve the qualified rate of room quality, our department strictly implements the "three-level ward round system", that is, employee self-inspection, foreman survey and supervisor spot check to ensure that omissions are minimized.

Housekeeping is the most expensive department in the hotel. In line with the concept that saving is to create profits, our department calls on all employees to start from themselves, from scratch, and put an end to all waste. Strengthen employees' awareness of energy conservation and recycle disposable low-value consumables, such as toothpaste, which can be used as cleaning agents. Unplug the power card after checking out. Turn off the lights and air conditioning when cleaning the room. The timer switch became longer and the light at the entrance of the elevator came on. This daily implementation has saved a lot of electricity for the hotel.

Third, the maintenance of guest room facilities

Whether the guest room facilities can reach the specified service life is the key to directly affect the hotel's efficiency and long-term development. Therefore, in the maintenance of facilities and equipment, the housekeeping department strictly implements the maintenance regulations of facilities and equipment, regularly turns mattresses, waxes furniture, and regularly maintains them, correctly operates and uses the electrical appliances and facilities in the room, and prolongs their service life. In particular, the housekeeping department attaches great importance to carpet maintenance, requiring employees to do some cleaning in time as long as they find some stains on the carpet in their usual work, which can not only reduce the washing times of the carpet, but also maintain the overall hygiene of the carpet.

Reasonable arrangement of floor attendant's duty and shift change. Do a good job in reception and arrangement, deal with the problems found in the work in time, and report to the leaders in time if there are any problems. Strengthen the inspection and maintenance of facilities and equipment, strictly control the daily sanitary quality of guest rooms, reasonably arrange planned sanitation, and do a good job in floor safety, fire prevention and sanitation. Lead by example, supervise and inspect the floor service personnel to do a good job in service. Do a good job in ideological work while doing a good job in service, so as to achieve unity, friendship, mutual assistance and progress. Earnestly perform their duties and accomplish other tasks assigned by their superiors. Try to do your job well.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.