Which department does the hotel lobby bar belong to?

Hotel lobby, also called front desk reception, usually belongs to administration department or customer service department.

Hotel lobby is usually responsible for customer registration, telephone transfer and other affairs, welcoming guests, judging guests' intentions, handling reception, handling relevant procedures, answering phones, and returning visits to frequently asked questions.

Hotel lobby requirements:

1, has a good professional image and temperament, and knows basic reception etiquette.

2. Fluent standard Mandarin, strong language expression ability and strong sense of confidentiality.

3. Familiar with administrative and office management related workflow, good communication, coordination and organizational skills.

4, skilled use of office automation equipment and office software.

5. Good teamwork ability, high sense of responsibility and initiative.

6, good at communication, lively and cheerful, articulate.

7. Good at seeing off, good at contacting and guiding, and sensitive.

8. The voice is soft and kind.

9. Be good at dealing with emergencies (except disabled people).

10, the front desk reception itself is not divided into men and women, but because of the temperament characteristics, women are more suitable than men.