Traditional Culture Encyclopedia - Hotel accommodation - Why is service the soul of the hotel industry?

Why is service the soul of the hotel industry?

If the service of the hotel is not good, the first-time guest will feel that he can't meet the needs he wants. There are 250 familiar people around each guest. If you offend a guest, you may lose these customers, because word of mouth will decline and business will be bad. ~

Because I am also a 4-star hotel.