It is difficult for managers who do not understand the overall situation to achieve great things

In management classes at Peking University, teachers often mention the overall situation awareness, and the most commonly cited allusion is the allusion of "Zhou Yu hits the yellow cover". During the Battle of Chibi, Zhou Yu and Huang Gai staged a bitter trick in order to deceive Cao Cao. At a military meeting, Huang Gai pretended to be at odds with Zhou Yu and even made rude remarks. Zhou Yu was furious and ordered Huang Gai to be beheaded. The generals quickly interceded. Lu Su on the side also interceded for Huang Gai and hinted that Zhuge Liang would help intercede. However, Zhuge Liang was indifferent.

After the generals begged for mercy, the death penalty was finally changed to cane punishment. As a result, Huang Gai was beaten to pieces. Afterwards, Lu Su found Zhuge Liang and asked him why he didn't help to plead for mercy. Zhuge Liang told him that this was a bitter trick and he had already seen it. He repeatedly told Lu Su not to tell Zhou Yu the truth when he went back. This was for the sake of the overall situation.

Zhuge Liang failed to hide this incident, but he deceived Cao Cao. He planned to take in Huang Gai who came to pretend to surrender, but Huang Gai took advantage of the situation and defeated Cao Cao's army.

Zhuge Liang attaches great importance to the overall situation and sees through things without telling them, which reflects his awareness of the overall situation. Managers must understand the overall situation, which is one of the basic abilities. As a team manager, you should consider the overall situation first and put the overall interests of the team first. Sometimes you need to sacrifice personal interests.

? Everyone understands and speaks out about making decisions based on the overall situation, but not everyone can do it, especially when their own interests are involved. I have led many general managers and department heads, and everyone knows that they should focus on the overall situation and the interests of the company and the team. But when their personal interests are threatened, their overall view disappears and they give more consideration to their decisions. to personal interests.

Jones is the sales manager of a five-star hotel and is responsible for the leasing business of hotel apartments. His personal work ability is quite strong and his performance is outstanding, so he has risen quickly. However, he has no experience in leading a team, and he always makes mistakes in management, and his subordinates also criticize him.

Jones is known for his toughness. He sets high goals for the sales department. Although employees are under great pressure and turnover is fast, he can always complete the results and his superiors are still very satisfied with him. However, team members have great opinions on him, not only because of the high work pressure, but mainly because Jones has low emotional intelligence and does not know how to maintain relationships with employees. He has connections.

The higher-ups are also aware of this situation, but since it does not affect the company's interests, no one cares about it, which makes Jones even more unscrupulous. What made the company dissatisfied with him and ultimately let him leave was a decision.

As the hotel entered the off-season, the vacancy rate remained high, and the top management continued to put pressure. Jones even frantically put pressure on the sales department, and even formulated a last-place elimination system that had never been done before.

[if !supportLists]One day, [endif] Cindy from the marketing department came to him and said that a travel agency had brought a group of Americans over and wanted to get dozens of rooms at a relatively low discount. Cindy thought that although the price was low, it was the off-season and the room was unoccupied, so she might as well sign the deal.

[if !supportLists] Two days later, [endif]

If he signs, aside from the marketing department’s bonus, Jones’s sales department will basically not get any commission, so he is very reluctant , and at that time, he personally negotiated about a dozen rooms, and his staff also negotiated a few rooms, but they were still far behind those of European and American groups. Considering personal interests, Jones did not report to his superiors, but made the decision privately not to accept the tour group.

This incident caused Cindy from the marketing department to have a bad relationship with him. Later, the news spread to the superiors. The hotel's vacancy rate was very high, which caused considerable economic losses to the hotel. More importantly, Jones violated regulations, failed to report to superiors, put personal interests first and ignored the company's interests. Moreover, members of the sales department had been dissatisfied with him for a long time. The combination of several incidents made the leadership decide to punish Jones by reducing his salary and demoting him. In fact, he was still the head of the sales department, but another supervisor was assigned to him, and he gradually lost his real power.

Not long after, Jones left on his own.

As a manager, when making decisions, you must consider the overall situation and put the interests of the company first. This is also the most basic. If managers can’t do this, how can they expect their employees to do it? How would a company run if everyone was looking out for their own self-interest?

It is not difficult at all to consider the overall situation. It is a habit. When I was at Beijing-Guangzhou Center, Vincent was the property manager at the time. He was thoughtful and easy-going, and he had a good relationship with his employees. When dealing with problems and making decisions, we will consult employees for their opinions, and after weighing them, we can always come up with a solution that satisfies everyone.

Later, when I became a leader, I realized that to do this, I needed to sacrifice personal interests. Looking back at many of Vincent's decisions, it seems that he suffered a lot. For example, the bonus distribution policy at that time was not perfect. Although there were regulations, many places easily caused conflicts. In order to calm down trouble, he would take less for himself and give more to employees every time. He said easily: "Take it, my salary is much higher than yours."

Vincent seemed to be at a disadvantage, but he got the support of his subordinates, so the team was very stable. The other manager, Zhang, obviously didn't do enough. He was the sales manager. Maybe because of their high commission, he handled many things improperly. On the surface, he put the interests of the team first, but the results were all his own. Take advantage. Over time, his subordinates all had some opinions on him. When we meet a graduate with low emotional intelligence and get angry with him, we just watch the excitement and no one helps him. Therefore, managers should focus on the overall situation. Sometimes sacrificing personal interests will actually get you more. ?

Peking University Hall: How managers can cultivate a view of the overall situation

A. Look at problems from a macro perspective

Look at problems from a macro perspective and see farther and more comprehensively , this is a kind of ability that requires certain experience and accumulation. Managers should not be limited to the present and look at problems from multiple angles. They must not only see the present, but also the future and the development in five or ten years. They also need a certain degree of foresight. Only in this way can they be conducive to the overall situation. of development.

B. Sacrifice personal interests

Sometimes we do not have the ability to see that far and make accurate predictions. In this case, you can try to sacrifice personal interests and safeguard The interests of the team and the company. Although you are not sure whether it is right or wrong, in the long run, you will not suffer, but will take advantage. On the other hand, your overall view will also be passively formed at the expense of personal interests.

C. Personal depth: experience and ability

A person’s depth includes experience and ability. The richer the experience and the stronger the ability, the better the overall situation. The more years you have been a leader, the richer your management experience will be, and the easier you will be at handling many things. Because you have encountered the same situation before, you know how to deal with it, so you understand the importance of starting from the big picture.

D. Read more, listen more, learn more and think more

Without experience, you can only learn. Books, the Internet, the wine table, etc. are all places to learn. See Seeing how others deal with it and then thinking independently is also a way to improve the overall situation.

E. Prioritize when making decisions

What is important and what is not important; what is urgent and what is not urgent. This is a time when the overall situation is tested. Deal with important and urgent matters first, and don't let small things take away your energy.

Graphical Analysis - Department Coordination Table

Issues regarding department collaboration test a general manager’s overall view, especially in terms of interest distribution and interpersonal relationships. If there is no overall situation Awareness, it is difficult to satisfy the boss of each department.

Don’t think that just because you are the general manager, you can be superior to these department bosses. Your task is to do a good job in management. In fact, these people are responsible for the specific work. If there is a problem with their team, the first person to be called over by the boss is the general manager.

Therefore, you should be particularly cautious when dealing with each other.

The general manager must not only be fair and impartial without favoring any party, but also try his best to connect these department directors together to maintain a harmonious relationship between them so that they can cooperate better, and It is particularly important for the company's interests not to undermine each other.

As shown in the picture, the task of the general manager is to closely connect the bosses of each department, with the general manager as the axis, each performing their duties, living in peace and cooperation, and this is the A company's optimal operating state.