Classification content of service outsourcing

information technology outsourcing (ITO)

System operation service: processing and integrating bank data, credit card data, various insurance data, insurance claim data, medical/physical examination data, tax data and legal data (including information).

System application services: information engineering and process design, management information system services, remote maintenance, etc.

Basic technical services: undertaking technical research and development, software development and design, basic technology or basic management platform integration or management integration, etc.

Business process outsourcing service (BPO)

Internal management services of enterprises: provide various internal management services for customer enterprises, including logistics services, human resources services, wages and benefits services, accounting services, financial centers, data centers and other internal management services.

Business operation services of enterprises: provide technical research and development services, sales and wholesale services, after-sales services (after-sales telephone guidance and maintenance services) and other business process services for customer enterprises.

Supply chain management services: provide customers with procurement, transportation, warehouse/inventory overall scheme services, etc.

In addition, there is knowledge process outsourcing (KPO), which is the high-end part of service outsourcing.

They are all service outsourcing based on IT technology. ITO emphasizes technology, involving more costs and services, while BPO emphasizes business process, which solves the problem of business effect and operational benefit. BPO often involves several business principles and often contacts customers, so its significance and influence are more significant. Not only does the IT industry need BPO, but every business of BPO is inseparable from the support of IT business, which leads to the opportunity of IT outsourcing. Domestic outsourcing means that the outsourcing transferor (outsourcer) and its outsourcing contractor (supplier) come from the same country, and the outsourcing work is completed in China.

Offshore (international) outsourcing means that the outsourcing transferor (outsourcer) and its outsourcing contractor (supplier) come from different countries and the outsourcing work is completed internationally. Employers, that is, employers, generally come from countries and regions with high labor costs, such as the United States, Western Europe and Japan.

Contractors, that is, outsourcing suppliers, come from countries and regions with low labor costs. There are seven major countries in global service outsourcing, namely Ireland in Europe, Czech Republic and China in Asia, India, Philippines, Malaysia and Singapore.