What should you pay attention to when interviewing a foreman at a hotel and what questions the interviewer should ask. urgent

First of all, you must be confident, show your aura, don’t be timid, but don’t give people a arrogant feeling. Answers should make people feel relaxed and comfortable. Being professional is a must, and the general foreman in the hotel should be able to handle English commonly used in the hotel. Some are a bit difficult for supervisors at first, but it’s best to familiarize yourself with their recipes first

When applying for a job as a hotel maitre d’, the interviewer will ask relevant questions:

How do you handle a new position?< /p>

How do you understand "job"?

How to handle customer complaints?

What should you do when your subordinates are dissatisfied with your work?< /p>

Why set work standards?

How to get your employees to work together on the floor to do a good job?

The role of communication in work ?

How to make subordinates obey your work arrangements?

Be responsible to superiors and subordinates. Why should we be responsible to superiors first?

Between foreman and employees What is the difference between employees?

In what aspects does the foreman’s concern for employees emerge?

Answer: The first question: The work of a new position should start from four aspects: 1. Understand the position Responsibilities and requirements, 2. Analyze the characteristics and shortcomings of the job, 3. Analyze the work capabilities of collaborators and subordinates, 4. Re-formulate work plans and policies based on the understanding of the above content, and implement your own management outline.

Second question: As the name suggests, the literal meaning of position is responsibilities and tasks. The general meaning is that you should perform the responsibilities seriously in your position, the tasks you should try your best to complete, and the responsibilities you should bear.

Question 4: There are two main principles to be followed in handling guest complaints: the first is to meet the guest's requirements to the greatest extent, and the second is to minimize the hotel's losses.

Question 5: You can’t change the environment, you can change yourself. Treat others with sincerity, win the love and support of your subordinates, improve your work ability, exert your personality charm, and win the trust of your subordinates.

Question 6: There is only one purpose in formulating work standards, which is to let employees understand the goals they should achieve when working.

Question 7: Control three points: 1. Distribute work tasks evenly to be fair and reasonable; 2. Formulate a reasonable bonus distribution plan to ensure that benefits are fully shared; 3. Care and considerate for subordinates, and often Take the lead and take the initiative to take on the most difficult tasks.

Question 8: Communication is the most effective management method. Communication is the golden key to heaven. Managers who are good at communication will resolve conflicts invisibly and make the people around you closely united. Communication allows your subordinates to gain trust and move forward courageously, and communication allows your team to gain combat effectiveness and cohesion.

Question 9: First of all, you must have judgment and decision-making abilities that surpass those of your subordinates, and make subordinates convinced of every decision you make. Secondly, you must have a balanced bowl of water and not favor one over the other. The third is to be able to point out problems and better solutions that arise during the implementation process of subordinates.

Question 10: The premise of being responsible to superiors is that we must firmly believe that every decision made by superiors is made from an overall perspective. In contrast, subordinates generally represent local interests and personal interests. Interests are subordinated to collective interests. So we are first responsible to our superiors.

Question 11: The difference between the foreman and the employees is that the foreman is the supervisor, the employees are the executors, the foreman is the controller, and the employees accept control.

Question 12: The foreman’s concern for employees should not only be reflected in their daily lives, but also most importantly in helping employees grow and caring about their needs, such as spiritual needs and career gains. Goals, foremen should help employees set feasible life goals and help employees grow quickly. This is the most valuable thing.