Hotel room foreman work summary sample

We have collected and compiled the "Hotel Room Foreman Work Summary Sample" for your reference. I hope it will be helpful to everyone! ! !

Dear leaders and colleagues:

It has been almost a year since the ecological hotel was opened to trial operation. In this year’s work, we must I would like to thank all levels of experts and colleagues for their guidance and concern. I learned a lot of valuable things, allowing myself to continuously improve in my daily work and continuously improve my ability to do things. In this year, through my unremitting efforts, I was recognized by the leadership and completed a role transformation.

Being a foreman in the bathing area has also allowed me to enter a new working environment, in a new environment. All work will be started from scratch, and many things will be explored while doing it in order to be able to work with ease. I know very well that I play a role of linking up the past and coordinating the left and right. What I do every day is trivial work. It is my important task to straighten out the relationship as soon as possible and get into work. It is my responsibility to fully cooperate with the supervisor's daily work. This requires us to have a strong work awareness and a correct work attitude. , work efficiency must be fast and strive to be comprehensive. My daily responsibilities are: 1. Implement the instructions issued by the supervisor and manage the employees.

2. Supervise employees to serve guests and organize on-site deployment of employees to ensure service quality.

3. Check the appearance, etiquette and work attitude of subordinate employees, lead subordinate employees to do good hygiene and cleanliness, and strictly record the attendance of employees in this shift.

4. Responsible for the collection of items for this team, fill out the collection form and submit it to the supervisor for review, and then collect and keep it for safekeeping.

5. Hold regular pre-shift meetings every day to convey instructions and notices from the store and various departments, summarize the work situation and precautions of the previous shift, and propose service requirements for each position.

6. Regularly inspect the equipment and facilities in the area to ensure that the facilities and equipment in the business area are in good condition.

Our service is reflected in humanized service, we must strive for excellence and create a feeling of being at home for our guests. I currently have less experience, and there are still many things waiting for me to learn. Sometimes mistakes will inevitably occur at work. I will take warning from the problems that arise. If you want to achieve good results, you must rely on yourself to do it down-to-earth and redouble your efforts and dedication. I always firmly believe that relying on luck is not as good as relying on luck. Speak with strength. The smooth development of daily work is inseparable from the care of hotel leaders and the support of colleagues. The hotel is a big family, and the results are achieved through the joint efforts of everyone. The new year brings a new starting point, and past achievements will become history. We must continue to work hard in the future work and set new goals for ourselves. This will be done from the following aspects:

First, We will be committed to maintaining hotel guest relations, actively promote the establishment of customer relationship management, and actively establish effective guest history files through our efforts, so that the management of guests can truly achieve effective and scientific management.

Second, establish the customer-centered idea, and use this idea to communicate, understand and influence customer behavior through meaningful communication with customers, and ultimately achieve improved customer acquisition, customer retention, The purpose of customer loyalty and customer profit creation is a repeated cycle process of transforming customer information into positive customer relationships.

Third, you must set an example in the hotel, be dedicated, have a decent style, and be elegant and generous in appearance. Confidence, decisiveness, calmness, wisdom, liveliness, delicateness, sincerity and efficiency are the character descriptions of the position of foreman in the bathing area, and they are also the self-requirements of the foreman. At the end of today’s report, I would also like to encourage everyone to consider it! Thank you everyone!