What do hotel managers and secretaries need to do? Are there any hidden rules?

Diving rules only exist in a few hotels! 1. Assist the general manager to draft the comprehensive business report, work plan, memorandum, rules and regulations of the hotel;

2. Attend regular administrative meetings (also called morning meetings or regular meetings in some hotels) and financial meetings organized by the general manager, keep meeting records, understand the implementation of various decisions and give timely feedback.

3. Assist the general manager in handling daily visits, receptions and letters.

4. Be responsible for the daily telephone transfer of the general manager, and try to reduce the unnecessary interference of the outside world to the general manager's work.

5. Be responsible for sorting, printing, distributing, filing and keeping all kinds of meeting minutes, memos and other documents; Responsible for the submission, processing and filing of all kinds of meeting minutes, memos and other documents and letters submitted to the general manager by other departments inside or outside the hotel;

6. Responsible for keeping and supervising the use of the hotel's letter of introduction and seal, contacting other units, and handling various licenses and filing;

7. Responsible for the general manager's daily work arrangements, such as meetings, work appointments, banquets, etc.

8. Be responsible for keeping and maintaining the normal operation of the general manager's office equipment. ;

9. Responsible for the general manager's work before and after the business trip (loan, schedule, hotel reservation, car transfer, gift preparation, telephone contact, car travel reimbursement, etc.). );

10, complete other work temporarily assigned by the general manager.

What knowledge, skills and qualities does the secretary of the general manager need to be competent for his job responsibilities?

1, should have a higher education, because a good education makes people more rational and comprehensive when looking at and dealing with problems, and at the same time has a strong ability to learn new knowledge;

2. Be familiar with all departments of the hotel and their operation processes, master the rules and regulations of the hotel, and understand the operation of the hotel (such as the number of rooms, room prices, restaurant business hours and computer information systems, etc.). ) and software (hotel objectives, business philosophy, service philosophy, etc. ), so as to better assist the general manager to complete the coordinated management and external communication of various departments and make the work more efficient;

3, proficient in Chinese and English word processing skills, skilled operation of various office automation equipment, such as computers, printers, fax machines,

Copying machine, etc. ;

4. Have strong internal and external communication skills, so that the general manager's instructions, plans and wishes can be carried out and implemented;

5. Be able to keep secrets strictly, be conscientious, bear hardships and stand hard work, have team spirit, be loyal to the organizations they serve, and maintain good cooperative relations with managers of various departments, hotel-related enterprises, organizations and government functional departments.