Workflow and job responsibilities of hotel supervisors

Work flow of hotel supervisor:

A. Arrive at work on time and check employee attendance according to shift. B. Check the appearance of employees on duty, including work clothes, work number plates, hair, jewelry, etc. C. Check the work of the overnight shift and listen to the work report of the overnight shift. D. Check whether the fire protection equipment in the team is intact. E. Know the correct room status on the day and accept the reservation reasonably. F. Reasonably arrange lunch for employees. Check the vacancy list with the floor to check the cleanliness of the vacancies and prepare for bookings during peak periods. H. Arrange staff to confirm the check-out date with overdue guests, and check whether the registration information is correctly entered into the computer. I. Check the follow-up status of the shift handover to ensure that the shift handover can be completed on time and with quality. J. Reasonably arrange manpower to work based on the room opening forecast for the next seven days. K. Check whether the equipment within the work scope of this shift can operate normally. If any problems are found, report them immediately and notify the engineering maintenance personnel for repairs. L. Conduct shift meetings and employee attendance records. M. Write a work diary and submit it to the operations supervisor for review.

Hotel supervisor job responsibilities:

1. Responsible to the front office manager and responsible for the daily management of the front desk reception team.

2. Participate in regular meetings of the front office and report problems at work.

3. Be fully familiar with all hotel rules, regulations, policies and procedures, and ensure their implementation in this department.

4. Maintain good working relationships with colleagues in the team and other front office colleagues.

5. Responsible for the work arrangements of front desk employees, inspecting and supervising employees to achieve high-quality services in strict accordance with work specifications and quality requirements.

6. Responsible for organizing on-the-job training for reception staff to ensure that they meet the hotel's requirements.

7. Ensure that the personal hygiene standards and appearance of reception staff meet the requirements of the hotel in all aspects.

8. Check the attendance status, prepare a schedule for employees of this team, and arrange the personnel on duty reasonably.

9. Supplement and receive stationery, reports, and other items required for various tasks of the department.

10. Check and ensure the normal operation of the department’s equipment and equipment.

11. Be fully familiar with the operating procedures of the hotel computer system to ensure that subordinate employees can operate it skillfully.

12. Ensure employees provide courteous and professional services.

13. Keep abreast of the hotel’s guest room status, passenger flow and arrival and departure times of major guests, and make corresponding arrangements and arrange rooms reasonably.

14. Assist the receptionist to handle check-in, checkout and check-out procedures during peak periods.

15. Strictly control, manage and check the production of guest room keys to prevent any errors.

16. Check all guest messages and ensure that guests receive all messages in a timely manner.

17. Ensure that guests’ emails/faxes are handled properly.

18. Execute and complete other required tasks.