How to reply to the bad review of hotel linen allergy

The hotel replies to the distinguished customers.

And take the time to comment for us. I'm very sorry, because of the air problem in the room, you can't get a satisfactory hotel experience. We are strengthening the cleanliness of rooms and air circulation in rooms to ensure fresh air in rooms. At the same time, the hotel concierge can provide luggage storage service for guests. If you need anything, you can contact the lobby manager at any time. Thank you again for your support. We look forward to your next visit.