How does the hotel receive guests from government agencies?

The hotel should hold a mobilization meeting to publicize the reception plan. For large-scale government reception, all the staff need to attach great importance to it, so it is very necessary to hold a mobilization meeting in advance. At the same time, through the mobilization meeting, the relevant responsibilities of various departments are clarified, the reception tasks are refined, emergency plans are made, and the sense of urgency of all employees for reception tasks is strengthened.

According to the reservation of the marketing department, the front office should arrange rooms and personnel reasonably before the reception. At the same time, we should make good contact with the marketing department and the conference group, and communicate with each other on issues such as room increase or decrease and expense settlement.

According to the meeting time, the housekeeping department arranges manpower to clean the rooms and requires all rooms to be cleaned within the specified time. When cleaning the room, don't tamper with the guests' papers and belongings at will.

The marketing department should collect the opinions of representatives and meeting groups and send them to relevant departments for improvement in future meeting reception.

Extended data

There is no strict boundary between the activity area of guests and hotel employees. According to the design requirements, the hotel has an independent guest area and logistics area, which often requires the activities of employees from all departments of the hotel. Try to avoid grabbing the elevator with the guests during the peak period of hotel meals or meetings. Employees and even managers should try their best to use employee elevators or freight elevators, and go to the fire escape if necessary.

Because the time interval between eating and meeting may be short, hotel managers and employees should try to avoid eating with guests in restaurants or even packing. Although there are not many dining guests, it is easy to leave a bad impression on the guests and think that there is no strict standard requirement for hotel management. These are all problems that hotel managers should avoid in advance.