Traditional Culture Encyclopedia - Hotel accommodation - What does it mean to have a black umbrella in the room?
What does it mean to have a black umbrella in the room?
Hotel rental procedures:
1. The concierge staff is responsible for the management of umbrellas. Whenever an in-house guest asks to rent an umbrella, first ask the guest to show his room card or go to the front desk to check it, then tell the guest that the umbrella is rented free of charge, ask the guest to pay the lease deposit of 50 yuan/Handy, and fill out an item rental form (in duplicate, the red copy is kept by the guest, and the white copy is handed over to the front desk and put into the manual account folder). If the guest is unwilling to pay the deposit, he can ask the guest to give the room key to the front desk for mortgage.
2. The front desk is responsible for reminding the guests to return the umbrella to the hotel concierge before or when they check out. If the guest fails to return the umbrella before or during check-out, the front desk can claim the 50 yuan/umbrella from the guest. If the guest refuses to pay compensation, the front desk must immediately notify the front office manager or the duty manager to handle it as appropriate.
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