The Relationship between Hotel Skills and Hotel Services

The relationship between hotel skills and hotel services is hotel service skills, language ability and language is an important tool and way for waiters and guests to establish a good relationship and leave a deep impression. To measure whether a hotel waiter is excellent or not, apart from two "hard indicators": professional knowledge and ability and smiling and friendly service attitude, enthusiasm is indispensable and true feelings are more valuable in customer service. Enthusiasm is easy to do, but it is not so easy to show the true feelings naturally in the whole process of service. Maybe it will be self-defeating and superfluous. The so-called sincere service is to require every waiter to treat the guest as his or her own relative, to serve him or her sincerely and willingly, to be affectionate, heartfelt, unpretentious and unpretentious, and all naturally reflect the hospitality and service skills. Anytime service is also called random service. In the hotel's guest service, there are quantitative service division, service process, service standard and service time limit, which are the basic connotations of good service. However, if it is confined to the service system, the value of the service will be greatly reduced. Value-for-money service Every guest has an expectation in his heart before entering the hotel for consumption, such as expecting delicious food, good quality and low price; Living in a hygienic, comfortable and safe place; The entertainment items are complete, distinctive and so on. Fine service calligraphy and painting says that "the spirit is seen in the nuances". Hotel services are nothing important, but mostly trivial things. Small things can only be done well if they are done carefully, and they may not be done well if they are not done carefully. Therefore, it is a lesson that every excellent waiter must exercise to work hard on nuances. When the room attendant of a hotel meets a foreign guest and asks "How to get to XX", he doesn't simply point to the direction and road, but takes out a map of the city, detailing its location, bus route, mileage, and the names of the same place names or similar buildings that he may encounter, which makes the guests clear at a glance and feels subtle and accurate.