Hotel welcome workflow

What is the workflow of hotel welcome, and what are the specific steps of hotel welcome? I have arranged the hotel welcome process for you, I hope you like it!

Working procedures of hotel greeters A. Working procedures of welcoming guests to the hotel:

1. When the bus arrives at the main entrance of the hotel, the usher should raise his hand in time. After the car stops, the usher will open the door, pull the door with his left hand and protect the roof with his right hand (monks, Muslims and Buddhists should be careful not to protect the roof). In order to facilitate the guests to get off the bus, try to open the door and keep it like this until the guests get off the bus. Guests should greet the guests after getting off the bus.

2. Pay more attention to guests or female customers with children and help them get off safely.

Call the bellman immediately after welcoming the guests.

4. If the guest has a lot of luggage and personal belongings, help the guest unload them from the car and ask the guest to confirm the number of luggage items.

5. After the guest confirms the number of pieces of luggage, the usher should quickly scan the car to confirm that there are no left-over items in the car, and then gently close the door, and the door should be closed.

When? And instruct the driver to drive away.

6. When the greeters find that the guests have luggage to carry, they usually call the bellboy. However, when it is difficult for the bellboy to provide the service in place quickly, the usher should take the luggage for the guests.

And lead the guests into the lobby, and then give them to the bellboy.

Welcome foreign guests:

Welcome guests to the hotel for banquets, meetings, etc. You should be very careful, remember the name of the guest and the license plate of the vehicle quickly, and pay special attention to guiding parking and calling a car to ensure that there is no mistake.

Welcome the team guests:

1. When the greeter sees the bus carrying the group guests coming, he should immediately get in touch with Li and let them get ready to carry the luggage.

2. The greeter should guide the large vehicle carrying the group guests to a position that does not hinder the entry and exit of other vehicles.

After the group guests arrive, the usher's main job is to greet other guests, because there is a bellboy to handle luggage items.

B, fujian work procedures:

1. When guests leave, the usher should call a taxi for them.

2. If the guest has more luggage. The usher should assist the guest to load the luggage into the car and ask the guest to confirm the amount of luggage put into the trunk lid of the locomotive.

3. Before the guest completely enters the car, the usher should hold the door. When the guest enters the car, the usher should confirm whether the guest's coat and other clothes spill out of the car. If there is any problem, remind the guest to tidy up and close the door after confirmation.

If it is a foreign guest, the usher should inquire about the direction and destination of the guest in advance, and then inform the driver, so as to avoid the driver from making mistakes because he doesn't understand the guest's language.

5. When seeing the guests off, leave the car body two steps backward, and then stand at attention.

C, the finishing of the main entrance

1, ushers should know the traffic situation of the road like the back of their hands, and also know the status of vehicles entering and leaving and the status of parking lots. We should be able to give appropriate and decisive instructions to drivers in time.

Show. In addition, ushers should be patient in the face of problems, not impatient and rude.

2. Luggage carts, umbrellas and other spare items should be arranged frequently. The luggage cart should be placed in a fixed position, and the umbrella stand should be moved to an inconspicuous place on sunny days.

The greeter should be on high alert and pay attention to the actions of suspicious people. Once you find the above-mentioned personnel in the store, you should immediately contact the head waiter and ask him to deliver them.

People observe, contact with security personnel at the same time, and take practical countermeasures.

4. If there are outsiders who are obviously like vagrants, or those who are drunk and insane, they should be expelled immediately. If the other party is difficult to deal with, you should contact the security personnel.

Give it to them. The usher should have a keen eye and a cool head. Don't be rash or go too far, otherwise it will cause misunderstanding.

D, introduction in the museum and introduction in the city

1. When foreign guests get off the bus, they usually ask the usher directly about the meeting room, banquet place, meeting place, etc. The usher must check the shop in advance.

I know the location and business hours of all the operating facilities in the store like the back of my hand, and I know the main reception arrangements of the day in the store like the back of my hand.

The greeter should have a basic understanding of the main facilities and traffic conditions of the city. No matter who the guest is, as long as the guest requests to provide city information service, the usher must

You must answer the questions and answers correctly.

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