What does Hubei secondary vocational hotel management professional skills college entrance examination test?

The college entrance examination of hotel management professional skills in secondary vocational schools in Hubei Province mainly examines the following contents:

1, revolving doors, elevators and other safe passage etiquette reception services;

2. Concierge services in the front office, such as receiving guests, saluting, guiding and storing articles;

3, room reservation service process and skills;

4, guest room welcome service process and skills;

5. Methods and skills of handling guest complaints.