What are the main responsibilities of the hotel lobby manager?

2. Receive and send away the guests on behalf of the general manager of the hotel, actively solicit their opinions, handle their complaints, and accept their suggestions and opinions on the hotel.

3. Assist hotel leaders and relevant functional departments to deal with all kinds of hotel emergencies.

4. Be familiar with the location, business hours and names of persons in charge of all the business premises of the hotel, familiar with local traffic, tourist attractions, foreign-related enterprises and their management departments, and provide all kinds of inquiry services for guests at any time.

5. Understand and master the use of hotel rooms, banquet and meeting arrangements, as well as the arrival and departure of important teams and guests.

6. Be familiar with the names, positions and personality characteristics of long-term and old guests of the hotel, and actively coordinate the relationship between the hotel and the guests.

7. Responsible for finding and claiming the items left by the guests.

8. Patrol and supervise various service facilities and services in the lobby to ensure that they are in good condition, clean and effective.

9. The assistant manager of the lobby at night is responsible for the overall management of the front hall, and makes a written report to the manager of the front hall the next day.

10, responsible for contacting hotel guests for medical treatment.

1 1. Assist the cashier to solve the guest's account problem and handle the hotel property loss claim caused by the guest.

12, responsible for the supervision and inspection of various systems in the front office, and report to the front office manager in writing on time.

13. Record completely and in detail anything that happens and is handled during the duty, sort out some special, important and general contents in writing, submit them to the front office manager for reading, and then submit them to the operation manager for instructions.

14. Report daily statistical data to the front office manager every week, including complaints caused by hardware and software, disciplinary suggestions of employees, etc. , and send a copy to the operation manager.

15, responsible for sorting out the complaints of guests every week and feeding back the situation to the concierge in time.