Tales of outstanding employees of hotel managers

Tales of outstanding employees of hotel managers

In our daily study, work or life, everyone must have been exposed to stories, which can well reflect and publicize the specific spirit of the times. How can we draw up deeds? The following are the deeds of outstanding employees of hotel managers I collected for your reference, hoping to help friends in need.

Tales of outstanding staff of hotel manager 1

As the general manager of the hotel, he was responsible for the operation and management of the hotel, took the lead in his work, played the vanguard and exemplary role of party member, and led all the hotel staff to complete the operating income of 5,638,545 yuan, with a completion rate of 17%; The average occupancy rate reached 82%, and the safety production and party building work reached the standard throughout the year. The main deeds are as follows:

1. Completed the three-star rating review of the hotel, and passed the rating review of Nanning Tourism Hotel Star Rating Committee on December 6, maintaining the title of three-star tourist hotel.

second, study and master the changes and development of the market. On the basis of market research and customer return visits, subdivide the tourist market, determine the tourist structure and price system, adjust the proportion of tourists in the peak season in the marketing plan, adjust the proportion of teams from 3% to 2%, and adjust the proportion of pure individual customers to more than 6%. After the implementation of the marketing plan, remarkable results have been achieved, and the benefits of the hotel have been further improved.

thirdly, the flexible and diverse activities should be used to strengthen the job skills training for employees, so as to comprehensively improve the hotel service quality and the overall quality of employees. At the same time, we insist on carrying out interesting sports activities among employees, such as organizing karaoke competitions, outward bound training, fun sports meetings, group barbecues, etc., and organizing Spring Festival group meetings every year. These activities have greatly stimulated the enthusiasm of employees to respect and love their posts and study business skills hard, enriched their amateur cultural life, cultivated their sentiments and enhanced the cohesion of enterprises.

fourth, strengthen energy-saving management, carry out technical transformation, and make energy-saving and consumption-reducing run through the management throughout the year. She led the engineering department to determine the key points of energy saving and transformation projects, and carried out technical transformation on air conditioners and lighting lamps, which achieved remarkable energy saving effects.

5. Earnestly implement various systems of safety production, improve various emergency plans, do a good job in safety inspection and rectification of hidden dangers, and do a good job in safety training for employees. Conduct four safety knowledge trainings for employees and two fire emergency plan drills throughout the year. There were no safety and public security accidents in the hotel throughout the year, and the safety accident rate was .

VI. Do a good job in hotel leasing and actively handle various relationships with tenants. * * * conducted 52 trainings on skills, etiquette and fire protection knowledge for employees of three tenants throughout the year; The rental income is 43, yuan.

VII. As the secretary of the third party branch, according to the requirements of the company's party committee, closely surrounding the center of the company's economic construction and various business work, I seriously organized the branch party member to carry out in-depth activities such as studying and practicing Scientific Outlook on Development, striving for Excellence, and pioneering Bagui. Party member, the organization branch, actively participated in all kinds of learning activities of the Party Committee, conscientiously implemented all the tasks assigned by the Party Committee, so that the party building work goal of the branch was successfully completed as planned.

With persistent enterprising spirit, the general manager has created extraordinary work performance, but she has never relaxed her strict requirements for herself because of her achievements, but has been more modest and prudent and redoubled her efforts. Over the years, it is common for her to work overtime, and she often works hard with employees in the hotel on weekends. It is these dribs and drabs that truly reflect the elegance of a * * * party member. Tales of Excellent Employees of Hotel Manager 2

Wang Chunlan joined the front desk department of Yihao Hotel in August 24. Being involved in the hotel industry has made her already interested in this line more enthusiastic. In the past seventh spring and autumn period, she said that over the years, she has learned knowledge that books can't learn, and grasped the skills of work skills, communication between people, ways of doing things and so on. Usually, I work diligently, care about the working life of employees, deeply understand the requirements of regular customers, etc., and get favorable comments from guests in the service process. Therefore, I have also achieved a lot of good results.

In 25, she won the excellent prize in the final of the New Oriental Cup Oral English Competition for female employees of star-rated hotels in Guangdong Province. In 26, it was rated as the service star of Yihao Hotel. In 26, Yihao Hotel won the third place in the reception project competition in the lobby before the competition. In 29, he was rated as a five-star manager of Yihao Hotel in Jiangmen City. In 29, he was awarded the title of outstanding group cadres in Jiangmen City. In 21, he was appointed * * * Youth League branch secretary of Yihao Hotel.

In 26, she worked as a foreman in the front desk department, leading the daily work of receptionists and cashiers, and training new employees. No matter from the theoretical knowledge, business operation knowledge, etiquette training, etc., we will personally demonstrate, explain and practice, so that new employees can feel included in the atmosphere of the hotel first, thus alleviating the real nervousness of the guests. The foreman supervises the receptionist's work on a daily basis, points out their shortcomings and guides them to correct them, and learns how to deal with special situations. In 26, the hotel participated in the star rating work when evaluating the national five-star, and did the work of the department well according to the requirements of star rating, reaching the level of the national five-star hotel. The hotel successfully passed the selection and won the title of five-star hotel issued by the Tourism Bureau. In 27, she became the assistant manager of the lobby, and in the same year, she joined the International Golden Key China District Organization. Being the assistant manager of the lobby is another part of the front desk. This needs to know more about the scope of the hotel, and all the hotel departments should know something about it, even the general situation of Jiangmen, because at this time she is already a member of the international golden key organization. She said that the personalized needs of guests have increased, so we should enrich ourselves so as to satisfy the guests and make us see more smiles during their stay in the hotel. The assistant manager of the lobby mainly receives the arrival of VIP guests and clearly understands the itinerary, preferences and habits of the guests. On the other hand, we should usually deal with the follow-up of regular customers and complaints from guests, collect the opinions of guests on the hotel, and then reflect them to the hotel leaders after synthesis. This will further improve the hotel hardware and software services.

She said that she has learned a lot in the course of many years' work, and accumulated experience constantly, and her enthusiasm for work has not declined at all. Satisfied service in exchange for the guests' smiles is her greatest comfort. In the future, she promised to work harder, explore the achievements of more successful people in the hotel industry, constantly improve her service level, management level and career to a higher level. ;