What's the difference between individual hotel guests and group receptions?

(a) require the individual or agent to fill in the "Power of Attorney for Life", go through the entrustment procedures and pay the fees.

(2) If it is agreed to provide housing, vehicles, sightseeing and tour guide services, the staff of the travel agency shall enthusiastically and patiently introduce the services that can be provided, as well as the tourist attractions and expenses, but it shall be based on convenience and shall not be imposed on others.

(3) When receiving individual tourists or tourists with high status, when entrusting a travel agency to arrange some kind of meeting, they should report to the relevant departments and arrange and implement various services for them according to the decision of the leaders.

Second, the reception work

(1) Welcome

1. If an individual tourist entrusts a travel agency to arrange travel activities in advance, the tour guide shall meet foreign or overseas tourists at the airport (station or wharf) according to the travel plan, and express a warm welcome on behalf of the travel agency.

2. Accompany to the hotel, give a wonderful tour guide explanation along the way, and assist in the check-in formalities after staying at the hotel.

3. Negotiate the tourism activity plan. Tour guides and individual travelers must follow the principles of "convenient for the host and guests" and "reasonable and possible" when negotiating the itinerary, but they should be good consultants.

4. Assist tourists to confirm OK tickets or book flight (car, boat) tickets to leave the local area or leave the country (through travel agencies).

(2) escort service

1. Tour guide along the way

Similar to group tourists along the way, the tour guide strives to let individual tourists enjoy the scenery along the way and yearn for the objects to watch.

2. On-site tour guide explanation

1) For individual tourists, the tour guide should make reasonable suggestions, but it is advisable for tourists to choose their own tour routes; Sightseeing activities should be carried out freely and the host can help the guests.

2) The tour guide should give a vivid tour guide explanation, but the dialogue is better.

3. Free activities arrangement

1) Individual travelers have more free time, so tour guides should be good consultants, give more suggestions, help arrange vehicles, and sometimes accompany them, and pay special attention to safety.

2) Arrange evening activities according to tourists' requirements, but guide tourists to healthy and safe amusement places.

4. Chat with tourists, answer questions, publicize China and learn about foreign countries.

5. Help individual customers to solve difficulties such as life and meet shopping requirements.

6. Work of individual travel groups

1) Features: Individual package tours are often composed of multinational guests staying in many hotels. They are strangers, have no language and have different customs. They are not bound to each other in the tour activities, so it is difficult to assemble and explain them. The workload and difficulty of tour guides are much higher than those of package tours.

2) Tour guide work: Accompanying such tour groups should have a high sense of responsibility, work hard, give more reminders, and emphasize the time and place of assembly and the number and characteristics of tour buses; Try to attract everyone with humorous guides and try to satisfy many tourists.

(3) Farewell work

1. Assist individual customers to pay various expenses.

2. Remind tourists to take all their luggage and articles with them, and carry necessary documents such as passports and plane (car, boat) tickets with them.

3. Warmly bid farewell, express my best wishes to the tourists, and hope to meet again in China.

Third, finish the work.

1. After seeing the guests off, the tour guide should fill in the registration form for receiving individual guests and make another report if necessary.

2. Deal with possible remaining problems.

3. Seriously handle the affairs entrusted by tourists.