What if tourists lose their luggage at the hotel?

After confirming that the guest has lost something, he needs to report to the hotel leader, then call the police and actively cooperate with the police. If there is the latest development, the police will inform you as soon as possible.

According to the Law on the Protection of Consumers' Rights and Interests, consumers have the right to protect personal and property safety when purchasing and using commodities and receiving services. Business operators shall ensure that the goods or services they provide meet the requirements of protecting personal and property safety, and shall not make unfair and unreasonable provisions to consumers in the form of standard contracts, notices, statements, store notices, etc. , or reduce or exempt its civil liability for harming the legitimate rights and interests of consumers.

Therefore, restaurants have a reasonable obligation to ensure the safety of customers' property, and cannot be completely exempted because of a reminder sign.

But it depends on the actual situation. Although a catering service contract has been formed between the consumer and the merchant, if the property loss of the consumer is not caused by the direct operation of the restaurant operator, the consumer has no right to demand the defendant to bear the liability for compensation according to Article 7 of the Consumer Protection Law.

How to solve the problem of guests' lost items:

1. Go to the front desk or room service first to see if anyone has handed in the items reported lost by the guests.

2. Inform the security department to assist the guests to find the items where their property may be lost.

If you can't find the lost property, you must write down the details of the guest, such as name, contact number, room number, address, etc. So that you can contact the guests when you find the lost items in the future.

4. The hotel does not promise to compensate the guests for the items lost in the public area of the hotel.

5. Make records for later inspection.