Traditional Culture Encyclopedia - Hotel accommodation - How to assess the head of hotel housekeeping department?
How to assess the head of hotel housekeeping department?
1, responsible for the cleanliness and layout specifications of guest rooms to meet the standards stipulated by the hotel; 2. Responsible for the maintenance of guest room floor furniture, equipment and sanitary appliances; 3. Check all VIP rooms, check a certain number of rooms in each shift, handle any abnormal situation in time and report to the superior; 4. Responsible for the daily departmental training and discipline education of employees, to ensure that employees operate safely and correctly, and their words and deeds meet the requirements of relevant hotel systems; 5, review the daily foreman shift book and work record book; 6. Be responsible for the preliminary examination of employee scheduling, attendance and vacation, arrange daily work according to customer needs and employee characteristics, and report and deal with problems found in daily work in time; 7. Be responsible for the material management in the guest room area, prepare the three-level accounts of the property, educate and supervise the subordinate employees to take good care of their finances, be diligent and frugal, and be consistent in financial affairs and eliminate waste; 8. Grasp the guest room status, input the guest's changes and special information into the computer in time, and urge the clerk to record and collect the items left by the guests; 9. Properly handle the labor disputes of department employees and report the preliminary handling opinions to the department manager; 10, assist the department manager to do a good job in employee evaluation and assessment; 1 1. Complete all kinds of temporary affairs assigned by superiors.
These jobs are qualified when they are done well.
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