Model essay on personal work plan of hotel employees

Work plan will directly affect our specific work direction and goals, so personal work plan also needs us to do it seriously. The following is a model essay on personal work plan of hotel employees compiled by me for your reference only. Welcome to reading.

Personal Work Plan for Hotel Employees (1) The annual business task of the hotel is XXXX million yuan, and the annual task of the marketing department is XXXX million yuan, accounting for more than XX% of the total tasks. The turnover of personnel in the marketing department directly affects the operation quality of the hotel. At the same time, it is the functional department in charge of public relations and sales business, an important window for the hotel to improve its reputation and establish a good public image, and plays an important role in promoting the hotel's marketing channels, opening up markets and improving economic and social benefits. To sum up, the work plan of the marketing department in 20XX seems to have a long way to go and carries a lot of hope. At the beginning of the new year, it is particularly important to make a scientific and systematic work plan that conforms to the actual situation of the hotel.

In 20XX, I intend to work from two aspects. On the one hand, do a good job in management, establish various management systems of the whole department, establish a relatively stable sales team familiar with business, and formulate salary and benefits with rewards and punishments. Talent is the most valuable resource of an enterprise, and good sales performance comes from having a good salesperson. Establishing a united and cooperative sales team is the foundation of an enterprise. In the 20XX years' work, it is an important task to build a dynamic and effective team.

On the other hand, we should do our business well, maintain and stabilize existing customers, actively explore new markets, and make our business bigger and stronger. In order to accomplish the annual marketing task seriously and avoid becoming a mere formality, it is necessary to quantify the annual sales work and decompose the annual marketing task into monthly and weekly according to the specific situation; Divide the monthly and weekly sales targets into sales personnel, complete the sales tasks in each time period, and improve the sales performance on the basis of completing the sales tasks.

According to the work plan issued in 20XX, we will carefully complete the work arrangements at all stages throughout the year, and take the following points as the main points of work:

First, the establishment of hotel marketing public relations communication network

Establish a perfect customer file, classify the customers according to the key customers who sign the bill, the customers who receive the meeting and the customers with development potential, and record the customer's unit, contact person's name, address, annual consumption amount, discounts given to the unit in detail. Market segmentation: subdivide the market share of individual business, online booking, meetings of enterprises and institutions, travel agency teams, individual business and long-term households. Establish and maintain business contacts with government agencies, enterprises and institutions, businessmen, celebrities, entrepreneurs and other important customers. In order to consolidate old customers and develop new customers, in addition to daily regular and irregular sales visits to customers, at the end of the year or major holidays, we will also send blessings to customers through telephone, messaging and other platforms. This year, we plan to hold a 1 large customer appreciation liaison meeting in due course to strengthen emotional communication with customers and listen to their opinions.

The second is to explore and innovate, establish a flexible incentive marketing mechanism, explore the market and win customers.

This year, the marketing department will cooperate with the new marketing task of the hotel as a whole, re-formulate the perfect sales task plan and performance appraisal management regulations, improve the salary of sales managers, and stimulate and mobilize the enthusiasm of marketing personnel. To keep a diary, the marketing representative must complete the second, third and fourth steps of visiting two new customers, three old customers and four contact numbers every working day, and make a comprehensive evaluation of the marketing representative according to the monthly marketing task completion and diary. Supervise marketing representatives to win over group and individual customers through various means, stabilize old customers and develop new customers, and timely understand and collect customers' opinions and suggestions during the visit and feed them back to relevant departments and the general manager's office.

Emphasize team spirit, combine the salary distribution of department managers and marketing representatives with the overall tasks of the whole department, emphasize mutual cooperation and help, and build a harmonious and positive work team.

Third, warm reception and thoughtful service.

Reception groups and conference customers should follow up the service all the time, pay attention to the service image and gfd, be warm and thoughtful, provide distinctive and targeted services for all kinds of guests, and meet the spiritual and material needs of guests to the maximum extent. Make a questionnaire for conference activities, solicit customers' opinions, understand customers' needs, and adjust the marketing plan in time.

Fourth, do a good job in market research and promotion planning.

Often organize relevant department personnel to collect and understand the information of tourism, hotels, hotels and their corresponding industries, grasp the trend of their operation and reception services, and provide comprehensive, true and timely information for the general manager's office of hotels, so as to make marketing decisions and flexible promotion plans.

Verbs (abbreviation of verb) cooperate closely and coordinate actively.

Cooperate closely with other departments of the hotel, actively contact and cooperate with other departments of the hotel according to the needs of guests, give full play to the overall marketing vitality of the hotel and create benefits. Strengthen the relationship with relevant publicity media and other units, make full use of various forms of advertisements to recommend hotels, publicize hotels, strive to improve the visibility of hotels, and strive for the support and cooperation of these public units for hotel work.

Keep an eye on the latest trends in the industry, investigate the price development trends of peers, strive to gain the initiative and opportunities in the market, and firmly grasp the product advantages in the industry market.

These are my immature suggestions and opinions. Please forgive me if there is anything wrong.

Personal Work Plan for Hotel Employees (II) In order to better complete the tasks assigned by the leaders, comprehensively complete the reception tasks, improve the internal work responsibility system of the department, and improve the visibility and influence of our store, our department has formulated the following plans in combination with the actual situation:

1. Assist the manager in the overall operation of the front office, make reasonable arrangements for employees, and arrange accommodation for employees in the store.

2, can do three regular meetings on time every day, and put forward the shortcomings of the day's work in the regular meeting, and take corresponding measures in time, at the same time, summarize the day's work and make records.

3. Make in-store worksheets. Let the front office staff work according to the worksheet of the day and mark the important things in the worksheet. The purpose of making the in-store worksheet is to better understand the tasks of the day, and also to reflect the transparency and progress of the work.

4. Grasp the daily passenger flow and turnover, make statistics on the weekly and monthly passenger flow, make corresponding marketing plans, and compare the weekly and monthly turnover, find out the shortcomings, summarize and take corresponding countermeasures.

5. Do a good job in the "three ones" of fire safety in this department, and make a daily inspection, a weekly training and a monthly exercise, and make corresponding records.

6. Supervise the escort service. Implement service procedures to meet the reasonable requirements of guests.

7. Participate in the reception work in the front office, record the problems found in the work and make corresponding improvement plans.

8. Make a training plan. Carry out a series of training for employees correctly, further strengthen the problems found in the work and avoid appearing in the future work. Assist employees to establish correct values and hotel ethics.

9. Work closely with the cashier at the front desk to record the daily turnover. Master the collection of the day's petty cash, arrange the change reasonably, and ensure the cashier to settle the account normally.

10, handling of guest complaints. There are three types of complaints: face-to-face complaints, telephone complaints and written complaints. Hotels mainly complain face to face. No matter what kind of complaints, we must stand in the position of the guests, first of all, we must gain goodwill and trust. If we can solve the demands made by the guests face to face, we must solve them immediately. If it can't be solved, it is necessary to inform the superior leader, make corresponding solutions with the leader, and then solve them for the guests.

Model essay on personal work plan of hotel employees (3) 1. Ensure safety and promote business operation.

Under the current circumstances, in order to ensure that all the work of the hotel can be carried out normally and the operation is not affected by any policies, the hotel will strictly follow the requirements and ask the front desk receptionist to do a good job of registration and uploading, register every guest according to the regulations of the Municipal Public Security Bureau and the local police station, input the information into the computer, and conscientiously implement other notices issued by the Public Security Bureau. Secondly, strengthen the training of all safety emergency knowledge for all staff, so as to make the outside loose and the inside tight, without bringing any tension and insecurity to the guests; In terms of food safety, a series of safety and hygiene requirements and regulations and emergency procedures related to food hygiene and safety have been issued, effectively ensuring that no poisoning incidents will occur during the Olympic Games; In terms of public security, we will increase the number of posts and soldiers at night, increase the number of inspections, and make a detailed inquiry and registration system for suspicious personnel and suspicious items.

Second, pay attention to training and improve quality.

Business knowledge and service skills reflect the management level of a hotel. If we want to maintain business knowledge and service skills on the same basis, if the training fails to keep up and the new and old employees are updated quickly, it will easily lead to employees' lack of enthusiasm for work and lax business level, especially for an enterprise that has been in business for six years, which will directly affect the brand. In the second half of the year, the annual staff training will be aimed at the development and job requirements of the head office and hotels, so as to raise employees' awareness of the importance of training, actively guide employees to learn consciously, sharpen their skills, and enhance their self-confidence in the next step of enterprise reform and job competition. Cultivate a high-quality staff with excellent service and unique skills, and stabilize the good reputation and social benefits of enterprises in Qinhuangdao market. Realize the gradual sublimation from standardized service to humanized service and then to moving service. To this end, the hotel will plan to conduct necessary training once a month, and the training methods are mainly biased towards teaching and on-site simulation.

Third, increase revenue and reduce expenditure, reduce costs and increase per capita consumption.

Saving energy and reducing consumption is the slogan that the hotel has always advocated, and it is also the daily work that has always been concerned. In the first half of the year, all kinds of energy consumption decreased and saved compared with the same period of last year. In the second half of the year, according to the spirit of Mr. Fu's speech, the management will be more detailed. On the basis of "saving energy and reducing consumption", the company put forward the slogan of "tapping potential and reducing consumption", which is not only how to make efforts on the basis of the existing six-year "saving energy and reducing consumption" to discover and excavate all the links and processes, so that the hotel will install terminal meters at various regional points in the next step, such as installing water meters at faucet ends, installing electric meters in various regions, and distinguishing their respective charging areas from postal services.

At the same time, the switch control of air conditioning and office electricity will be readjusted and rationally planned; Secondly, according to the inflation index and the investigation of the same industry, the hotel will float the price of products (rooms and meals) at any time, so that enterprises can grasp the market dynamics more flexibly, improve their performance and lose no time; In addition, in the specific division of labor, the hotel requires the equipment used in each area to all departments, and all departments require teams or individuals to be responsible. In the normal service and management process, waiters and managers should always check the use of equipment, cooperate with the engineering department to maintain and repair the equipment, and better operate the equipment correctly. Managers are also required to report the equipment regularly.

In terms of guest rooms, it is required to extend the service life of linen as much as possible on the premise of ensuring the quality and quantity of service. At the same time, it is necessary to control the use of low-value consumables, establish distribution and consumption records, and implement a reward and punishment system for saving prizes and wasting. (We have been doing this. For example, due to the Olympic Games, vehicles in Beijing are limited by the time limit of single and even numbers, and some guests have to stay in Qin for two days before returning to Beijing, so they can make a fuss about saving materials. These are all small potential savings consciousness, which is the embodiment of mastering the market situation.

Fourth, persist in innovation and cultivate innovative consciousness.

Innovation is the motive force and soul of hotel's survival. Only with innovation can we have vitality and vigor, and only with innovation can we feel the joy of hotel growth. On the basis of bold innovation of hotel products and marketing methods at present, under the new market situation, we should vigorously cultivate the innovative consciousness of all employees, increase innovative measures, innovate outdated and backward systems, innovate software and hardware products, innovate marketing methods and target market selection, and further carry out innovative activities. Let the hotel make continuous progress and development in innovation. For example, the hotel will hold a product competition soon. The purpose is to let the chef know what art clothes mean ideologically, and at the same time save costs and improve the overall grade of dishes. On the basis of ensuring the launch of "55 15", we should innovate many similar buying points and ideas. Further walk in the forefront of the market and affect the market.

Five, strict cost control, strengthen detailed accounting.

Controlling various costs is to increase income. Therefore, in the second half of this year, the hotel will strengthen cost control, subdivide the cost expenditure of each department, change the original monthly inventory of materials into weekly inventory, and put forward improvement opinions and suggestions on the use of various consumables, strengthen the staff's awareness of cost control, and really do a good job in hotel cost control.

Six, strengthen the maintenance of equipment and facilities, stable service.

After six years of ups and downs, the hotel's hardware facilities are also old and aging. In the face of fierce competition, it can be said that it is a long way to go. Engineering problems often occur, affecting the normal service to customers. In addition, customers' frequent rental rate and untimely maintenance lead to an increase in the maintenance of facilities and equipment. For senior guests, with the appearance of newly renovated luxury hotels in the market, some will be lost. At the end of the year, there will be two hotels next to the hotel, one is located in the third place and the other is a business hotel. To this end, the hotel is planning to replace carpets in some areas of guest rooms and restaurants, and paint and paint some wooden decorations at the end of the year. Strive for the occupancy rate of the hotel as much as possible and improve the economic benefits of the hotel.