Can I refund the hotel group purchase booked by Ctrip.com?

Hello! Thank you for your interest in Ctrip!

1. The product description clearly states that "unconsumed products can be returned at any time". If the group purchase is successful but the consumer has not made an appointment, you can log on to Ctrip's website, select "Refund" in "Order Now" and return the payment account within 10 working days.

2. The product description clearly indicates the products that support "expired coupons, unconditional refund". If the group purchase coupon expires without reservation, you can log on to Ctrip's website, select "Refund" in "Instant Group Order" and return it to the payment account within 10 working days.

3. If the minimum number of group buyers is not reached at the end of the "Tour Now" in characteristic hotel, Ctrip will refund the money to your payment account within 10 working days. The refund account must be the same as the payment account, and the order status can be directly viewed in "Travel Order".

4. After the group purchase is successful, the guests can't use it normally due to force majeure (we will try our best to choose high-quality cooperative suppliers and try our best to avoid such situations).

If you have any questions, I suggest you call our customer service, and someone will serve you.

For more information, please visit Ctrip Hotel for group purchase: /#c=baiduzd.

I hope my reply is helpful to you. Thank you for your question! I wish you a happy life.