Hotel manager's work summary for the first half of the year 20 19

In a blink of an eye, 20 19 has already passed halfway. How is the hotel operating in the past six months? Has the difficulty been solved? The following is my summary of the hotel manager's work in the first half of the year (20 19) for your reference only. Welcome to reading.

Hotel manager's work summary for the first half of the year 20 19 (1) 20 19 has passed halfway, and xx hotel has also undergone major changes in 2008. As a hotel manager, I feel practical, innovative in my daily life, developing and developing in innovation. I feel that my administrative department and I have indelible memories and unrepeatable significance on 20 19. I have gained a lot in daily management, corporate culture construction, human resources, quality inspection, safety and outsourcing, and everything I have experienced will become the driving force for future progress, laying the foundation for the work in the second half of the year. In this article, I will make a brief summary of the work of individuals and administrative departments, and report to you and colleagues the working ideas in the first half of 20 19. I hope you can correct me.

Looking back on the work in the first half of the year, we can say that there are gains and losses. As a shareholder and supervisor of the hotel, my work and responsibilities also make me feel a sense of responsibility and utilization. Before I worked in a hotel, I had little experience in this industry. In the short period of half a year after I arrived at the hotel, with the help and assistance of all of you and your colleagues, my work and I have made great progress. Of course, there have been many problems in half a year, but this is also the experience and capital that I can rely on for my work and personal growth.

I. Description of work achievements

(1) Half-year work progress, achievements of standardized management and institutionalized construction;

(2) Outsourcing, laying the foundation for the hotel to create an external business environment;

(3) the progress of human resources work, from personnel selection and staff training to scientific management and deployment of human resources;

(4) the progress of quality inspection, quality inspection system has been established;

5] The Administration Department provides basic support for the overall work and operation of the hotel, and works closely with various departments to develop the hotel.

Second, the work error summary

(1) There are still some irregularities in internal management, which affect the whole work;

⑵ Pay attention to the quality of work, emphasize management, pay attention to the life of employees, and communicate with employees in the future to meet the work requirements;

(3) The training work is systematic, and it should be improved in the second half of the year;

Third, personal advantage analysis

(1) Strong affinity, good management foundation, willing to work, able to work in a fast environment;

(2) Strong learning ability, able to master new knowledge and apply it to work in a short time;

(3) Control ability, good at communication and strong control ability;

(4) Careful work and being good at starting from the details are of great benefit to the work;

Fourth, personal disadvantage analysis

(1) Being engaged in the hotel industry is short-lived, professionally;

⑵ Improve the control and grasp of one's own personality shortcomings, increase the advantages in the work, try to avoid the disadvantages and carry out one's own work well.

Hotel manager's work summary for the first half of the year 20 19 (2) One-yuan resumption of Vientiane renewal. History has turned a new page. The first half of last year was an important period for our store to adhere to quality construction, enrich management connotation and improve management level. Over the past six months, closely focusing on the annual business objectives and tasks, we have always implemented the central idea of "building quality, creating characteristics, casting bright spots, and improving the level", vigorously promoted the upgrading of software services and the personalized construction of core products, overcame many pressures and tests such as the compression of total business volume, the difficulty of increasing income, and the increase of cost and expenditure, and the overall operation has been stable and improving.

20 19 can achieve steady business development and successfully complete the good situation of major business indicators, mainly due to adhering to and grasping the following main lines in business work and achieving the following achievements:

(1) The business indicators have been completed well, and the operating income has increased steadily.

20 19 is a year of great construction and promotion for our core team. The instability of employees has brought great influence and difficulties to daily operations, especially the income generation of rooms and restaurants. However, the company has invested heavily in employee growth education, and joined hands with xx International Consulting Group to lead employees to participate in the "xx Team Training Camp" in two small teams and four batches of more than 30 people, so that employees can be mentally mature and contribute to the company with a stable attitude. Three members of the core management team participated in the system consulting class and operation officer of xx International Group for many times, and two members participated in the excellent engineering study of xx system to cultivate the business personality of team managers. Therefore, all departments overcome all kinds of unfavorable factors, unite as one, cheer up, face difficulties, strive for the first place, strive for development, seize business opportunities, seize income, increase efficiency, and make the annual plan and business indicators better completed.

According to statistics, the statistical income in the first half of the year reached xx yuan, accounting for xx% of the annual plan of xx billion yuan, an increase of XX billion yuan over the performance of that year.

Among them, the room income is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% over the previous year's performance of XX million yuan; The income of catering buffet is xx million yuan, accounting for xx% of the annual plan, which is an increase of xx million yuan or xx% over the previous year's performance of XX million yuan; The income from lunch and dinner is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or XX% over the previous year's performance; Room merchandise income is xx million yuan, accounting for xx% of the annual plan, which is xx million yuan less than the previous year's performance of xx million yuan and XX% less; The conference income is xx million yuan, accounting for xx% of the annual plan, which is xx million yuan less than the previous year's performance of xx million yuan and XX% less; The income of commodities at the front desk is xx million yuan, accounting for xx% of the annual plan of XX million yuan; Membership card and other income is xx million yuan. Room revenue is xx million yuan, accounting for xx% of the annual plan, an increase of xx million yuan or xx% compared with the actual performance of XX million yuan in that year;

(B) the implementation of hardware transformation, the enterprise look brand-new.

In the first half of 20 19, the quality construction focused on striving for excellence and creating friendly service, and paid more attention to the functional innovation and layout of core products and hardware, as well as the creation of business environment characteristics. Enhance the concept of humanization and intelligence, strengthen the construction of comfort and individuality, and deliberately highlight the elegant and unique taste connotation and characteristics while maintaining the original style of core products.

Alpine candy, roses, family service cards and other basic styles as the cultural theme of affinity service are added to the guest room, the reading culture is deeply rendered by adding books, the characteristic cultural theme is created by Mercedes-Benz free shuttle service, and the new quality highlights, new charm and new advantages of the hotel are cultivated and constructed. At present, the personalized service projects of the hotel tend to be mature, forming a unique management style and quality advantage of the hotel, which will certainly bring good expectations and prospects for the further development of the hotel in the future.

(3) Make the hotel brand bigger and stronger, strive for perfection and achieve fruitful results.

Striving for a first-class MN five-star hotel and a first-class Zhongjing brand is our firm development purpose and business philosophy, which is always implemented and grasped in management. Since the establishment of "MN Five Stars", the hotel's service quality, management mode and economic benefits have been well received by the industry and guests. 20 19 is even more impressive, and the injection rate has been rising all the way, further enhancing the business image of the hotel and establishing a good business reputation, which further confirms the necessity, importance and correctness of our development idea of building a high-quality MN five-star hotel and making xx brand bigger and stronger. The results are exciting, and more importantly,

(d) The hotel management system has been put in place, and its income-generating performance is remarkable.

In 20 19 years, the main product management indicators were overfulfilled, and the performance was hard-won. Over the past six months, due to systematic study, the management system has been systematized and perfected. At first, employees' thoughts fluctuated greatly and they didn't understand. Then, the company leaders led the team into the classroom of the training camp, which made the employees have stronger cohesion and strengthened the stability of the team. Finally, employees are willing to pay and contribute to the company, and constantly expand their ideas, create selling points, win customers and stabilize benefits in the cultivation of business highlights and the production of refined, personalized and characteristic products. If the marketing department bravely shouldered the heavy burden, it realized the income of xx million yuan in the first half of the year, exceeding the annual plan target of xx%, increasing the income of xx million yuan over the previous year and making a new breakthrough; The housekeeping department overcame the shortage of staff and completed the daily tasks with high quality. The cleaning of xx rooms was completed in the first half of the year, an increase of xx rooms over the previous year. Faced with the unfavorable situation of employee turnover, high turnover rate and high check-out rate, the front office department flexibly adjusted its business ideas and methods, took various measures to retain customers according to the time, and opened up channels to expand the customer market, maintaining the basic occupancy rate of rooms, and developed xx new members throughout the year, an increase of xx compared with last year. Departments, strengthening the sales of membership cards and other means have brought relatively stable customers for room management, achieved an annual income of 10,000 yuan, and achieved annual goals and tasks, which is a great achievement in a difficult environment! The general manager's office and other departments can consciously take responsibility, turn passivity into initiative, unite and cooperate, overcome difficulties, increase income, successfully complete the tasks in the first half of the year and achieve the goals in the first half of the year.

(five) to create a quality service brand, improve the overall service level.

Meticulousness, humanization and affection have always been the core content of our service quality construction. In order to create a hospitable and sincere hotel atmosphere and build a harmonious inter-guest relationship, a good service atmosphere has been basically formed through extensive organization, launch, publicity, guidance and supervision, and the staff's friendly service consciousness has been enhanced. In order to improve the refined service level, all departments compare the differences through special training and discussion, find the gaps through self-evaluation and knowledge assessment, and urge managers and employees to actively adapt to the new changes and new requirements of the new operation manual, so as to improve the service and management level of the hotel under the new situation. Create a high-quality service brand and attach importance to the quality construction of employees. In the first half of 20 19, several new employee induction trainings, job orientation trainings, service case trainings, situational practice trainings, etiquette trainings and outreach trainings were organized. Through the hotel and department training system, through a variety of training methods and carriers, enhance and improve employees' professional service knowledge and fine service awareness. The second service skill competition was held, which comprehensively reviewed the professional skills of employees and found a group of outstanding service talents. At the same time, through the comments of the judges, the shortcomings and gaps were found, which provided a reference for cultivating learning and competitive talents in the future and further improving the quality of employees. Promote service innovation, refine traditional service brands, and the service quality is increasingly showing family charm and humanistic taste, which has been affirmed and praised by guests.

(VI) Caring for the cultural life of employees and enhancing their cohesion.

Employees are the precious wealth of enterprises and the source power to promote the development of enterprises. In the past year, we paid more attention to the core role of employees in enterprises, created various conditions to improve employees' lives, enriched employees' culture, enhanced employees' sense of belonging to hotels, and created harmonious labor relations. Holding employee birthday parties every time enriches employees' multiple needs for cultural life and is widely welcomed by employees; Participated in the symposium of employee representatives for many times, sincerely listened to the opinions and demands of employees on enterprise management, enterprise culture and logistics life and tried their best to solve them. Attach importance to the construction of spiritual civilization, organize spring fun games, organize activities of "respecting the elderly and offering filial piety" in nursing homes, organize makeup training and other colorful recreational activities, which enrich employees' spare time; Caring for employees, and relaxing employees by carrying out autumn tours and other tourism methods; Care for employees and pay attention to creating a corporate atmosphere of mutual assistance. At the beginning of the year, the former hotel took the initiative to attack, and all the staff responded positively and donated money enthusiastically. In just one day, our Crystal Foundation was successfully established, and the whole hotel dedicated its love, which reflected the cohesion and warmth of the Hangzhou Bay family.

(seven) in-depth exploration of business potential, improve quality and efficiency.

In the first half of 20 19, the total business volume of the hotel industry decreased significantly, and our business tasks were heavy. However, in the face of difficulties and challenges, all departments thoroughly implement the hotel's annual work spirit, focus on "tapping potential and increasing income", use their brains to expand the tourist market, make a fuss about improving product competitiveness, spend their minds on reducing costs and increasing efficiency, open up ideas, innovate and forge ahead, constantly tap business potential and expand growth space. For example, the public relations marketing department deeply digs into the tourist market, and through continuous visits to the local market, the foreign individual market and the travel agencies in surrounding cities, as well as regular visits to customers, it captures market business opportunities and strives for the team to receive tourists. Received more than xx meetings of the conference team throughout the year, achieving income of more than xx yuan; The housekeeping department strives to control operating costs, pursue quality and efficiency, and achieve income of more than xx million yuan in comb recycling, commodity carding, adding bottled water and washing sets. Procurement and supply seize the ups and downs of the market price, purchase a large number of materials at the trough, compare prices in many ways, reduce the procurement cost 10000 yuan, and add icing on the cake to the annual main income.

(8) Tightening the string of safety production and solidly promoting safety management.

In 20 19, we will continue to do a good job in safety production, with the goal of ensuring safe operation, taking the prevention and elimination of hidden dangers as the main line, focusing on the implementation of the responsibility system and safety supervision, taking the investigation and management of hidden dangers as the breakthrough point, and thoroughly implementing various measures for safety production: we will continue to implement the responsibility system of the head of safety management department and consolidate the responsibility system of "unified leadership of hotels, focus of functional departments and active participation of employees"; Strengthen the safety inspection of fire control facilities and equipment, safe evacuation routes, key areas and key parts, implement the investigation and management of hidden dangers, and realize the institutionalization, standardization and regularization of the investigation and management of hidden dangers; According to the new star standard, emergency plans such as fire fighting, fire emergency evacuation, food hygiene poisoning and public safety emergencies have been formulated and improved, and the safety management and response level have been improved; Strengthen the safety inspection before the Spring Festival, May Day and other major holidays, implement the duty system for safe production, and strictly prevent and control accidents; Organize new and old employees to hold fire prevention training and lectures 1 time, constantly improve employees' safety awareness and prevention skills, cooperate with higher health departments to carry out special inspections on food additives, strengthen food safety management measures, and prevent food poisoning accidents; We have strengthened the standardization of production safety, basically established a standardized management system for production safety, passed the inspection of the Joint Inspection Unit for Standardization of Production Safety, and won the affirmation and praise of the experts of the inspection unit. Increase investment in safety and improve the scientific and technological level of safety equipment. 20 19 no major safety accidents and personal injuries occurred in the first half of the year, and all the tasks of the superior management departments were well completed, realizing the smooth and orderly operation of safety production in the first half of the year.

The above are the achievements and main lines of work in the first half of 20 19, which are the results of the unity and hard work of all employees. On the basis of summing up the successful experience, we also clearly see some deficiencies in management and operation, which restrict the business development of the hotel, mainly as follows:

1. The employment problem is still tense, and the recruitment problem has not been effectively solved, which brings a test to the continuity of business and service quality in the new year.

2. The low occupancy rate of off-season rooms has not been significantly improved, and the marketing measures are still weak, which restricts the overall operating performance.

3. The work-oriented awareness of sales managers needs to be strengthened, and some core customers are lost due to poor marketing quality.

4. Commercial accounts receivable remain high, and capital cost risks and concerns persist.

5. The procurement channels and methods have been optimized, but there is still room for improvement, which needs to be further improved.

Summary of Hotel Manager's Work in the First Half of the Year 20 19 (3) At present, the catering industry environment is quite severe. How to do a good job? Under the correct leadership of the hotel, the catering department fully implemented the hotel management contract scheme, focused on economic construction, strengthened management and persevered, which enabled the catering department to make steady progress and achieved good economic and social benefits in the case of sluggish catering industry and heavy contracting tasks.

I. Completion of various economic indicators

In the first half of the year, it realized operating income of xx yuan, an increase of xx yuan compared with last year's xx yuan, a growth rate of xx%, operating costs of xx yuan, an increase of xx yuan, a growth rate of xx%, a comprehensive gross profit margin of xx%, an increase (or decrease) of xx yuan compared with last year's xx yuan, and an increase (or decrease) of xx yuan in operating expenses.

Second, the main work completed in the first half of the year

(A) the implementation of the hotel management contract scheme, improve the reward distribution system, mobilize the enthusiasm of employees.

In the first half of this year, the task assigned by the catering department to the hotel was xx million yuan, an increase of xx million yuan over last year's xx million yuan, with an increase of xx%. In order to accomplish the task better, the leaders of the Food and Beverage Department have formulated an internal management plan and a benefit wage distribution plan, which break down the economic indicators into various sub-departments according to the differences of departments, posts, technologies, skills and labor intensity, check the turnover, output, expenses and gross profit rate of each sub-department, and calculate monthly, over-commission, energy saving and bonuses, which fully embodies the principle of linking tasks with benefit wages, so that they can give full play to their respective advantages and find ways. The per capita monthly income for half a year is xx yuan, an increase of xx yuan over the same period of last year, with a growth rate of xx%.

(2) Do a good job in standardized management. Strengthen coordination and improve comprehensive reception capacity.

1. Improve the management organization. The quality management team composed of the leaders of the catering department and the managers of various departments has fully played its role in the past six months. The team not only has division of labor and cooperation, but also implements a top-down management system, with the first level being responsible for the first level, and the management benefits are clearly rewarded and punished, which improves the overall quality of the leaders and makes the management work go smoothly.

2. Improve the meeting system of the Food and Beverage Department. The meeting includes mid-year summary meeting, quarterly summary meeting, monthly business analysis meeting, weekly meeting, daily evaluation meeting, after-work meeting, financial supervision and inspection meeting, health and safety inspection report meeting, etc. Due to the improvement of the system, the quality of the meeting was improved and the instructions of the superiors were implemented in time.

3. Establish a supervision system for product evaluation and supply. In order to predict the varieties to the maximum extent and coordinate with various departments to do a good job in product supply, we will check the forecast of product supply every morning, afternoon and evening, establish a special account book record for the varieties predicted in the local market, and at the same time go to the relevant departments for verification, and ask the management to sign it to clarify the responsibilities. After the establishment of the system, the phenomenon of estimating five or six dishes in each city has become history, and now the product supply has been normalized.

4. Strengthen coordination. The hotel has a fine division of labor and many links. The completion of a job depends on the coordination and cooperation between various departments. At the weekly meeting, it was repeatedly emphasized that when there were problems, all departments should not blame each other and pass the buck. They should dare to admit their mistakes, find out each other's advantages and do a good job of coordination. This year, some disjointed and uncoordinated phenomena that existed in the past have been greatly reduced.

5. Improve the comprehensive reception capacity. This year, we will pay full attention to service standards and product quality, so that the reception capacity will be greatly improved. While receiving all kinds of club banquets, cocktail parties, wedding banquets, buffets and conference meals, we should also receive all kinds of banquets from senior leaders and major companies and hotels, such as presidents, heads of state, prime ministers and missions of many countries, leaders of central ministries and commissions, domestic governors, commanders, captains and mayors. On the evening of March 18, the reception unit of the city reserved seats for *** 165 banquets and wedding banquets, setting a record for the total number of seats reserved on the opening day; Because of the beautiful environment, reasonable price, delicious taste and first-class service, the guests are happy and satisfied.

Summary of Hotel Manager's Work in the First Half of the Year 20 19 (4) In order to build our college into a comprehensive university at an early date and implement the spirit of the 11th Party Congress, catering enterprises must have provincial-level standard canteens for supporting services.

First, go all out to meet the standards in the canteen.

During the summer vacation, the catering company raised 2.4 million yuan to complete the infrastructure construction and realize the standardized canteen, and more than 50 people participated in the project construction. At the end of the project, the company 130 people went into battle together, successfully ending the whole summer project. In order to save every dollar, everyone in the company, including the manager, has become the most common labor force. After the overall construction, the area of two student backbone canteens increased by 1000 square meters, the cooking equipment basically reached stainless steel, and the hardware facilities basically reached the requirements of provincial "standardized canteens". At present, the kitchen hardware environment of the first canteen has been listed as a model of university canteen by the health administrative department of xx District, xx City.

The management of the company in the first half of the year was more standardized and orderly than before. We operate according to the requirements of the provincial "standardized canteen" rules. According to the detailed rules of "standardized canteen" and the actual situation of our college, we revised the rules and regulations of catering service company of Dalian Institute of Light Industry. All employees have studied and discussed the rules and regulations, and new workers have received training in organizational discipline, basic skills, food hygiene regulations and service requirements before taking up their posts. At the same time, students are required to take the exam.

The improvement of the quality of all staff has laid a solid foundation for the establishment of provincial standardized canteens. After hard work and full preparation, the catering management level of our college has reached or partially exceeded the requirements of provincial-level standardized canteens. Two student canteens were named as standardized canteens in xx province on X, X and X in 20xx, respectively. The catering service effect of our college has been recognized by superiors and society, which is the greatest contribution to the school and provides supporting basic service standards for the construction of comprehensive universities in advance. It was rated as "standardized canteen", which effectively promoted the standardization and standardization of logistics services in our hospital.

Second, improve service quality standards and achieve a new high of teacher-student satisfaction.

According to the high standard management rules and service standards of standardized canteens, enterprise operation is the best process to realize the satisfaction of teachers and students, schools and catering enterprises.

Over the past six months, our food production has been carried out in strict accordance with relevant laws and regulations, and no intestinal infectious diseases have occurred among diners. Explain that our food hygiene work has been implemented; The quality control of the production process meets the requirements; The tableware cleaning and disinfection process of food meets the hygiene requirements; The dining environment is first-class in the local area, and all passers-by are famous; The provincial and municipal health administrative departments have not raised any objections or substantive issues to the canteen inspection; We are really responsible for the health of diners.

The annual profit rate is around 8%, which is lower than the provincial standardized canteen 15% index. Low-profit management benefits diners and highlights public welfare logistics services in colleges and universities.

The main and non-staple food varieties of three meals a day are more than the indicators of standardized canteens. In the afternoon and evening, the main and non-staple foods in the two main canteens exceeded 100, which was twice as high as the standard. From 2065438 to March 2009, we successfully exchanged cooking skills with xx University of Science and Technology, and the social and economic effects were obvious.

Opened a food street. The original address of the snack bar was zoned, and a special snack area consisting of mutton restaurant, fried cake shop, northwest Lamian Noodles shop, fast food box lunch room, Xinjiang barbecue room and flavor steamed bun shop was formed, which solved the dietary needs of some people and enriched the catering content of our hospital.

The restaurant provides free porridge and soup for diners every afternoon and evening. There is a special food sales window to provide subsidized catering services for poor students. There are 200 umbrellas to serve teachers and students in rainy days. There are 12 TVs in the canteen, which can play various programs as diners, enrich students' cultural life and relieve school pressure.

The faculty buffet was successfully piloted. The social effect is very good.

In the first half of the year, there was no quarrel between chefs or employees of catering companies and diners.

In the first and second canteens, the on-site office chair of the director of the catering area is set up to realize zero-distance contact between the server and the served person and directly accept the questions, complaints or criticisms of the diners face to face.

I recommend it carefully.