Monthly work summary of housekeeping department

Monthly work summary of housekeeping department: 6 articles

Summary refers to the analysis of the experience or situation in a certain stage of work, study or thought, and the written materials that make regular conclusions can make us think, so we need to go back and summarize and write a summary. So do you really know how to write a summary? The following is the monthly summary of the work of the Ministry of Home Affairs that I collected for you, hoping to help you.

Monthly Work Summary of Housekeeping Department 1 1. Operation and cost data report of this month and last month.

In August, the total operating income of Housekeeping Department was RMB X million, including accommodation income RMB X million, conference income RMB X million, entertainment income RMB X million, total cost RMB X million and gross profit margin X%. Rent the room x times, and the occupancy rate is X%. X meetings, x entertainment, x people. Compared with July, the total operating income decreased by X million yuan, and the cost decreased by X yuan: (In addition, the total income also includes tickets for Forest Park, Bihai Jinsha and Aibang Breakfast, X yuan).

Second, the management and other work completion:

1. All employees have been able to put the monthly income index of housekeeping department on the work schedule, fully understand that performance is linked to their own income, and stimulate the enthusiasm and potential of employees.

2. Make detailed work arrangements every day, combine the work task list with the staff's work and rest, complete the weekly and monthly sanitation plan of the housekeeping department in an orderly manner, and basically maintain a good accommodation environment.

3. At the beginning of August, all employees were retrained in basic knowledge and professional theoretical knowledge to improve their learning awareness. It is required to master the work content, service standards, basic skills and the important position and role of housekeeping department in the hotel.

4. Take advantage of community activities, actively organize some employees to participate in the activities of "community youth entering the enterprise, enterprise youth entering the community", learn from each other, broaden their horizons, activate their work ideas, and clarify the importance of strict management and corporate culture.

5. Gradually improve external services. For example, some umbrellas placed in conference centers and clubs can be temporarily provided for guests to use, air conditioners in European villas provide warm tips to reduce power consumption, and clubs provide drinks at night to meet guests' needs.

6. According to the capital increase plan of the center, establishing the star rating standard of attendants will promote the continuous improvement of employees' work skills, theoretical study, ideology and morality, comprehensively improve the overall requirements of employees, and shape the excellent image window of the cabin.

7. The maintenance work in each area of the housekeeping department is timely, and the maintenance progress of hardware facilities and equipment in the engineering department is obvious, which can basically be repaired before the guests check in to ensure the normal use of facilities and equipment in each area.

Third, the problems existing in the work

1. The quality of rooms completed by employees is relatively poor, such as hair on the bathroom floor, stains on disposable goods plates and basins, uneven bedding, watermarks on the surface of furniture, untidy curtains and messy workbench. The above problems can be avoided, but they still exist. Next, we will increase the intensity of ward rounds, score one-on-one assessments, and respond to performance pay.

2. Employees lack the sense of post responsibility, can't face up to their own problems, and their ability to handle things independently is low.

3. Employees have poor initiative in their daily work, and they can't actively do something within their power except their own jobs. Without on-site management, the work efficiency is relatively low.

4. The guest room front desk is very demanding. From reception to room cleaning, there are many details, which require the front desk staff to have high adaptability and communication skills. There are still some problems in the reception work, such as room rate, consultation and handover, and the completion of the arranged evening work is not ideal.

5. There are still errors in the data of linen in the process of sending and receiving, lack of seriousness in work, lack of initiative in sorting out dirty linen, and lack of excellent employees to take the lead in work.

Four. Work content in September

1. Work out the relevant post workflow. All employees, including cleaning workers, should be familiar with the work flow, strictly standardize the operation, improve their work skills and ensure the quality of the completed work.

2. Make a room daily checklist, check and grade the quality of completed rooms, and gradually improve the excellent rate of accommodation rooms.

3. Formulate detailed rules for evaluating the service quality of room attendants, supervise each other and correct each other, so as to improve the service level of employees.

4. Train all employees on relevant theoretical knowledge every month, improve their self-cultivation while learning, that is, provide better services for guests.

5. As always, do a good job in cost control, continue to recycle consumables, and dilute the washing products with water in proportion to reduce the cost of washing products. If personal dereliction of duty causes economic losses to the hotel, it will be severely punished.

6. Strengthen the management of linen this month, assign a special person to be responsible for the on-site inventory, and keep close contact with the laundry unit to reduce the damage and loss of linen.

Summary of Housekeeping Department's work in February This year's Spring Festival came late, Valentine's Day and Spring Festival were both in February, so it was busier than the same period last year. To this end, the housekeeping department has also actively taken corresponding profit-making measures. The summary report of personal work in February this year is as follows:

1. Pay a return visit to old customers during the festival and give condolences such as fruits and dried fruits.

2. Make personal work plan, and make rest arrangements for employees during holidays. In addition to ensuring normal work, the most important thing is to do a good job in the reception of the Spring Festival and ensure the hygiene of the canteen.

3. Save energy and reduce consumption. Housekeeping department experienced the rising trend of low-value consumables in 20xx 65438+February, so the housekeeping department took corresponding measures in 20xx 65438+1October, and all employees signed a letter of guarantee to ensure that they would not take or waste disposable articles in the hotel, and tried to recycle disposable articles, which saved the current hotel and achieved certain results.

4. Adjustment of human resources. Two employees have been adjusted. Because two clerks resigned and left after the Spring Festival, in order not to affect the reception work of rooms in the peak season of 20xx, we will enter March immediately after the New Year, and another month will enter the peak season. A series of new problems appeared in the training of new employees. We recruited two clerks in time to train employees in the off-season to facilitate future work. Dismiss an employee who is not suitable for hotel work. After a period of training, employees have improved, but after a long time, they will bring their work emotions to the guests and cause their dissatisfaction. In order not to affect the overall work of the housekeeping department in 20xx, he was dismissed.

5. Maintenance of facilities and equipment. This month, the engineering department fixed the problems left over from the 20xx project. Except for the wooden surface, the main engineering problems have been repaired. The wood surface repair work has not been completed, the odor in rooms 3006, 3008, 3026 and 3028 has not been solved, the pipeline well of 60 15 outdoor toilet has not been locked, and 30 18 and 3028 have not been solved.

Monthly work summary of housekeeping department March and February coincide with the New Year. Although the housekeeping department is in the off-season, it seems a little busy due to the arrival of various festivals. There are two major festivals in February, Spring Festival and Valentine's Day, and the housekeeping department has also taken corresponding profit-making measures. 20xx February personal work summary report is as follows:

1. Pay a return visit to old customers during the festival and give condolences such as fruits and dried fruits.

2. Make personal work plan, and make rest arrangements for employees during holidays. In addition to ensuring normal work, the most important thing is to do a good job in the reception of the Spring Festival and ensure the hygiene of the canteen.

3. Save energy and reduce consumption. Housekeeping department experienced the rising trend of low-value consumables in 20xx 65438+February, so the housekeeping department took corresponding measures in 20xx 65438+1October, and all employees signed a letter of guarantee to ensure that they would not take or waste disposable articles in the hotel, and tried to recycle disposable articles, which saved the current hotel and achieved certain results.

4. Adjustment of human resources. Two employees have been adjusted. Because two clerks resigned and left after the Spring Festival, in order not to affect the reception work of rooms in the peak season of 20xx, we will enter March immediately after the New Year, and another month will enter the peak season. A series of new problems appeared in the training of new employees. We recruited two clerks in time to train employees in the off-season to facilitate future work. Dismiss an employee who is not suitable for hotel work. After a period of training, employees have improved, but after a long time, they will bring their work emotions to the guests and cause their dissatisfaction. In order not to affect the overall work of the housekeeping department in 20xx, he was dismissed. This article is selected from

5. Maintenance of facilities and equipment. This month, the engineering department fixed the problems left over from the 20xx project. Except for the wood surface, all major engineering problems were repaired, and the unfinished work of repairing the wood surface was completed in 3006 and 3008. 3026。 The odor in Room 3028 has not been solved. The pipeline shaft in the bathroom outside 60 15 was not locked, and 30 18. 30 19 wind wall is extremely cold in winter, so it should be considered as thermal insulation wall in 20xx years.

Monthly work summary of housekeeping department. Looking back on this month's work, with the support and help of my leaders and colleagues, I was strict with myself and completed the work well according to the requirements of the hotel. Through a month's study and exploration, my work style has changed greatly and my work quality has also improved. The work in January is summarized as follows:

I. Daily management work

The floor foreman is no stranger to me, but xx is a brand-new working environment for me. As the floor foreman, I play a connecting role and coordinate the left and right. We are faced with complicated and trivial work every day. In the new working environment, almost all the work is started from scratch. It is my primary task to straighten out the working relationship as soon as possible and integrate into the new working environment. Try to cooperate with the supervisor to do a good job in floor management, and based on the principle of seeking truth from facts, report the situation. The conference reception task in our hotel is rather heavy. In June, we received many important guests from the customs. However, due to various reasons, there is a frequent shortage of room service personnel, which requires us to strengthen our work consciousness, pay attention to speeding up the pace of work, improve work efficiency, strive to be comprehensive and accurate, and avoid omissions and mistakes.

Second, strengthen self-study and improve professional level.

Although my post is only a foreman, there is still a long way to go to be excellent, so I always dare not take it lightly and learn from books, leaders and colleagues. So I feel that I have made some progress in January, and my management ability, coordination ability and problem-solving ability have been further improved, ensuring the normal operation of all the work in the hospital.

Third, the existing problems

Since 1 month, I have been able to carry out my work seriously, but there are still some problems and deficiencies, mainly as follows:

First, after all, I have only been working in xx for more than a month, and a lot of work is done and groped, so I can't do it with ease, and my work efficiency needs to be further improved.

Second, some work is not detailed enough, such as ward round, facilities and equipment, health inspection and so on.

Third, my theoretical level is not too high.

Fourth, the work plan for next month

1, actively and seriously cooperate with the supervisor to do the daily management of the floor.

2, strengthen learning, expand knowledge, learn from the advantages and disadvantages of the same industry, flexible use of their own practical work, optimize the quality of work.

3, strengthen the inspection and maintenance of facilities and equipment, in the process of use to give guests a harmonious and comfortable feeling.

4. Give hands-on guidance to some new employees and waiters who are not standardized in operation, so as to improve the professional level of employees.

5. The daily sanitary quality of guest rooms should be strictly controlled, and the planned sanitation should be arranged reasonably.

6, strengthen energy-saving inspection, usually tell the waiter about energy-saving awareness, and strive to do the second inspection into the room.

In the following days, I will work hard, try to correct my shortcomings, carry forward my advantages, strive for greater achievements and create higher value for the hotel.

Monthly work summary of housekeeping department: under the correct leadership of the manager, with the active support and great help of colleagues, the duties of bellboy were well fulfilled and the work tasks were successfully completed, which was well received by guests and colleagues and affirmed by the leaders. In a word, we have gained a lot.

1, assist the department manager to do the daily work of housekeeping department.

2, do a good job of attendance and sign in.

3, reasonable arrangement of floor personnel on duty, shift work.

4, cooperate with the manager to do a good job of reception and arrangement, problems found in the work should be handled in time, and problems should be reported to the leaders in time.

5. Do a good job in floor safety, fire prevention and hygiene.

6, set an example, supervise and inspect the floor service personnel to do a good job of service.

7. Do a good job in ideological work while doing a good job in service, so as to achieve unity, friendship, mutual assistance and progress.

8, earnestly perform their duties, and earnestly complete other work assigned by the superior.

Although there are some achievements, there are still many gaps. We should keep up with higher standards and try our best to do our work well.

Monthly work summary of housekeeping department. The work was completed in June. The work in June is summarized as follows.

First, the main work this month

1, learn with an open mind, ask if you don't understand. During this month, I actively participated in various training activities organized by the hotel, carefully studied service skills and polite expressions, asked the manager and other old colleagues for advice if I didn't understand anything, and carefully pondered and practiced after returning home. Polite expressions can be used frequently in daily life, so as to get rid of the original bad customs and form good habits. In this way, my service level has improved, my behavior has become more civilized, and I have also been well received by guests and praised by leaders and colleagues.

2, a correct attitude, dedication. Through this month's exercise, I gradually overcame the shortcomings of impetuousness, impatience and perfunctory, and developed a patient, meticulous and thoughtful work style. In January, the guests complained less about me, praised me more, and got on well with my colleagues. There are fewer quarrels and sarcastic words, replaced by words of mutual encouragement and concern. Let me have more confidence in my work. For the daily work of the hotel, in addition to receiving guests, it is mainly to clean rooms and environmental sanitation. Although it is cleaned all day, it is always too high, inconspicuous and difficult to move, leaving a dead corner. In this month, when cleaning rooms and environmental sanitation, every place must be careful not to let go of every stain, dust and hair. If the height is too high, you will drop the stool. If you can't lift it, you will lift it with your colleagues.

Second, the work plan for next month

In the coming January, I become more mature, the service quality and level have been greatly improved, the service enthusiasm for guests has also been improved, my work confidence has been greatly increased, and I am full of confidence in my future work. Generally speaking, during this month, I was able to perform my duties, abide by the rules and regulations of the unit, reassure the leaders and satisfy the guests. But I also have some shortcomings that need to be corrected, such as haggling over every ounce, quarreling with colleagues, being lazy at work, not being full of enthusiasm for work, and being lazy. In the new January, I will resolutely overcome these bad work styles, take advantage of last year's east wind, strictly restrain myself, seriously study and delve into the skills in work service, improve my service level, start from small things, set a high starting point and set high requirements, satisfy every guest, and provide a comfortable, peaceful and warm home for every guest together with other colleagues in the hotel.

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